Gong
Gong.ioExternal reviews
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Gong changes the game for all departments
What do you like best about the product?
Gong allows me to re-access the needs of my clients once a call is completed. In Customer Success, you are consistently having to leave breadcrumbs internally and externally. For your client, you have to make sure that you are adding value the entire way. Gong allows me to highlight and review client's calls and their needs. Sometimes I can even find new requirements that they need to feel successful with our team, myself, and our product.
What do you dislike about the product?
I wish there could be reminders or pop-ups with my clients. For example, you highlighted this with your client - here is a notification. Do you do this?
What problems is the product solving and how is that benefiting you?
With Gong, we are able to surface the gaps within our organization and communication across multiple channels. We are also able to address the consumer buying journey - where are those gaps in the journey, how can we create a better experience, where did we not set expectations correctly.
Revolutionary for sales positions
What do you like best about the product?
I love the fact that the Gong gives you the ability to filter calls through specific word tracks and shows stats for how long your talk ratio is vs. your prospects. Its super convenient for training and just to brush up on your skills.
What do you dislike about the product?
Nothing! Gong is a great site to listen to calls!
What problems is the product solving and how is that benefiting you?
I haven't had any problems.
Great Tool for Analyzing calls
What do you like best about the product?
Being able to analyze the calls, and search on key words
What do you dislike about the product?
Nothing so far, I am a relatively new user, learning to use the tool.
What problems is the product solving and how is that benefiting you?
Better tracking of meetings, notes from meetings, verifying what was said in meeting
Fast, Reliable, Clear.
What do you like best about the product?
Clear audio when you listen to it. Great analysis
What do you dislike about the product?
Nothing. Gong does exactly what is says.
What problems is the product solving and how is that benefiting you?
I can always turn back to a call and review.
Recommendations to others considering the product:
Great software
Senior Account Executive
What do you like best about the product?
Listening to my teams calls and cadences to get different perspectives.
What do you dislike about the product?
Not much to dislike for its purpose. Its a great platform to train and refine your skills as well as learn from others.
What problems is the product solving and how is that benefiting you?
Gaining a ton of knowledge from listening to my co-workers
Extremely Valuable
What do you like best about the product?
I love how it records my call, but then also breaks down some unique stats like talk time (me vs customer) and interactivity.
I also really love how I can share parts of the call with my team, comment for others to review parts, and use it to review with my manager.
I also really love how I can share parts of the call with my team, comment for others to review parts, and use it to review with my manager.
What do you dislike about the product?
I wish it did more with contributing to helping me and my manager review specific parts of calls.
I also wish it integrated with more platforms outside of SFDC
I also wish it integrated with more platforms outside of SFDC
What problems is the product solving and how is that benefiting you?
Being able to listen to calls, its helped me ramp 10x faster
Great for seeing which messages are resonating with sellers and buyers
What do you like best about the product?
Super easy way to listen to calls to understand which stories are resonating with buyers, and which stories and messages sellers are choosing to implement into their calls and demos. As a marketer, this is helpful to see your work in action.
What do you dislike about the product?
I don't have any notable dislikes of Gong.
What problems is the product solving and how is that benefiting you?
I'm in PR/comms, so I use Gong to see which of our company key messages, benefits, features, etc. actually make it into sales calls. By understanding this, I can better understand the messages/features we should bring to our larger market/awareness key messages used in comms, PR and social campaigns. That way, the entire go-to-market team is "singing the same song" and sharing the same info to our prospects and customers.
Best sales tool I've ever used
What do you like best about the product?
As a remote employee being onboarded, Gong has been essential for my on-demand learning. I can listen to every type of call from any sales rep at my company anytime I'd like.
What do you dislike about the product?
Sometimes I wish it would allow me to restrict access to certain calls of mine to only my managers as opposed to every rep in the company.
What problems is the product solving and how is that benefiting you?
Training is so much easier as opposed to having to shadow real-time calls. I am also less concerned about not being able to take down every note my prospect says--I can go back and listen to every aspect of the call and catch what I missed.
So easy and insightful
What do you like best about the product?
I love that I get an email each day with a recap of my team's calls and meetings (recorded and transcripts). Once I review the calls and provide feedback in the comments section, my reps get an email with my feedback that we can review in our weekly 1:1's. No longer do IO need to join as many calls, and I can coach so many more people with access to the recordings. I think this is a great tool for coaching your sales teams and provide feedback on what they did well and where they could make impreovments.
What do you dislike about the product?
Sometimes customers comment on the gong attendee in the web-meeting. We have had to dismiss the recording a few times. But once we explain that it's recording the meeting for internal coaching, most customers are fine with it.
What problems is the product solving and how is that benefiting you?
We are solving the problem of time and people! By having access to Gong and recorded meetings, I can review calls when its convenient for me and give feedback as well. I don't have to be available live for all of the calls, especially when I have a busy week and its not possible to join as many customer calls.
So far, I have been using Gong for about 1-2 months and I find the ability to give feedback valuable. Plus we can click into specific parts of the recording to hear what the customer is saying, versus playing the entire recording waiting to hear the whole conversation... You can search the recording by keyword as well, which makes it a time-efficient tool for call coaching.
So far, I have been using Gong for about 1-2 months and I find the ability to give feedback valuable. Plus we can click into specific parts of the recording to hear what the customer is saying, versus playing the entire recording waiting to hear the whole conversation... You can search the recording by keyword as well, which makes it a time-efficient tool for call coaching.
Recommendations to others considering the product:
Give it a shot, you have nothing to lose... You only have sales intelligence to gain.
Great for Training!
What do you like best about the product?
I love that Gong joins and records my meetings automatically. It takes the guess work out of it. No more, "oops, I forgot to hit record." I love that I can watch other's videos from within my company to learn from them or to alter my own style based on others. In addition, I can go back and listen to my own calls for some self-critiquing. I also like that I can search for videos by team or by company or my own. This makes it simple for me to find recordings related to my job. Having started a new job during COVID, I have relied heavily on Gong for my own ramp-up/training. It has also been a great way for me to ensure I'm on the right track by listening to other new hire calls as well.
What do you dislike about the product?
When I share a recording, it is only good for a certain number of days. I share many training calls/videos with my clients. However, their access expires after a certain number of days. They really need unlimited access to their video.
What problems is the product solving and how is that benefiting you?
Internal and client training. I love that my clients don't have to come back and ask questions from onboarding because they can review the video time and time again. It has also solved many problems with remote work and ramp up at a new company. Not being able to travel across the country to the new company, this has provided me with extra training when I've needed it.
Recommendations to others considering the product:
In a remote-based climate, gong is amazing for on the job training! It has played a vital role in learning the software of my new company all while assisting me in learning how teach the software to others. The way it is automatically linked to calls makes it super user friendly - there's no need to worry about forgetting to hit the record button until the meeting is halfway over. It is easy to share the recordings, and you can also download the recordings if needed. It provides great insight for managers into their employees who work independently.
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