Gong
Gong.ioExternal reviews
6,559 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best Improvement Software Ever!
What do you like best about the product?
I love that you can really have one place to see your tasks. I love that it can break down calls and pin point certain parts of the call and also search a key word in a certain call to move to that point. I love that you can see what emails you sent for the day and also being able to break those emails down to coach team members.
What do you dislike about the product?
There is nothing I really dislike about it. It is very quick to upload calls and easily able to highlight certain parts of calls as well.
What problems is the product solving and how is that benefiting you?
Solving how we do our sales pitches and be able to break it down section by section.
The benefit is being able to break down the call and also read a transcript of each call as well. Also sharing calls with other reps to share how others are pitching and selling the product.
The benefit is being able to break down the call and also read a transcript of each call as well. Also sharing calls with other reps to share how others are pitching and selling the product.
Recommendations to others considering the product:
If you are wanting something that is super user friendly and you want your employees to improve their skills, this is the tool for that!!
Gong has been a great coaching tool.
What do you like best about the product?
I like being able to go back after a call and review how the conversation with a prospect went. I am able to pull notes from my calls after the fact which allows me to really listen and respond to what is being said. I love that I can listen to my teams calls as well. My sales team focuses on giving constructive criticism and positive feedback when its due so I really enjoy the feedback feature on calls. Over the holidays I received several emails with tips and analytics collected over 2020. I've been able to implement some of those tips into my sales process.
What do you dislike about the product?
For the most part I don't have too much to complain about as far as UX is concerned. I will say that the the voice recognition has not always been perfect but it is still easy to navigate. It would also be beneficial if the software was able to recognize calls that go straight to voicemail. It makes it harder to navigate and find calls that were actually valuable. Now, with that said if you could have a section where voicemail calls would be stored, it would be nice to actually review them separately to analyze what targeted information is being given over the voicemail.
What problems is the product solving and how is that benefiting you?
I am able to analyze my calls, whether it be for better notetaking or reviewing my performance. It ultimately has helped me make better, more targeted calls to my prospects. My team is able to review calls as well and between all of us we can critique and improve tonality, cadence, structure, as well as what qualifying questions are being asked BUT more importantly what is being left out. I can also review my calls when I am away from the office which makes Gong a great self and team coaching tool.
Recommendations to others considering the product:
Take advantage of listening , analyzing and reviewing calls with your team and don't hesitate to give feedback where it is needed. It is a terrific resource. Also pay attention to the data you get from gong because it doesn't lie - shortening my calls, wording my emails, etc - its all helped me be a more effective sales person
Gong is essential for call analysis in sales
What do you like best about the product?
Gong has tons of tools that are helpful.
What do you dislike about the product?
I haven't had any issues with Gong so far
What problems is the product solving and how is that benefiting you?
Gong has helped me realize words or phrases I repeat too often in calls.
Recommendations to others considering the product:
Try to learn the interface to utilize tools to the best of your ability.
Amazing note taker for Google meet!!!
What do you like best about the product?
Auto meeting joining helps get the job done and the ability to look back on meetings so quickly. It is the best notetaker you can get.
What do you dislike about the product?
The translations for highly technical discussions get messed up sometimes due to jargon
What problems is the product solving and how is that benefiting you?
No need to take notes manually
Great tool
What do you like best about the product?
Metadata automatically attached to each call: people, account, etc.
What do you dislike about the product?
Not really a downside but would prefer an non-sales use case for this around customer research.
What problems is the product solving and how is that benefiting you?
Better discovery, consumption and sharing of customer calls. More insights, less time.
Loving Gong, I use it everyday!
What do you like best about the product?
*Update, the new AI features are wonderful and being able to generate a follow up email is a huge time saver.* I love being able to listen back for information I may have forgotten or missed. It is also great for learning purposes. I have learned a lot from listening to my own recordings as well as my teammates. The metrics they provide are very useful and I have been using it to prepare myself for promotion opportunities. I have recently started using it for forecasting, which has helped me keep track of my deals and where I should be prioritizing my time.
What do you dislike about the product?
Not much! If I forget to add my zoom link to a meeting until shortly before the meeting (5-10 minutes), it will not be recorded on Gong.
What problems is the product solving and how is that benefiting you?
Gong allows me to hold myself accountable on action items I have promised. If I am unable to take detailed notes for any reason Gong is amazing for relistening to the call to take important notes at a later time. I tell myself sometimes that I will remember something, but too often you do not and Gong helps solve that problem. As a salesperson speaking with prospects, listening to my calls has helped me refine my talk tracks and listening to my teammates has helped spark new ideas.
Recommendations to others considering the product:
If you are often on customer or prospect-facing calls, Gong can greatly benefit you. Now that I use it I couldn't imagine my workflow without it.
Solid tool for all sales professionals
What do you like best about the product?
Keyword search on audio and video, allows you to recall specific areas in your presentation. Not only is this beneficial for training your team, but it also enforces accountability.
What do you dislike about the product?
Nothing that I have found yet. Extremely beneficial for training.
What problems is the product solving and how is that benefiting you?
Sales training, costumer interactions, and accountability for employees.
Ring DNA on Steroids
What do you like best about the product?
It allows my management and team to give me unbiased feedback on my calls
What do you dislike about the product?
In some ways it feels like my privacy is being taken away.
What problems is the product solving and how is that benefiting you?
I'm getting better as a sales rep because of the unbiased feedback and making me better day by day.
Recommendations to others considering the product:
I would say treat it as a tool to get better individually everyday and not so much a management tool.
Amazing way to analyze your calls and exceed any sales goals or expectations!
What do you like best about the product?
Easy interface. extremely helpful in hearing qualifiers to make you as successful as possible on your sales calls. Finding key words that are consistent in making a sale, ability to listen to calls at 2x speed. ability to listen to other team member's phone calls, easy to check your stats against industry standards
What do you dislike about the product?
Sometimes, words are not transcribed correctly. not much to do there, though. people love to mumble! Entering numerous iterations as qualifiers is tedious
What problems is the product solving and how is that benefiting you?
I am able to analyze my calls and habits that lead to a successful close like never before. Allowing me to train on my team's calls has made me exceed my sales goals each month. can't recommend this product enough. It has truly allowed me to improve my sales acumen time and time again.
Great experience with Gong!
What do you like best about the product?
Colleagues can view recording without having to join call - saves a lot of time/resources!
What do you dislike about the product?
I'd love for my computer and phone to know I've logged in before on the same device, so I don't have to log in again, and again, and again (you should take a look at Transmit Security :) ).
What problems is the product solving and how is that benefiting you?
Listening to recording after call is over, so I can make sure I recorded all next steps accurately.
Recommendations to others considering the product:
Use it!!
showing 3,931 - 3,940