Gong
Gong.ioExternal reviews
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Extremely helpful and incredibly easy to use
What do you like best about the product?
Ability to search calls, listen at my own pace and filter audio by person.
What do you dislike about the product?
Nothing I am able to think at this time.. keep up the good work!
What problems is the product solving and how is that benefiting you?
Get up to speed with my new role... ability to go back in time and "be present" in key meetings is of great value.
Easy to use
What do you like best about the product?
I like how easy it is for me to use. I can see all videos clearly, the sound is excellent.
What do you dislike about the product?
I can't think of anything I dislike about it
What problems is the product solving and how is that benefiting you?
I can easily review sessions and improve upon them. It helps my manager review them too
Recommendations to others considering the product:
it is easy and clear to use
The smart notetaker
What do you like best about the product?
Helps me focus on the conversation, while Gong takes the notes.
What do you dislike about the product?
Gong's announcement on call is sometimes surprising.
What problems is the product solving and how is that benefiting you?
So far, search based on keywords helps locate the relevant calls to reference for business strategies.
Recommendations to others considering the product:
Keep exploring, they have a lot under the hood.
Harri-Gon
What do you like best about the product?
Transcriptions. Quick Dashboard Analytics, easy search for calls and zooms. Email tracking.
What do you dislike about the product?
Cannot find any reports right now. More metrics and analytics. The amount of time spent with a client - call, email, and Zoom.
What problems is the product solving and how is that benefiting you?
Colleague accountability. Coaching opportunities. Customer accountability.
Recommendations to others considering the product:
Quick Reports to see KPIs
My last 3 companies implemented GONG and it has been a game CHANGER.
What do you like best about the product?
Due to COVID-19 I had to onboard 2 times virtually. GONG sped up my onboarding process. I listen to others pitch before jumping into sales certifications and now my own customer calls. I use the transcript to pull out things I like to make my own script, have visibility into my teams calls & I'm the worst at taking notes during sales calls because I'm trying to be more of an active listener and can't multitask SO I always listen to my calls after at 1.25 or 1.5 speed to make notes (this speed up feature is life changing)
What do you dislike about the product?
FIltering calls - I can never find what I'm looking for for some reason. I don't know if this is my sales enablement teams job or if it's GONG but would be helpful to filter more accurately
What problems is the product solving and how is that benefiting you?
my talk ratio and my speed - 2 areas I always need to improve on. I'm at about a 70 talk to 30 customer talk right now trying to make it more 60:40 and ideally, 50:50
Recommendations to others considering the product:
if you're a sales rep - you need GONG
Could Not Live w/o It
What do you like best about the product?
The deal tracking function is great. It is helpful to be able to see the overlay of touchpoint through out the lifecycle of a deal. Is a total life save as well when I have back to back to back calls and need some input from a colleague or o review before crafting a proposal.
What do you dislike about the product?
The closing score assigned to each account is not always reflective of how well those conversations are actually going.
What problems is the product solving and how is that benefiting you?
Learning how to overcome objections. Great team building tool as well for weekly reviews.
Super easy to use - great customer service
What do you like best about the product?
This software is easy to record and translate your calls with customers. It is super easy to then send a time locked link to your customer to let them review the call.
What do you dislike about the product?
I honestly don't dislike anything about Gong. It is incredibly easy and straightforward.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of needing to click "record" on my meetings. Gong takes care of this and it solves the memory problem. If I forget something, I can just pull Gong up and hone in on the part that I forgot.
Gong also solves the problem of easily providing coaching and feedback to my team.
Gong also solves the problem of easily providing coaching and feedback to my team.
Gong - SDR Remote Onboarding buddy-
What do you like best about the product?
As someone who onboarded remotely in Quarantine - GONG is what made it possible for me to understand and survive as a new SDR out of college. As a daily ritual, I listen to the best performing reps' calls, review and receive coaching on my calls, and look out for new tagged calls from managers. Furthermore, GONG helps me as an SDR ensure that my meetings are actually running by letting me see my AE's activity, along with letting me expand my understanding of the AE role by letting me listen in and take notes on calls whether I'm on the invite or not.
What do you dislike about the product?
There is nothing I dislike about the product - great and useful product for my team. Something that would be really cool to add however would be if there were a way that I could break down my outbound emails in the same way as my phone calls and meetings. As someone who spends a ton of time writing personalized emails I think being able to break down my emails by intent, conciseness, and overall effectiveness would be great. I know that this a feature that goes along with opportunities with accounts but being able to see other's emails and learn from them with intent coaching would go a long way for improving new reps' email game.
What problems is the product solving and how is that benefiting you?
A problem I solved with gong is the ability to hear and pinpoint issues with my cold calling. By letting me break down exactly why my calls are resulting in meetings or not thanks to conversational intelligence and showing me things like speaking time, conversation subject, and use of successful words. Another great thin that GONG has solved for me is my ability to quickly demonstrate growth or issues to highlight and have managers comment on. This has been helpful in bringing more quality and effectiveness to my roleplays, one-on-ones, and overall coaching experience.
Solid sales tool, some enablement required
What do you like best about the product?
Ability to review zoom calls and fast forward to when specific people talk. Also like the stats about talk time per person, patience, etc
What do you dislike about the product?
There is so much other analysis but the tool didn’t adequately walk me through how to use and understand that analysis.
What problems is the product solving and how is that benefiting you?
Getting notes I didn’t catch the first time. Also gaining understanding of if I’m talking too much, too little, the right amount, ami being patient, etc
Recommendations to others considering the product:
It’s a great platform, go for it... but make sure to have a plan for enabling your reps on how to get the full value from it.
Love it!
What do you like best about the product?
I dont always remember everything discussed calls due to busy days. Gong gives me the ability to go over my calls and remember anything that I may have forgotten. It also allows me the ability to review my demos and presentation skills to see where I need to make some changes and present better in the future.
What do you dislike about the product?
That sometimes my customers do no want to be recorded but thats not Gongs fault.
What problems is the product solving and how is that benefiting you?
I dont ever have to miss an action or follow up item. I always have a place to analyze my calls and where I can get better at presenting.
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