Gong
Gong.ioExternal reviews
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Makes my life so much easier! I work faster and more efficiently!
What do you like best about the product?
I love how the software works and how it is so helpful when trying to find information. I love that it's so easy to use and how user friendly it is. It seriously helps me save time and be more productive at work which is something that is a huge plus! It is a time saver. It helps me work more efficiently and I love how it already has a list of words if you tell it to search for them. Instead of listening to the whole call you call click on each word and it will show you at different times when it was mentioned during the call! How cool is that! I also like how you can copy text that was said and it will include a snippet of that time frame when you paste it. It makes life so much easier and I find myself working faster.
What do you dislike about the product?
Nothing really. I don't like how it is such a time saver. Sometimes I find myself working even harder because it helps me with tasks and action items from calls that I find myself working faster and more efficiently. That's one of the negatives that I can think of. But overall it's great and really does help me save so much time throughout the day. My whole team has started using it and it has been a fantastic tool to implement for our team.
I also dislike sometimes that I have to upload a call if it doesn't automatically update. However I think this is an issue on our end because we haven't set it up so that all calls are manually uploaded. I dislike sometimes when the translation is a bit off but usually that's because of the speaker and the way that they talk. Like on a last call I noticed it stated something like "a tree" instead of the name that the client was stating. However these are very small details that don't disrupt the overall sense of appreciation and gratitude I have for Gong and all the benefits! It seriously is amazing and I hope to continue to use it for years to come!
I also dislike sometimes that I have to upload a call if it doesn't automatically update. However I think this is an issue on our end because we haven't set it up so that all calls are manually uploaded. I dislike sometimes when the translation is a bit off but usually that's because of the speaker and the way that they talk. Like on a last call I noticed it stated something like "a tree" instead of the name that the client was stating. However these are very small details that don't disrupt the overall sense of appreciation and gratitude I have for Gong and all the benefits! It seriously is amazing and I hope to continue to use it for years to come!
What problems is the product solving and how is that benefiting you?
I solve not having enough time. It helps me save time and be more productive! I am seriously so grateful for this software! When I wasn't using Gong we had to listen to several meetings and recordings & the time it took to process everything was much longer than expected. However once we started using Gong I noticed how much time I started to save and how much easier it was to write down action items and get information over to clients faster.
Another thing that I've noticed is that if someone has a really thick accent it's a bit harder for Gong to process the calls. The sentences sometimes don't make sense and it's harder to really understand what the client/person was saying. So I will have to re-listen to those a bit more, however it's still been so helpful and it's not very often we have a client in this type of scenario. But the software has gotten better with time and most recently I haven't had any problems at all. It was something that I noticed a while ago but has gotten better since.
Another thing that I've noticed is that if someone has a really thick accent it's a bit harder for Gong to process the calls. The sentences sometimes don't make sense and it's harder to really understand what the client/person was saying. So I will have to re-listen to those a bit more, however it's still been so helpful and it's not very often we have a client in this type of scenario. But the software has gotten better with time and most recently I haven't had any problems at all. It was something that I noticed a while ago but has gotten better since.
Recommendations to others considering the product:
I highly suggest using Gong! Not only will it save you time but your team time as well. It is so helpful to transcribe calls and get the information you need in a timely manner. If you are looking for a great software, Gong is it!
Stellar Application - From an end user POV
What do you like best about the product?
I have used Gong for about 6 months, and I am extremely pleased. I was a previous user of Chorus, and found the UI a bit more challenging and less intuitive than Gong. Gong allows me to review my calls, remember my promised action items, and keep notes... all while remaining completely engaged in the meeting. I love being able to clip calls and send links to my customers, and see when they have clicked in to view. The transcript is fairly accurate, only having issues when people talk over one another. I love the coaching tips, which evaluates your talk time, monologues, and fillers. Overall, I highly recommend to any sales team.
What do you dislike about the product?
Not much to say here. I had a hard time figuring out the call clip feature, but looked up solutions, and quickly figured it out. As I mentioned above, Gong's UI is extremely easy to navigate, and this was the only area where I needed assistance. With that said, their solution articles were easy to find and helped immensely.
What problems is the product solving and how is that benefiting you?
I had a hard time remaining engaged on calls while trying to take notes and remember action items. Gong does this for me, so I can give 100% of my thought and attention to my customer. I have found that this improves my ability to converse, respond, and keep my customers happy. I have also received a positive response from customers who have viewed the recordings from Gong. This was a nice and unexpected benefit. Kudos, Gong.
Recommendations to others considering the product:
GET IT! You may be worried about adoption from your team, but position it as a tool that is there to help them, not as a tool that is there for you to monitor them. The Gong team was amazing with training our team, and we were on board.
Overall, very useful
What do you like best about the product?
Being able to reassess existing assumptions about conversational style
What do you dislike about the product?
The scope for non-senior colleagues to listen to your calls
What problems is the product solving and how is that benefiting you?
Too earily to say
Visibility and Growth
What do you like best about the product?
I love being able to review my calls to see where improvement can be made. As well, how I can look at teammates calls to see how they handle similar situations and discuss similar topics so I can constantly be improving on what I do. During this time where we are all working from home, it gives my manager visibility into the calls and conversations I am having with my clients and the issues I am facing. Gives him and opportunity to review my calls and provide feedback without having to be on the call itself.
What do you dislike about the product?
When you have a bad call or aren't performing your best, it is recorded and visible to team.
What problems is the product solving and how is that benefiting you?
Feedback from manager.
I use Gong Frequently! A game changer for improving performance.
What do you like best about the product?
I like that it helps me reduce the amount of time I spend talking. As a member of a Customer Success team, I love asking good questions, Gong has helped me talk less and ask better questions.
What do you dislike about the product?
i would like more training videos or resources on how to use the platform, as i don't always know how much to do.
What problems is the product solving and how is that benefiting you?
Previous to Gong, most peer review sessions weren't operated as seamlessly as they are with Gong. Calls were listened too, and notes taken on paper, rather then actually seeing specific topics broken down, or specific words flagged. This performance upgrade has taken our 5-Star Customer Experience and taken it to a level that is consistent across the board for any and all new customers.
Just works! Awesome for onboarding and training
What do you like best about the product?
Being a new hire at my company, Gong has been instrumental in learning best practices for Discovery calls, Demos, and previous training. Being able to quickly access those resources on demand made onboarding a breeze.
What do you dislike about the product?
It would be great to be able to request access to my colleague's calls, instead of asking them to share offline before the call is available in my library. In addition, being able to stay logged into gong for a longer period of time if the user verifies they are not on a shared computer would save some time and probably increase my likelihood of using the platform more often.
What problems is the product solving and how is that benefiting you?
Training and development, call improvement, and onboarding new employees. Understanding where calls have fell down is a great use for Gong, as well as being able to use Gongs AI tools to qualify leads, to analyze calls, and to take a deeper dive into what makes our top performers so successful.
Recommendations to others considering the product:
If you want to encourage a culture of learning within your sales teams, Gong is a must have. Not only are you able to use recordings for coaching and development purposes, but individual sellers are able to look back at their calls and be self critical. The ability to share insights across the team is great to promote that culture of constant improvement. Much like an elite athlete, gong is your 'game tape', so use it to get better!
Really useful tool for a whole sales team to improve
What do you like best about the product?
The ability to take data from calls and have Gong turn it into insights to improve sales calls is amazing.
You can also compare your performance to others in the team and it adds a layer of competitiveness to your sales role, which improves performance of sales teams.
You can also compare your performance to others in the team and it adds a layer of competitiveness to your sales role, which improves performance of sales teams.
What do you dislike about the product?
Gong might run into issues some of the time, and also not understand calls from other languages other than English.
What problems is the product solving and how is that benefiting you?
I can solve all those calls where I don't remember what I promised the client. It allows me to be reminded and do the appropriate follow ups afterwards.
Best Sales learning tool ever!
What do you like best about the product?
As a young sales professional, Gong helped me learn from my own and my colleagues calls. I would spend free time to listen to calls of top reps and re-listen to my own ones to analyze how I performed.
Additionally, managing a large pool of accounts, I always know that I can go back to a call and listen what we discussed previously. There is zero chances to forget any important information. I can fully focus during my calls on the conversation with the customers without having to worry about taking notes. It's really a game changer for anyone in Sales.
Additionally, managing a large pool of accounts, I always know that I can go back to a call and listen what we discussed previously. There is zero chances to forget any important information. I can fully focus during my calls on the conversation with the customers without having to worry about taking notes. It's really a game changer for anyone in Sales.
What do you dislike about the product?
Can be brutal to listen to your own calls but a must to improve!
What problems is the product solving and how is that benefiting you?
Avoiding the same mistakes.
No need to take notes.
Improving as a Sales rep.
Did I talk to much?
No need to take notes.
Improving as a Sales rep.
Did I talk to much?
Every sales team needs Gong
What do you like best about the product?
The scorecards and self assessment are gold. Reps can self assess and then managers can review scores.
I love the Deals part where you can see the interactions against the deals, which ones are at risk and which ones have momentum
I love the Deals part where you can see the interactions against the deals, which ones are at risk and which ones have momentum
What do you dislike about the product?
Literally nothing. It's such a great system.
What problems is the product solving and how is that benefiting you?
Coaching and deal reviews in a remote world
Insights regarding Customer needs
What do you like best about the product?
In my role as VP Growth, it is very convenient to listen back to the calls of the Sales reps from the company. For example, I use the feature that I can search for words in conversations, to search for names of competitors, and listen how the sales reps discuss these with the prospects. This really helps me to really understand our customers.
What do you dislike about the product?
So far I didn't dislike anything. But it is a challenge to set it all up, my advice would be to assign one responsible person within the department or company to get all out of Gong.
What problems is the product solving and how is that benefiting you?
In my role, I learn a lot about how the Sales rep engages with the prospects.
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