Gong
Gong.ioExternal reviews
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CS leader empowered to improve call mechanics
What do you like best about the product?
I like the ability to share snippets of a call to celebrate ideal behaviors and also as a coaching tool
What do you dislike about the product?
It is not easy to set up keywords for tracking ideal behavior
What problems is the product solving and how is that benefiting you?
Assuring reps are using the established frameworks
Recommendations to others considering the product:
great product
Great tool
What do you like best about the product?
Happy that my company invested in this tool. I've used this tool to find opportunities for improvement in my relationship building and pitching practices. The add-in tool is also easy to use.
What do you dislike about the product?
Gong provides a detailed analysis after the call. Many times it misses the mark and highlights interesting phrases I didn't use in the call.
What problems is the product solving and how is that benefiting you?
Filler words
The Remote Control Invention for Sales
What do you like best about the product?
I don't even know where to star here. If I was told that I could only keep one sales tool in my life, it would be gong. I would actually buy the license myself if my company didn't - that is how much I have come to rely on this software, that I wish I had invented myself because just, duh.
I take zero notes anymore as I am 100% in listening mode and I don't have to worry about forgetting what they said. As we release new products, I use the keyword search for the "other party" and immediately hit up old prospects with the new product news. Our client success team listens to the calls before we even chat about our new deals, so they are up to speed. Our marketing and product departments listen for feedback. And we haven't even talked about the actual sales team or leadership that uses it for all of the obvious reasons.
We have seen a huge increase in our time to onboard sales reps (and CSM's likely) because we can point them to what good looks like, with specific use cases, so easily. I could literally type a novel so I am just going to stop here and say why on earth are you even reading reviews online b/c this is a no brainer.
I take zero notes anymore as I am 100% in listening mode and I don't have to worry about forgetting what they said. As we release new products, I use the keyword search for the "other party" and immediately hit up old prospects with the new product news. Our client success team listens to the calls before we even chat about our new deals, so they are up to speed. Our marketing and product departments listen for feedback. And we haven't even talked about the actual sales team or leadership that uses it for all of the obvious reasons.
We have seen a huge increase in our time to onboard sales reps (and CSM's likely) because we can point them to what good looks like, with specific use cases, so easily. I could literally type a novel so I am just going to stop here and say why on earth are you even reading reviews online b/c this is a no brainer.
What do you dislike about the product?
There are zero downsides. I legit cannot even think of one.
What problems is the product solving and how is that benefiting you?
Will refer to you to my mini novel above. :)
Recommendations to others considering the product:
I literally don't know what else to say other than it is worth every penny. When my husband started a new company and had 1 part time sales person and he bought the minimum 5 licenses just because he saw the value it provided me day in and day out. So yes, just get it.
Coming from a sales person
What do you like best about the product?
I understand why leadership/management would want to listen, review, and have access to a sales person's calls to help improve their skill set. The ability to have it all on a dashboard and see analytics is nice too. The ability to replay your call and learn from it is nice but don't always have the time to do so.
What do you dislike about the product?
When this software is installed it notifies the people on the other end of the call/clients & prospects that it's recording. If I were a client or prospect and was talking about my business questions/issues, I may not want that recorded. Especially in the day of heightened cybersecurity/CPRA/CCPA. I wonder if there is some workaround to this without breaking the law.
What problems is the product solving and how is that benefiting you?
Visibilty into calls going on across the org
Sales techniques being used
Recordings to listen back to when I didn't catch everything in the moment
Sales techniques being used
Recordings to listen back to when I didn't catch everything in the moment
Amazing new insights from gong data
What do you like best about the product?
After 20 years of relationship management and experience in influencing, gong has opened up a new world of learning how to build best practices through data driven insights.
The fact that you can review speech patterns, analyse stages of the conversation and context is truly remarkable and you cant get these without a coach.
The fact that you can review speech patterns, analyse stages of the conversation and context is truly remarkable and you cant get these without a coach.
What do you dislike about the product?
Nothing that I don't like about using Gong. Compared to other recording software it's understanding and visuals are very intuitive.
What problems is the product solving and how is that benefiting you?
Looking for patterns in engagement during discovery calls as well as referring to notes for posterity.
Thanks to Gong I'm able to revisit complex discussions and save time.
Thanks to Gong I'm able to revisit complex discussions and save time.
Recommendations to others considering the product:
If you're looking for sales insights and and heuristics on conversation flows and topics, Gong allows the user to dissect the conversation by topic, stage, and rhythm.
Amazing tool for remote teams!
What do you like best about the product?
Ability to flag all calls for a specific need - to be able to be automatically alerted on my teammates calls when a certain topic arises, I am able to learn from them despite being thousands of miles apart.
What do you dislike about the product?
I haven't found anything to dislike, honestly.
What problems is the product solving and how is that benefiting you?
Not only am I learning from watching other's calls, but I am improving my skills as a sales professional; I can see the ratio of how long I speak vs. my client, the length of my longest monologue, the longest stretch of silence while I give clients room to think and respond - there is no way I could have this insight otherwise.
Very pleased Gong user
What do you like best about the product?
What I like about Gong is the ability to review the transcription of my calls. I find this very beneficial and preferred over reviewing the recording.
What do you dislike about the product?
I wish there was tighter correlation between the transcript and the video. It would be wonderful to correlate the transcript directly the video and visa versa.
What problems is the product solving and how is that benefiting you?
Documenting customer calls and reviewing details that were covered during the call.
Recommendations to others considering the product:
Prior to Gong my company was using Chorus and there was no comparison as far as robustness.
Very easy to use solution that helps out right away.
What do you like best about the product?
No training needed. You can start utilizing the solution right away
What do you dislike about the product?
The prerecorded message on WebEx can be cumbersome
What problems is the product solving and how is that benefiting you?
Improving messaging with customers and communication internally.
Extremely insightful for breakdowns and useful feedback of calls.
What do you like best about the product?
Making comments at specific talking points, reviewing calls numerous times, an interface that allows easy access along with sharing between colleagues.
What do you dislike about the product?
Would appreciate a faster conversion time between calls to the platform.
What problems is the product solving and how is that benefiting you?
The ability to share the best aspects of a call with the entire team through snippets, the data points available on talk time to see where I can improve certain conversations, easy to understand metrics on the topics of conversations to see where time is spent most or least, and learning through listening to others' calls easily found and broken down by folder for each specific topic.
Recommendations to others considering the product:
Very effective for those looking to improve their communication skills in any business, especially involving a marketing or sales campaign.
Our Sales and Customer Success teams both use Gong on all their calls.
What do you like best about the product?
It gives me an opportunity to work with multiple teams in our organization to help our customers.
What do you dislike about the product?
not much I can comment on here. We have had a good experience.
What problems is the product solving and how is that benefiting you?
Training , digging deeper into our customers pain points as we listen to calls and include other team members to listen.
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