Gong
Gong.ioExternal reviews
6,559 reviews
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Great platform
What do you like best about the product?
I love being able to search through transcripts and that my team can see follow-up tasks that they mention on the call
What do you dislike about the product?
The lack of ability to rename calls accounts can be frustrating
What problems is the product solving and how is that benefiting you?
It's helping my CS team train each other and helping us understand promises made and make appropriae followup.
New User and loving it!
What do you like best about the product?
As a salesperson, I love the ability to search discussions I've had by subject, person, transcript, etc. It has proven invaluable to easily and quickly confirm not only what we talked about but the exact tone of the conversation as well. Also, to be able to find the exact moment a particular participant made a comment has been extremely helpful and immensely time saving.
What do you dislike about the product?
So far nothing...but I am a new user of only two months.
What problems is the product solving and how is that benefiting you?
Confirmation and clarification of meeting discussions, exact explanations from customers, reminders of action items and, finally, how did I look/sound in my presentation?
The benefits have been 1) saving time, 2) improving my communication and 3) having a "live note taker"
The benefits have been 1) saving time, 2) improving my communication and 3) having a "live note taker"
Amazing Solution
What do you like best about the product?
Gong has a wonderful interface and does a particularly good job transcribing calls and providing insights based on them. The interaction tips and team stats are particularly helpful in helping improve call quality and coaching.
What do you dislike about the product?
Gong is very sales focused whereas I find it could be used by different departments for things like internal/external enablement. I would also love to see industry benchmarks become available in Gong to see how we stack up against others.
What problems is the product solving and how is that benefiting you?
Sales metrics
Grading calls
Sharing call recordings
Grading calls
Sharing call recordings
Gong is a Game-changer
What do you like best about the product?
I can listen to my calls and hear what's working and what's not working in my communications, visually see where different conversation sections are (e.g. discovery, pitch, objection handling, etc.) and what key words are mentioned (e.g. competitors, filler words, key messaging, etc.). I can put down my pen and really listen to my prospects --- because I can review the recording later to make sure I catch every important note my prospect mentioned. My manager can give me coaching more quickly and easily --- like using game-tape. And I can listen to our top reps' calls whenever I want --- so I can learn how to be a top rep too! I would only want to work in sales at a company that uses Gong.
What do you dislike about the product?
I don't yet know what Gong's going to come up with next. :)
What problems is the product solving and how is that benefiting you?
There are many solutions I'm obtaining with Gong, but I'll mention one. Problem: asking leadership and team members what top reps are doing differently to win more; and hearing answers that - despite best intentions - are not as deep or accurate as they could be if Gong were used. I think a lot of times people don't realize some subtle - yet key - things they're doing differently to get the results they're achieving. Solution: with Gong I can literally see and hear exactly what top performers are doing and saying differently - e.g. their tone, objection-handling, discovery questions, pitch, industry knowledge, talk time versus listen time, maybe even body language (in video recordings), etc. And I can study all of that independently. Also, it may be good to note: I've never known a top rep to be upset that others are hearing his/ her calls. In my experience, using Gong has a way of cultivating a culture of humility, integrity, and winning together.
Recommendations to others considering the product:
Stop just looking at Gong, and start using Gong. As soon as possible. It's worth the investment because of the proven results that teams are able to achieve with it. Once you start, proactively reach out to your Customer Success rep for support when needed.
Awesome tool for growth
What do you like best about the product?
Insights and data should drive action, not what "feels" right. Gong takes out the guesswork and lets you know upfront what's working, and what's not.
What do you dislike about the product?
Integrations could be better, it isn't the "best" as of now.
What problems is the product solving and how is that benefiting you?
Identifying things that create optimal results.
You realize no matter how great you are as a performer, there will always be an opportunity for coaching. Gong is the tool to use for those of us who are truly dedicated to our careers in sales and will do everything we can to strive for perfection.
You realize no matter how great you are as a performer, there will always be an opportunity for coaching. Gong is the tool to use for those of us who are truly dedicated to our careers in sales and will do everything we can to strive for perfection.
Recommendations to others considering the product:
Actually use it!
Gong is Great
What do you like best about the product?
Recording and transcribing my own calls. Gong parses my calls into things like "small talk", "intros", "next steps" which is very helpful for reviewing afterwards. It also has this really helpful conversational tool where it shows how much time you spent talking vs. client as well as the pauses you take between speakers which is honestly such a cool tip to help those who are really into self awareness and looking to improve their conversational skills (which of course helps with client relationships too).
What do you dislike about the product?
The timeline interface might be a little funky looking but I'm still able to track my emails and calls through it.
What problems is the product solving and how is that benefiting you?
Improving my communication skills. Being able to review some of the best calls as well as reviewing clients calls verbatim vs notes.
Recommendations to others considering the product:
If you are looking for a service that records all your calls, integrates with sfdc, transcribes and turns each call into a searchable trove of info, this is it.
Goes beyond the sales team! Helps with Marketing too!
What do you like best about the product?
As an email marketer, I rarely hear from prospects about what they're most interested in. With gong, I can listen to opportunities talk about their challenges and tweak my messaging to provide solutions and hyper-tailored content.
What do you dislike about the product?
At this time I haven't found anything that I dislike about Gong - it's an extremely helpful tool and I would highly recommend to others in the industry
What problems is the product solving and how is that benefiting you?
Transparency between sales and marketing -- coming up with unified messaging and tailored content to our prospects needs
Gong is a critical tool in my sales arsenal!
What do you like best about the product?
- Detailed Recordings
- Analytics that break down my talk track
- Transcriptions for easy referencing
- Email reminders and notes on deliverables i committed to during my call
- Easy peer feedback
- Great UI
- Talk Ratio data
- Analytics that break down my talk track
- Transcriptions for easy referencing
- Email reminders and notes on deliverables i committed to during my call
- Easy peer feedback
- Great UI
- Talk Ratio data
What do you dislike about the product?
Nothing, it's all gravy. Although I've heard it's expensive but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Sometimes conversations get intense and notes sometimes aren't as detailed as I need. It's great to have a system that allows for me to quickly reference conversations without having to listen to the entire meeting. A big win!
Another value is that I can obtain great feedback from peers and management on where i can improve and it can be done at their convenience.
Another value is that I can obtain great feedback from peers and management on where i can improve and it can be done at their convenience.
Recommendations to others considering the product:
Get the demo, you'll be impressed. This is future tech.
SDR Perspective
What do you like best about the product?
I love how easy Gong has made it to get feedback from my manager. I especially like how I can send just certain sections from calls.
What do you dislike about the product?
They send a lot of emails (not that big of a downside though)
What problems is the product solving and how is that benefiting you?
Making it easier to reflect on my calls and monitor myself as well as get feedback.
Recommendations to others considering the product:
n/a
Gong helps me get better at my calls and makes is easier for me to learn from my colleagues...
What do you like best about the product?
Helpful to be able to search key words when going back in to review calls.
What do you dislike about the product?
I wish I was able to go back and listen to calls from before we got Gong as a service.
What problems is the product solving and how is that benefiting you?
I am able to improve my cold call skills. It makes it simple to review my peers calls and listen to how they have been successful.
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