Gong
Gong.ioExternal reviews
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Account Executive
What do you like best about the product?
Being able to hear calls even when not in the office
What do you dislike about the product?
I dont like that calls disappear after 30 days
What problems is the product solving and how is that benefiting you?
training and learning how to cold call better
Recommendations to others considering the product:
I have no recommendations at this time
Great for listening and reviewing calls
What do you like best about the product?
I like the emails that get sent when I complete a call. Helps me improve each time.
What do you dislike about the product?
Sometimes I forget it is there, and I don't end up using it.
What problems is the product solving and how is that benefiting you?
Helps to review and listen to calls.
Good for self improvement and getting ideas from others
What do you like best about the product?
It's very helpful to be able to go back to a call to listen to something you didn't quite catch or misunderstood. It's also great to use as a coaching tool, to get feedback on what you are doing well and what you can improve on. The keywords and time spent analysis is very insightful. It's also helpful to listen to your colleagues' calls to get ideas for yourself - like examples of others' pitches, or how they objection handle or strategize with a client.
What do you dislike about the product?
Having to manually add it to each individual call - if you simply add it to a recurring call invite, it won't record. The transcript could be better, but it does transcribe relatively well in a very short period of time.
What problems is the product solving and how is that benefiting you?
Understanding my weaknesses and where to lean in more to my strengths. Improving my speaking skills.
Great way to review and learn
What do you like best about the product?
Allows us to listen and learn from our calls as well as giving us very specific data on our conversation.
What do you dislike about the product?
Hard to find and filter calls that we are looking for at times.
What problems is the product solving and how is that benefiting you?
Learning and development for our sales team as well as helping us review the main points for the next call.
Incredible tool for any client-facing role
What do you like best about the product?
Very intuitive to use, perfect way to understand which areas needing improvement during sales process. Love that I'm able to listen to calls from other people in my company to learn what's been successful in other offices. Before the pandemic I'd use the mobile app to listen to my team's calls during my commute.
What do you dislike about the product?
Not really a "dislike" per se but there are a lot of features & functionality. Took some time to get comfortable/find all the ways the tool analyzes recorded calls.
Would love more support resources to learn how to use the platform more effectively (maybe more proactive push from Gong's support to show where to find their resources?)
Would love more support resources to learn how to use the platform more effectively (maybe more proactive push from Gong's support to show where to find their resources?)
What problems is the product solving and how is that benefiting you?
Use the tool to improve my own sales processes but mainly to help develop new sales reps, get more visibility into product demos & where deals were lost.
Recommendations to others considering the product:
I think this is a must-have for any legitimate sales organization, especially if there are young, straight-out-of-college sales reps on the team.
great tool easy to use
What do you like best about the product?
ease of use and coaching functionality. also tanscription is great
What do you dislike about the product?
sometimes it does not record my calls properly
What problems is the product solving and how is that benefiting you?
quickly sharing calls afterwards and remembering next steps
Gong has been a huge help!
What do you like best about the product?
The ability to go back a listen to my calls, identify the key findings, and respond accordingly in any follow-ups.
What do you dislike about the product?
Nothing, so far. It's a little odd having my calls be visible to everyone else, but I guess that is fine. If anything it helps keep me accountable.
What problems is the product solving and how is that benefiting you?
Gong helps my recurring meetings stay focused on the action items that were discussed in the previous meeting. Now I can come prepared as ever and cover the important things without forgetting what was talked about in the prev. meeting.
Recommendations to others considering the product:
Give it a try. This will seriously change the way you work and make things overall more efficient.
Great solution, can't imagine life without it
What do you like best about the product?
Team Stats. As a Manager, it gave me tangible details I could use to coach the team -- even for high performers, it gave solid opportunities to optimize. As an IC, it helps me to track how my performance against industry benchmarks to ensure I'm optimizing my time with customers.
Also, the NLP is pretty amazing - very easy to find keywords and zoom into key points in a discussion (or across multiple discussions).
The connection between web and mobile allowing you to continue listening to a call even when you move between devices is also really neat.
Also, the NLP is pretty amazing - very easy to find keywords and zoom into key points in a discussion (or across multiple discussions).
The connection between web and mobile allowing you to continue listening to a call even when you move between devices is also really neat.
What do you dislike about the product?
The only time it's bothered me is with the frequency of re-signing in, but that's a) probably a smart thing considering how sensitive the information within it is; and b) probably a customizable setting that I didn't bother to ask my admin about.
What problems is the product solving and how is that benefiting you?
Driving process improvements for myself and my team - the only way it could be done before was with ride-alongs, and with a 9-person team that was impossible at scale.
And for myself as an IC, I don't get usable feedback very often on the quality of my calls, since I've trained most people on how to sell at my company. But the data gives me what I need!
And for myself as an IC, I don't get usable feedback very often on the quality of my calls, since I've trained most people on how to sell at my company. But the data gives me what I need!
Recommendations to others considering the product:
Buy it - it really makes a difference, for both Sales Managers, IC Salespeople, an even for Post-Sales Support (who can go back and listen to what was said during the Sales process to ensure alignment).
Great Info for Sales & Marketing
What do you like best about the product?
As a product marketer, Gong provides me excellent competitive insights, ideas to improve sales enablement and other key information about the sales process. Tracking was simple once explained by our Gong rep.
What do you dislike about the product?
It would be great if Gong could alert us about macro trends surrounding our calls, but they say we haven't reached the level of data needed. And we are not sure where that level is.
What problems is the product solving and how is that benefiting you?
Competitive insights
Sales process insights
Testing new messaging
Sales enablement ideas
Persona data
Sales process insights
Testing new messaging
Sales enablement ideas
Persona data
Recommendations to others considering the product:
Make sure to use it regularly to get the most value. Set alerts so you are aware of anything you want to track and you get important updates ASAP.
Gong is great for cohesion amongst teams!
What do you like best about the product?
The ability to be able to save recordings or partial clips.
What do you dislike about the product?
It sometimes takes a little while to find the exact recording you are searching for.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to recall everything that was discussed during a call or focusing on notation rather than what is being discussed. The benefit is being able to be fully present during a meeting (or not knowing that you can rewind and rewatch recorded meetings later!). Also being able to search for and find a clip of a prior recording to teach a client about our platform or to re-emphasize a topic that was previously discussed.
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