Gong
Gong.ioExternal reviews
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The best app ever!
What do you like best about the product?
I love being able to have my meetings/calls recorded and go back for quality assurance. It assists me with making sure i'm hitting all of my points for customer success.
What do you dislike about the product?
the recordings can sometimes be late to the meeting and I am unable to allow them in due to disrupting the meeting
What problems is the product solving and how is that benefiting you?
I am solving customer technical issues, computers and devices.
Recommendations to others considering the product:
Best use is for real time call coaching and training opportunities
Efficient & reliable
What do you like best about the product?
Gong's an excellent tool with which you can stay on top of your sales needs - having your calls recorded with transcripts simply makes your lives a lot easier. You can re-watch to pick up on any lost details, remember what you said, or to go over with your team for performance review. Overall, you'll save a ton of time during and after the calls as you don't have to worry about taking down notes (which hampers your performance), remembering minor details, and etc. The transcript feature is also surprisingly good.
What do you dislike about the product?
When two (or more) people speak at the same time, the recorded audio can get almost inaudible (worse than how it originally was during the call). I also wish there was a feature to skip to specific words from the transcript, rather than the beginning of new sentences.
What problems is the product solving and how is that benefiting you?
Not having to simultaneously take down notes - especially when all the calls are held virtually with cameras on - while speaking/listening is a huge advantage.
Exceptional tool to gather customer and prospect insights
What do you like best about the product?
I like the ability to search for keywords. I work on our technology integrations and partnership strategy so getting insight into the integrations our customers are asking is a solid data point I use to prioritize which integrations and partnerships to pursue and build.
What do you dislike about the product?
I wish you could click on a paragraph in a transcript to jump directly to that part of the call recording. Sometimes it's hard to scrub to the right part of the conversation to get the specific insight you're looking for.
What problems is the product solving and how is that benefiting you?
- Prioritizing integrations and technology partnerships by ranking them based on how often they come up in conversations.
- Getting a sense of the current opportunity we have going with a prospect so that I have the right context before engaging partners.
- Checking back on conversations that ours sellers had with partners (where I wasn't able to attend) to see how the call went and to review next steps
- Getting a sense of the current opportunity we have going with a prospect so that I have the right context before engaging partners.
- Checking back on conversations that ours sellers had with partners (where I wasn't able to attend) to see how the call went and to review next steps
Recommendations to others considering the product:
Excellent tool for understanding what your prospects and customers are looking ford. Searching for keywords is a game changer in understanding what features/products to prioritize on your roadmap.
Great Platform for Sales Coaching
What do you like best about the product?
I just recently started an ISR role and have been onboarding through Gong. I love being able to search for objections, product conversations, demos, etc. Gong is a great way to shadow calls from seasoned reps without being intrusive on a real customer call. Gong has available analytics, which tells you how long everyone talked, your pace, etc. For example, the "Point of Interest" feature analyzes a call and tells you things like how many questions you asked your action items, and tracks keywords. Lastly, with Gong, you can give direct feedback with commenting features and save a call to specific libraries for onboarding purposes
What do you dislike about the product?
I wish you could see who is talking when you are on full-screen mode, but that is a very minor detail. When you search for calls using filters sometimes not every call that matches your criteria shows up. This might be an internal tagging issue on my end but it's worth mentioning. Gong also has a Deals tab, which allows you to search for a specific account and see every interaction with that account across calls, email, and web meetings. This sounds amazing except that it doesn't really work for me. When I search for accounts that I know I have had Gong recorded calls with, nothing shows up and the search bar results in "no results found". Again, this could be something I am doing on my end but would love to have this feature actually work since it would make it a lot easier to say on top of your most critical deals.
What problems is the product solving and how is that benefiting you?
With Gong, my team is able to continue to get better over time by listening to our old calls and identifying things we could have done better. For new team members, Gong is a live saver because it allows them to onboard and learn the product on their own. Gong's search feature allows new reps to be very specific about what they want to learn, whether that's a specific product, pricing, etc. The biggest benefit that Gong provides is given reps the ability to simply focus on the customer and on the call. I used to get caught up trying to take notes and would miss really important details of a customer's pain points. Yes, I know you can record using over tools but Gong gives you call analytics that you really can't get using another product (talking %, objections, action items, etc).
Recommendations to others considering the product:
If you want to be able to easily onboard sales reps and keep everyone on your team accountable, Gong is a great platform. Not only does it help sales reps improve their selling skills, but it also helps them close more deals because they don't have to worry about taking notes. With Gong, reps can just focus on the call and asking good questions. Plus, by recording each call you can easily share opportunities with the extended team for advice and input.
very helpful compared to what we were originally using
What do you like best about the product?
I like being able to listen to anyone's calls at any time without me having to ask my manager
What do you dislike about the product?
It does not immediately record calls that I make
What problems is the product solving and how is that benefiting you?
Gong helps me feel more connected with my team and gives me new ideas on how to be better during my calls
Changed the way we look at sales
What do you like best about the product?
Gong gives the craziest insights you'd never think about such as recognizing annoying filler words to sharing tips on how you can improve the way you speak as a salesperson. It's so easy to use and gives you action item emails which is my favorite - you get an email after each call with each item you said you'd follow up on which is easy to forget on your own.
What do you dislike about the product?
None so far - have been using for about a month.
What problems is the product solving and how is that benefiting you?
Speeding up deal cycles, easily following up with prospects, understanding metrics from other sales people and applying it to your own process is very easy.
Listen and Learn - Gong helps individuals grow their sales
What do you like best about the product?
I love that you can listen to calls and add comments so you can see exactly when you did something well or their was criticism in your work. The ability to obtain constructive feedback allows for you to grow.
What do you dislike about the product?
Sometimes there are some technical difficulties where you can't see a call that was recorded.
What problems is the product solving and how is that benefiting you?
With gong we are solving the problem of being remote and listening to your calls. Nowadays we aren't sitting by our colleagues and learning from them. However, with gong we are now listening and learning.
Excellent Tool
What do you like best about the product?
Gong makes it so easy to find calls with prospects and customers that will help me do a better job at understanding what our prospects are asking our sales teams during sales conversations. It's like being a fly on the wall for any call I want, but on my own time.
What do you dislike about the product?
Nothing yet - it's a great experience and I have nothing to note that needs improving.
What problems is the product solving and how is that benefiting you?
As a marketer, I need to know what kinds of questions our prospects have when chatting with our sales teams. Listening in on these calls (and searching by keyword!!) helps me understand the needs of prospects -- and I can take them back to my content creation right away and adjust to better suit our prospects.
Great tool for coaching/development and onboarding
What do you like best about the product?
- Ease of use
- User friendly interface
- Analytics on the calls recorded to help spot weak areas
- Ability to fast play the call so you can listen twice as many calls in the same amount of time
- User friendly interface
- Analytics on the calls recorded to help spot weak areas
- Ability to fast play the call so you can listen twice as many calls in the same amount of time
What do you dislike about the product?
- Nothing, really
- An ideal feature would be to get pointed to 'problematic' calls without the need to be proactive.
- Same thing with particularly good calls, it'd be ideal to get to know them for training and onboarding purposes
- An ideal feature would be to get pointed to 'problematic' calls without the need to be proactive.
- Same thing with particularly good calls, it'd be ideal to get to know them for training and onboarding purposes
What problems is the product solving and how is that benefiting you?
- Coaching: as a sales manager, I cannot attend all the calls live. Replaying it massively helps pinpoint strengths and weaknesses for each rep
- Team performance: It helps identify the areas of development for the whole team
- Onboarding: New joiners get to listen to Gong calls to help them understand best practice
- Team performance: It helps identify the areas of development for the whole team
- Onboarding: New joiners get to listen to Gong calls to help them understand best practice
Recommendations to others considering the product:
It's a necessary tool for all sales teams, such a powerful training and coaching tool using real life examples and leveraging your team's skillset/areas of development.
A customer facing person's dream come true
What do you like best about the product?
Ability to go back and view calls, share with customers and being on point when it comes to reviewing customer interactions
What do you dislike about the product?
UI could be slightly better which would make usage more intuitive
What problems is the product solving and how is that benefiting you?
1. Review customer calls
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