Gong
Gong.ioExternal reviews
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Gong is fantastic for Sales Engineers
What do you like best about the product?
Ability to quickly review calls and "tag" folks for questions. Gong accelerates digestion of customer questions/points
What do you dislike about the product?
So far very happy with Gong, but sometimes when I'm tagged I don't get an email alert (sometimes work sometimes does not)
What problems is the product solving and how is that benefiting you?
Record calls, review sales process, and share best practices
Great tool
What do you like best about the product?
I like to be able to go back and listen to my calls to see what I could have done better. In addition, I like to be able to listen to my coworkers calls to hear their talk tracks to help my sales pitch
What do you dislike about the product?
Inconsistency with upload time of the calls.
What problems is the product solving and how is that benefiting you?
Be able to gain insight on others talk tracks and receiving feedback from my manager
Easy to Use - Helpful - and Meets the Requirements
What do you like best about the product?
It is easy to use and navigate. Also they have added insights into providing topics of a call which seems pretty cool and is helpful to navigate to only the part of the call which interests you. You can also pull call transcripts and this is really helpful to do analysis on the calls.
What do you dislike about the product?
Not much to dislike but only thing I wish Gong had was the ability to export more details about calls using it's API. Also, sometimes the calls are not clear and the audio is broken.
What problems is the product solving and how is that benefiting you?
Revisiting calls to understand problems faced by customers and sales team. This helps in getting a top view of the topics discussed and come up with ideas to tackle any concerns put forward by customers as it helps to listen to calls where you weren't even a part of.
Recommendations to others considering the product:
If you're looking for something that is easy to use and also do machine learning on calls, Gong is the tool you need to choose. You can not only listen to call recordings but also pull call transcripts which helps a lot in doing analysis on speech and sentiments.
Best way to learn from your colleagues in a Global Sales team
What do you like best about the product?
The ability to search based on topic and rep. I generally only want to follow various parts of the sales process and focus on particular reps relevant to my role.
What do you dislike about the product?
Nothing yet. It's fulfilling all my requirement so far!
What problems is the product solving and how is that benefiting you?
I work in a global sales team and the team I am is small so Gong allows me to follow various reps and sales cycles from my colleagues in the Americas and Europe. It has been pivotal for coaching and progressing into new roles with a diverse look of how our sales org runs.
Recommendations to others considering the product:
Great for SDR's that cant always sit in on sales calls to learn more about the rest of the sales cycle.
Easy to use - great metrics
What do you like best about the product?
I can pick and choose what calls are recorded
What do you dislike about the product?
Sometimes the calendar sync to Gong isn't the fastest so I'm unable to turn off the recording in time.
What problems is the product solving and how is that benefiting you?
Easier to provide follow up/share details from calls with other team members.
Gong is a critical part of my process as an AE
What do you like best about the product?
Having everything tracked and recorded. I constantly go back to check recordings, review transcripts, etc. It's also great to be able to share content with others on my team (product, engineering, leadership, customer success) who may not have had a chance to attend a call, they can hear the words directly from the people on the call.
What do you dislike about the product?
Calls are all transcribed and available in the call transcript. The technology itself is a work in process but often you have to go back and make edits if you are extracting quotes.
What problems is the product solving and how is that benefiting you?
Gong gives us a source of truth at all times. This enables to go back and see what we did well, didn't do well, opportunities for growth, client support, etc.
Awesome tool!
What do you like best about the product?
Incredibly useful to record and track your meetings. Amazed about the insights that it automatically creates
What do you dislike about the product?
Search engine is not always the best one.
What problems is the product solving and how is that benefiting you?
Review previous meetings, share interesting parts of the meetings with other workmates
Bilingual Gong Helps the Process
What do you like best about the product?
I like the ability for me to receive feedback from my calls whenever my manager is able to go over the calls by simple commenting. With my information also being linked to it I am able to also receive the comments in my email account and know which calls they exactly commented on. I also like the fact the names are on the titles because it helps me know which caller is which.
What do you dislike about the product?
I think the organizing part can be slightly better. It should be able to have folders that I can simply slide each one in. I have looked for a way to do so and I could be overlooking it, but this would help me be able to organize my calls I want to show to peers and decipher my English and Spanish calls as well.
What problems is the product solving and how is that benefiting you?
The problems I am solving with Gong are how my calls are going and any other technical issues I have come across. The other day I was on Gong trying to understand how a call went and I discovered my speaker connection was not sounding good. This allowed me to be able to understand and properly correct my audio issue and helped me assure the next call would be okay. The other benefits I have realized from Gong is that I can understand and do good with my calls for the next go round. I see the problems I could possibly have with a previous call but Gong allows me to fix the problem.
Recommendations to others considering the product:
Take advantage of Gong! It is helpful in a lot of ways !
Essential for the Sales Engineer
What do you like best about the product?
I appreciate that all of the calls are automatically recorded so it's impossible to forget to add the tool to important calls. The dashboards are incredibly helpful for quickly finding accounts and aggregating all of my calls in one place so I can reference back when needed.
What do you dislike about the product?
I honestly cannot think of any aspects that I dislike about the Gong product at this time. Every product release they've had in the past year has been on point and improved an already great product.
What problems is the product solving and how is that benefiting you?
Having recordings of all conversations with prospects helps to make so many parts of my job easier and more efficient. I can easily jump into a prospect account and be caught up to speed by listening to the earlier conversations the reps have had. Gong recordings are also incredibly helpful for the sales hand-off process with our post-sales teams. There is no more guesswork or game of telephone as to what was discussed with the prospect leading up to signature. I personally love Gong to help with self-improvement of my approach on calls. It's a great coaching tool!
Recommendations to others considering the product:
This technology is a no-brainer for any sales organization!
Great way to review your own calls.
What do you like best about the product?
I can get feedback from my manager and review calls my colleagues have.
What do you dislike about the product?
There is nothing i dislike at the moment
What problems is the product solving and how is that benefiting you?
Understanding my tone of voice, and how i speak to prospects.
Recommendations to others considering the product:
great tool if you are interested in improving your sales calls
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