Gong
Gong.ioExternal reviews
6,558 reviews
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Helpful tool
What do you like best about the product?
I really like how fast the tool records calls and even transcribes the audio after a Zoom call. It's helpful to listen back to calls with my team to pinpoint areas of improvement or to highlight wins. Gong has been a game changer for training, reviews, and even follow ups to customer engagements. Sometimes we share Gong links with our customers who need to bring an executive or stakeholder up to speed so it's not a problem if they're unable to join a call. I also like that you can trim a call to only share a portion with a customer or team member.
What do you dislike about the product?
The transcript isn't perfect although it's much better than having to listen to the call if you're in a pinch.
What problems is the product solving and how is that benefiting you?
Recording calls allows for better tracking, customer discovery, and saves overall time for my team.
Great for sharing success strategies/demo's throughout the organization
What do you like best about the product?
The ability to share a very successful demo strategy throughout the revenue org so other team members could adopt the same flow. Every team member has their own strategy and flow when demonstrating our solution. While we all learn to standardize our talk track and delivery for the core components, it's natural for each person to add their own spin or flare. The ability to share what is successful from one rep with another helps improve the success rate of the team which in turn helps the overall company continue to grow at an alarming rate.
What do you dislike about the product?
Still getting familiar with the platform as our organization doesn't utilize it as a standardized tool, but the ease of sharing and SSO integration for access was very clean. There is a bit of an adjustment getting comfortable knowing that you are being recorded and recording will be shared with a larger viewing audience. Also, some states require third party consent to record which prevents some reps from being able to record themselves on a live meeitng.
What problems is the product solving and how is that benefiting you?
Go to market strategy for new solutions/products. In this example, one of our reps on the revenue team recorded their demo of a new solution while presenting in front of the BoD (in the fly). Not only did he impress the BoD with our disruptive technology, he accomplished winning the bid even though we were overpriced by 2x (~$100k). We can now turn this into a scalable approach by rinse and repeat. We've realized how to structure a more uniform message across hundreds of reps to constantly deliver the same message to customers.
Recommendations to others considering the product:
Give it a shot and get comfortable with trial meetings before you begin to share your clip with a larger listening audience.
Excellent Recording Software that saves a lot of time and makes life easier
What do you like best about the product?
I like how you can search for keywords or topics within the recording. It saves me from having to listen to an entire call and I can just fast forward to the parts I need to listen to. Gong is also pretty easy to use and it automatically records for us which is nice. I don't have to spend too much time finding certain snippets or parts of calls. Also it records the screenshare which comes in super handy.
What do you dislike about the product?
Nothing much. So far I like it a lot more than other recording software (such as RingCentral's recording). I can't really think of many downsides at the moment. At first I just had to get used to the interface but after a little bit of time its pretty easy to use
What problems is the product solving and how is that benefiting you?
I'm able to record calls and quickly fast forward to the parts I need to listen to. I can also send recordings easily to coworkers or customers. It helps me listen to calls to reference important info or conversation topics that help with follow up. It helps our business record our calls easily and then store them for future reference
Recommendations to others considering the product:
I would definitely recommend it for audio and screen share recording.
The Gong Effect
What do you like best about the product?
Gong is the best intelligence tool on the market for sales. It's extremely detailed and intuitive, yet simple and easy to use.
What do you dislike about the product?
The only downside to gong is sometimes it can take a while for your recent calls to show up and sometimes the transcriptions can be off.
What problems is the product solving and how is that benefiting you?
Gong is helping me solve the effectiveness of my cold calls. It's allowed me to realize how important the structure of the call is and the difference changing your talk time vs the prospects can be.
Recommendations to others considering the product:
You're gonna like the way, you Gong. I guarantee it
Gong is a NEED to have for remote sales
What do you like best about the product?
The ability to listen to any call in a remote sales org is critical for success right now. Highlighting and tagging relevant snippets of calls is awesome. Love the analytics / stats, these are quick ways to improve. Benchmark yourself against team members, and assign calls for your manager to listen to and take notes. Gong's software helps critically evaluate how you run your calls, and is helping me evolve into a better sales rep.
What do you dislike about the product?
I can't think of anything I truly dislike... The call translation isn't perfect, but it's not realistic to expect it to be.
What problems is the product solving and how is that benefiting you?
Speaking more concisely. Saving time being able to jump through calls. Quoting talk tracks and making them my own. I'm new at my current company, and it's been incredible to craft talk tracks from the best reps while remote.
Recommendations to others considering the product:
If you want to get better at your sales job, use Gong.
Gong as a sales team reources
What do you like best about the product?
easy to playback calls, make notes, evaluate speech trends
What do you dislike about the product?
Searching through playback ins't always perfect
What problems is the product solving and how is that benefiting you?
Benefits of noting how much we're speaking vs. clients, using our calls as a resource for learning
Gong has saved me over and over again
What do you like best about the product?
Having the ability to go back and look at the transcript to review what was said to a customer. Also, the follow-up emails with to-do tasks are pretty cool.
What do you dislike about the product?
Although I love the transcripts, sometimes the word transcribing is a little off. Sometimes the Gong's get filed under the wrong name too. This could be user error though.
What problems is the product solving and how is that benefiting you?
Recalling what I said months back. It's great to go back if someone has a question, and I don't remember, I can easily search for it.
Gong unlocks insights into your calls you never knew existed.
What do you like best about the product?
The patience score, the categories of convo. It helps me pinpoint where I need to improve as well as collaborate with my manager easily on important areas.
What do you dislike about the product?
I imagine it's probably pretty expensive and I dont often get recordings of other lines due to privacy.
What problems is the product solving and how is that benefiting you?
Unlocking insights into my sales process to become more effective on the phone.
Recommendations to others considering the product:
Need a large sales team.
Good insights for all our calls
What do you like best about the product?
I like the fact that the tool tells us how much we should talk on the call.
What do you dislike about the product?
There can be support for multiple languages.
What problems is the product solving and how is that benefiting you?
Mostly insights to know in case I've hijacked the meeting or not.
Recommendations to others considering the product:
NA
Being someone who is new to sales, I have found Gong to be crucial to my progress as an SDR.
What do you like best about the product?
Gong makes it easy to review calls with your manager or colleagues. Also listening to colleagues calls for help is great.
What do you dislike about the product?
I have not yet found something to dislike about going.
What problems is the product solving and how is that benefiting you?
I am solving problems with objection handling while talking with prospects. It makes it easy to pin point areas of the conversation without having to listen to the entire call.
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