Gong
Gong.ioReviews from AWS customer
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Practical & efficient
What do you like best about the product?
I love how it allows me to focus on my prospects... just listening to them. I really like the AI features and the ability to ask Gong questions after my calls when I want to gather details to inform my other coworkers about the call outcome. Very easy to use, integrating gong links to calendar invites is a seamless experience, customer support replies fast. Use very frequently in all of my calls.
What do you dislike about the product?
Nothing really. Every aspect is a pro rather than a problem.
What problems is the product solving and how is that benefiting you?
Having better calls. Focusing on asking better questions to qualify prospects.
Granular Forecasting
What do you like best about the product?
Gong has helped our sales team to understand where to spend their calories when going after potential sales.
What do you dislike about the product?
I would love more reporting capabilities.
What problems is the product solving and how is that benefiting you?
Gong helps me to coach the team more formally as well as provides better insight into why we are winning and losing deals
Enterprise Account Executive
What do you like best about the product?
I absolutely love the AI insights feature and the generate follow up email feature
What do you dislike about the product?
Sometimes it can be difficult to associate accounts with children accounts. Also the call recorder sometimes doesn't join and it seems random.
What problems is the product solving and how is that benefiting you?
It speeds up my follow up/call analysis 10x.
We had left Gong for a few months, and I couldn’t be happier to be back on it!
What do you like best about the product?
I really enjoy how easy it is to collaborate on Gong and the AI piece as well. The generation of recap emails after a meeting is amazing!
What do you dislike about the product?
The one thing, and this might just be because I haven’t taken the time to do it, but U feel like it can be hard to navigate if you haven’t had a lot of training on the tool.
What problems is the product solving and how is that benefiting you?
The recap of meetings and the creation of a follow up email is truly fantastic. I save so much time and I’m able to prepare for demos so much faster now and with more accurate facts!
Must have for remote/globally distributed teams
What do you like best about the product?
I have said that I won't work anywhere that does not use Gong.
As a Customer Success leader, it's a goldmine of historical info on accounts, which makes account transitions and CS ramp-ups easier. It's also a great coaching tool for performance management, and being able to filter by slides or keywords makes tracking GTM initiatives very simple.
As a Customer Success leader, it's a goldmine of historical info on accounts, which makes account transitions and CS ramp-ups easier. It's also a great coaching tool for performance management, and being able to filter by slides or keywords makes tracking GTM initiatives very simple.
What do you dislike about the product?
Gong does lead with a seller-first mentality, which sometimes means it's not as intuitive for CSMs, but not impossible.
What problems is the product solving and how is that benefiting you?
Gong is a great coaching tool that allows me to train up and manage my team's performance at scale from all over the world. The days of needing to be in an office to shadow other reps is over, and Gong fills that gap.
Gong makes my day easier
What do you like best about the product?
The accuracy of the follow up notes and how it knows who has to do what actions. I also use the generate a summary email after every call this saves me so much time from what use to take 30-60 minutes now can be done in 5.
What do you dislike about the product?
Gong as miss gendered me a few times now which is a little frustrating
What problems is the product solving and how is that benefiting you?
Taking notes in my calls so I can focus on the client.
Allows me to recap the last call before my follow up call
generating call summary notes
continued sales training and improvement
Allows me to recap the last call before my follow up call
generating call summary notes
continued sales training and improvement
I've used em all- Gong is great!
What do you like best about the product?
I love how gong can collaborate with a variety of other softwares and systems. It works like hubspot with some better feautures.
What do you dislike about the product?
I wish there was an easier way to organize my pipeline.
What problems is the product solving and how is that benefiting you?
Gong is my CRM they keep all of my contacts in the correct place, I can set up flows, listen to old phone calls, and even use your AI to make an email to follow up after the call.
Amazing AI tool to take notes, listen to conversations and providing summary and feedback.
What do you like best about the product?
Helps you focus on the presentation and Gong takes notes instead of me.
What do you dislike about the product?
The verbal introduction in the beginning.
What problems is the product solving and how is that benefiting you?
Helping me throughout of the conversation.
All the insights you need within a few clicks
What do you like best about the product?
It connects with my calendar, my meetings. I Can quickly access all my calls and even historical calls that my colleagues or predecessors have taken and quickly review the insights / call to actions / action items directly from them.
What do you dislike about the product?
The time to analyse and upload calls can take a bit of time but considering the calls are being transcribed this is okay
What problems is the product solving and how is that benefiting you?
Helping me to analyse calls, provide quick and efficient summaries and also to highlight the key action items to provide my customer with
Gong has been instrumental in my success as a new sales rep
What do you like best about the product?
Gong records most of our cold calls, demos, and team meetings. I can search different objections and see how other reps open up their prospects. I can also watch past demos for continued learning.
What do you dislike about the product?
I wish Gong was more synced with our CRM.
What problems is the product solving and how is that benefiting you?
Gong helps me go back to cold calls and demos when engaging in current and future prospects.
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