Gong
Gong.ioExternal reviews
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Allows you to be more present on calls
What do you like best about the product?
I like that Gong is going to have all of the notes from the call and that I don't have to worry about writing everything down, allowing me to be more present with clients and engage in a better way.
What do you dislike about the product?
My only dislike is that it has to announce itself on the call, although I do completely understand why the need to do that.
What problems is the product solving and how is that benefiting you?
Being able to get feedback from my manager and others from reviewing my calls is extremely valuable.
Recommendations to others considering the product:
Give it a try
Customer Success Must have!
What do you like best about the product?
Gong makes it incredibly easy to share short snippets of a video with customers or colleagues. Being able to copy and past the dictation from the call for a direct quote is a must-have as well.
What do you dislike about the product?
Not everyone has the ability to edit or delete recordings, but I understand that it is an Admin privilege.
I also wish that I could add Gong to internal calls more easily if needed, our default to external attendee calls in Zoom.
I also wish that I could add Gong to internal calls more easily if needed, our default to external attendee calls in Zoom.
What problems is the product solving and how is that benefiting you?
The accuracy of my recap emails has gone up. Clear action items and better follow up. Sending to call recording to a customer saves me from follow up calls. Also, cutting the first 5 min of chatter, intros, or tech difficulties out of a recording before sharing is wonderful.
Recommendations to others considering the product:
Try it, love it, keep it.
Amazing tool!
What do you like best about the product?
It's easy to use, and the share functionality is amazing. The ability to share to the clients and their teams has been one of the most useful features for me.
What do you dislike about the product?
The homepage navigation could be a little more user friendly. It can be a little clunky at times getting to a specific recording. Overall though the functionality and ease of access is great.
What problems is the product solving and how is that benefiting you?
The biggest problem I typically see is some people aren't able to attend a meeting for one reason or another. By recording and sharing easily, we are able to keep the sales process on track and moving in the right direction while keeping everyone in the loop of what is going on during each call.
Great tool to surface info for prospect calls
What do you like best about the product?
How it allows you to record calls in the cloud regardless of platform (Zoom, Webex, Teams, etc)
What do you dislike about the product?
it is rather hard to manipulate the time jumps if not in full screen mode when viewing a call
What problems is the product solving and how is that benefiting you?
Ability to track customer challenges ahead of building out a custom demo using our Saas solution
Great, intelligent, useful for both clients and trainees alike!
What do you like best about the product?
I love the AI used to pickup on keywords and follow-up items.
What do you dislike about the product?
Sharing videos to outside audiences can sometimes be a bit difficult for the client.
What problems is the product solving and how is that benefiting you?
Sending out call recordings and following up on 'to-dos' listed by Gong's AI
Recommendations to others considering the product:
A great sales tool but also don't overlook the value for all teams in your company!
Super useful tool
What do you like best about the product?
conversation topic tracking, training I received when I began using it.
What do you dislike about the product?
Sometimes it takes some times for my calls to be sent to me.
What problems is the product solving and how is that benefiting you?
Gong helps train new reps by providing coaching, in terms of letting the customer speak, and how to create an even flow in conversation.
Great tool for call review and stats
What do you like best about the product?
I love the ability to compare my call stats to those on my team
What do you dislike about the product?
Sometimes my Zoom calls are not automatically recorded. Not sure if it is an issue between Zoom, Gong, Google Calendar or what...
What problems is the product solving and how is that benefiting you?
Trying to be a better individual salesperson as well as improve and level my team.
Recommendations to others considering the product:
Get started, dive into the coaching tools.
Gong review
What do you like best about the product?
Keyword tracking
Transcripts
Facilitating of training
Transcripts
Facilitating of training
What do you dislike about the product?
As yet, there is no downside to Gong. I provides everything hoped for.
What problems is the product solving and how is that benefiting you?
Gong facilitates training and playbook creation for sales and business development
Great tool to provide feedback to your team, and to hear customer insights
What do you like best about the product?
I can provide feedback to my team directly on the call so they know what I'm referring to and can rewatch as they like.
What do you dislike about the product?
When uploading calls, I haven't found how to assign speakers to the new call. I submitted a ticket but for some reason didn't get confirmation about the submission, and haven't heard back. I heard back very quickly on another request through support, so I will chalk this up to a system error that made the ticket not go through!
What problems is the product solving and how is that benefiting you?
- providing feedback to my team
- learning customer insights
- learning customer insights
If you do sales, this is a must have.
What do you like best about the product?
I have the ability to review calls on the fly, view transcripts, and share the call. Gong runs in the background automatically, no need to do anything. Game changer for any sales rep.
What do you dislike about the product?
Honestly, I can't think of anything, super happy with the product.
What problems is the product solving and how is that benefiting you?
Sales reps are so busy, they forget things. Gong allows me to listen to my calls, find key points, and gives me that quick reminder of what I need to do or what we discussed. Big benefit is that it allows managers to listen to calls and provide feedback.
Recommendations to others considering the product:
Buy it.
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