Gong
Gong.ioExternal reviews
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Incredible ease of use
What do you like best about the product?
When I would review an employee's call before we started using Gong, I would usually end up transcribing as much of the call as possible (often just in short-hand) while listening to the call in order to get a more clear picture of the call's overall structure. For obvious reasons, this was a time-consuming endeavor. Now that we have Gong, however, calls that previously took about 45 min to review now take me about 20 because of the awesome transcript that Gong provides for each call! This means that I have more time to review more calls for employees resulting in increased coaching and feedback going out! I also really appreciate the tracking functions built in to allow you to see which employees have received call coaching in a set time period. This allows us to make sure each employee gets the same minimum amount of calls reviewed in a month so that their development is supported and so that we can give better service to our customers.
What do you dislike about the product?
I wish that when you made a comment on a call and make it viewable by a specific person/people that the person submitting the comment would also be automatically included in the specific group of people. It isn't difficult to add yourself as a specific viewer but would be nice if it was automatic. That way when you go back to review your comments on a particular call you would be able to see it even if you didn't select yourself as a specific viewer. Really, such a minor thing if I really had to be nit-picky. Otherwise the product is awesome!
What problems is the product solving and how is that benefiting you?
Increased coaching to employees which has lead to improved development and improved service to our customers. We have been able to standardize the call coaching that is going on across the department because we now have visibility into which managers are doing a ton of call coaching versus which managers need to increase their call coaching.
Essential part of any sales executives tool kit!
What do you like best about the product?
Everything is recorded and easily accessed and shared both internally and externally. No longer do you have to rely on badly written call notes or from memory. Also, helps to hold everyone accountable and honest in all dealings. Keeps you on top of your game and provides an excellent learning tool to listen to areas during the sales cycle where you can improve.
What do you dislike about the product?
I wish Gong could be integrated with Salesforce. Other than this right now its has everything and more than I have ever needed.
What problems is the product solving and how is that benefiting you?
Accountability, transparency, training/development CYOA
Recommendations to others considering the product:
Its a no-brainer! You will not regret it
Love Gong!
What do you like best about the product?
Gong makes it super easy for anyone that is customer facing or not customer facing for that matter to analyze their own calls. You can use it as a coaching tool, as well as a tool to send snippets of calls to clients as well. Just a great tool all together!
What do you dislike about the product?
I can't really think of anything that I can complain about Gong. Been using it for 2 years and still love it.
What problems is the product solving and how is that benefiting you?
Solving challenges around discussion points with prospects in calls or just analyzing calls in general. Our newer reps use Gong to study senior employees calls as well which is also helpful.
Exceptional Experience - Great Product, Great Team
What do you like best about the product?
The entire GONG team is a joy to work with. They genuinely care about their customers and go above and beyond to help solve problems alongside me. I feel like my CSM is an extension of my Operations team.
The team is a bonus as the product is top notch. They are constantly evolving and seamlessly adding features to the tool that are highly valuable. GONG is an instrumental tool in our tech stack and is used by the entire company.
The team is a bonus as the product is top notch. They are constantly evolving and seamlessly adding features to the tool that are highly valuable. GONG is an instrumental tool in our tech stack and is used by the entire company.
What do you dislike about the product?
No downsides or issues to report. Very pleased.
What problems is the product solving and how is that benefiting you?
SALES
-improving our sales cycle
-insights into how we're selling
-insights into competitor mentions
-team development
-onboarding
CUSTOMER SUCCESS
-customer sentiment
-onboarding
-team development
PRODUCT/ENGINEERING
-product/feature requests from customers & prospects
-onboarding
-improving our sales cycle
-insights into how we're selling
-insights into competitor mentions
-team development
-onboarding
CUSTOMER SUCCESS
-customer sentiment
-onboarding
-team development
PRODUCT/ENGINEERING
-product/feature requests from customers & prospects
-onboarding
Recommendations to others considering the product:
Just say yes and add GONG to your tech stack, it is worth it!
Continue to be impressed daily with this tool!
What do you like best about the product?
How quickly clips download, ability to snip and send great for coaching purposes or to recall critical data otherwise forgotten in the course of regular conversation
What do you dislike about the product?
Haven’t found the ability to delete Gong recordings in the event that a meeting gets cancelled or client ends up not showing a few minutes into the meeting
What problems is the product solving and how is that benefiting you?
Ability to fine tune your cadence during future conversations by looking back at past conversations. Immediate benefits realized is becoming more focused on letting the customer talk increasing their talk ratio.
Recommendations to others considering the product:
This tool continues to impress everyday it’s a must have for any sales team especially ones using video conferencing. Ability to see and share videos and clips is second to none.
Best Sales Tool Ever!
What do you like best about the product?
Gong helps bring clarity to sales conversations, it a. helps me focus on the discussion because I know I can always go back for notes. b. when I review my calls its lets me analyze the action-reaction loop to see what does and does not resonate with my prospects.
What do you dislike about the product?
Nothing that I can think. I really like Gong overall.
What problems is the product solving and how is that benefiting you?
Sales Coaching
Note-Taking
Deal Reviews
It helps it much easier to conduct all of the above.
Note-Taking
Deal Reviews
It helps it much easier to conduct all of the above.
Recommendations to others considering the product:
Trial it out and ensure that reps don't get scared by all calls being recorded
AL
What do you like best about the product?
How easy it is to use and that I can speed up the conversations
What do you dislike about the product?
better at distinguishing two voices in Spanish and detecting pausing and filler words
What problems is the product solving and how is that benefiting you?
how to be a better health coach
Recommendations to others considering the product:
try it
Gong has turned me into a sales athlete
What do you like best about the product?
I love the individual and team analytics. I can see how I'm doing in various categories, but also compare myself to other reps on my team
What do you dislike about the product?
The only downside is having to tell people you're recording the call, but nobody cares at all.
What problems is the product solving and how is that benefiting you?
Makes call prep so much better. I never show up to a call un prepared becuase I have everything we discussed previously right in front of me. Also allows me listen better because I don't need to focus as much on taking notes.
"Have" your experienced executives in every meeting!
What do you like best about the product?
Gong allows strategic team members to re-visit conversations regarding strategic relationships with subject matter experts. It is a great tool to use when you need to really direct the nuances of a conversation with an expert after the actual call took place. Subject matter experts can't be in every call, but they can review and contribute guidance to every strategic relationship!
What do you dislike about the product?
It would be great to be able to add Zoom to a meeting on the fly.
What problems is the product solving and how is that benefiting you?
When subject matter experts are spread thin they do not become a bottleneck to advancing opportunities because they can "join" the conversation after the fact and help guide to closure!
Weeks after a conversation, its possible to drill into exactly what was said and intended by revisiting conversations. Important details are never lost and interpretation from different people of what a participant said can be revisited by jumping back into the conversation!
Weeks after a conversation, its possible to drill into exactly what was said and intended by revisiting conversations. Important details are never lost and interpretation from different people of what a participant said can be revisited by jumping back into the conversation!
Learn from your past!
What do you like best about the product?
I have only been using gong for about 2 years and it has helped me grow as a sales rep tremendously not only can I listen from my mistakes and victories to continue my growth I can listen to other top sales reps to learn from them as well it has been great!
What do you dislike about the product?
Sometimes I cannot find my calls. It's a little frustrating.
What problems is the product solving and how is that benefiting you?
I listen from my mistakes and victories to continue my growth
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