Gong
Gong.ioReviews from AWS customer
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Increases focus and saves time
What do you like best about the product?
I can be more focus during a meeting because Gong is taking the notes. This also saves me time in recapping the meeting. Love Gong!
What do you dislike about the product?
Want more people to adopt it and not be concerned about using it.
What problems is the product solving and how is that benefiting you?
Note taking
Gong amazing Tool
What do you like best about the product?
How it give me thorough analysis of call and how the next steps are clearly defined
What do you dislike about the product?
It take good time for analysing the call
What problems is the product solving and how is that benefiting you?
As a Customer Success Manager at Apptio, managing multiple accounts, tracking renewals, and ensuring adoption can be overwhelming. Gong helps you stay ahead by giving full visibility into customer conversations, so you don’t have to rely on memory or manual notes. It identifies churn risks early by analyzing sentiment, helping you take proactive steps before renewal discussions. Gong also automates follow-ups, ensuring no action item is missed and keeping internal teams aligned. With Gong, you save time, drive stronger engagement, and focus on growing accounts with data-backed insights rather than just gut feeling.
A Game-Changer for Sales Teams
What do you like best about the product?
It's time saving and helps me review my calls.
What do you dislike about the product?
The l=user-interface takes time to load.
What problems is the product solving and how is that benefiting you?
Gong records and analyzes every sales interaction. It lets me see and hear exactly what’s happening in the calls and how I can improve.
Makes my life easier !
What do you like best about the product?
In my role as a customer success consultant, it's important that I listen to our customers and provide solid recommendations. Gong helps me focus solely on the customer during our meetings, as I don't have to worry about being distracted by notetaking - Once the meeting is finished the 'Ask Anything' feature within Gong allows me to draw out any particular information I need to follow up with the customer, Gong is a true game changer for anyone in a customer facing role.
What do you dislike about the product?
There isn't anything really to dislike about this product!
What problems is the product solving and how is that benefiting you?
Gong is not missing any information from our meetings - making follow up easier. The built in AI functionality also summarises the meeting in a digestible format for the customer
Easy to use, transcripts makes easier to understand the call
What do you like best about the product?
Friendly navigation, and the transcripts
What do you dislike about the product?
page load time is sometimes a problem while using Gong
What problems is the product solving and how is that benefiting you?
the keywords which it gives out so we can avoid using that in future if its not supposed to be used according to the process
Gong is essential
What do you like best about the product?
I love the Insights provided. I like to constantly adapt and learn to make my engagements more productive and meaningful. If I have less than ideal patience, for example, I love knowing this so I can improve it!
What do you dislike about the product?
Nothing at all. I love it. There is nothing I would improve.
What problems is the product solving and how is that benefiting you?
Oftentimes I do not have time to take notes during meetings and fear I will not retain everything discussed. Gong helps me review and document completely.
Great tool for self-reflection!
What do you like best about the product?
The content-recording capability is brilliant. Allowing internal, external, and outbound calls to be recorded. These recordings are then analysed to provide a summary, key points, and other analytical data about said calls. This is helpful when working collaboratively. The AI search feature allows you to search for a specific topic, point, or speaker within the call, adding efficiency between teams and colleagues. The request feedback and generate a follow-up email features are also very useful in all instances. We use it all the time!
What do you dislike about the product?
Only downside I have experienced is a delay in call recordings being available, but given the level of analytical data provided alongside the call recording, this is manageable.
What problems is the product solving and how is that benefiting you?
Solves miscommunication when working collaboratively.
Solves notetaking inaccuracies.
Solves notetaking inaccuracies.
A sales game changer!
What do you like best about the product?
Gong is super helpful when it comes to performance analysis, drafting summaries, and recalling specific details from a conversation.
What do you dislike about the product?
Usually I have to wait at least an hour before a transcript is available. Sometimes I want to be able to reference the call right after it is completed
What problems is the product solving and how is that benefiting you?
It allows me to communicate feedback to colleagues and create engaging follow up for prospects.
A great asset for anyone in sales!
What do you like best about the product?
I think one of the best features of Gong is the call overviews that come through after completely client meetings.
Many days I have back to back calls and when I get finished with them it is great to have an organized outline of what I covered in the call so I can take care of my necessary follow up.
I have also seen an increase of clients attending our meetings due to the automated reminders that go out the day of our call.
I use Gong every day in my work flow and it helps keep me organized in a busy work environment.
I wasn't familiar with Gong before I started my current position, but it is quite easy to implement into a daily work plan.
Many days I have back to back calls and when I get finished with them it is great to have an organized outline of what I covered in the call so I can take care of my necessary follow up.
I have also seen an increase of clients attending our meetings due to the automated reminders that go out the day of our call.
I use Gong every day in my work flow and it helps keep me organized in a busy work environment.
I wasn't familiar with Gong before I started my current position, but it is quite easy to implement into a daily work plan.
What do you dislike about the product?
A newer aspect that hasn't been my favorite is the quantity of reminder emails that go out the day of my meetings. I have been seeing upwards of 4 reminders to each client going out. I hope this is just a bug and I have been able to downplay it with my clients as an AI over reach, but hopefully this is going to be resolved soon.
What problems is the product solving and how is that benefiting you?
Keeping me organized without having to take copious notes during every call, this enables me to really focus on what the clients are saying and allows me to have an organized train of thought when I send out my follow ups.
Best Sales Tool ever!!
What do you like best about the product?
Gong is one of the best tools for sales people. It saves me hours of time and I love that it records the calls and takes notes which I can refer to later. It is also super easy to send follow up emails as Gong summarizes the call and key takeaways. The customer support is also very quick and are super helpful.
What do you dislike about the product?
It can be slightly cumbersome as it is solely relies on Salesforce integration.
What problems is the product solving and how is that benefiting you?
Saving time, energy and effort
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