Gong
Gong.ioExternal reviews
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Interesting Tool - Amazing results
What do you like best about the product?
Auto recording and transcription are the best services
What do you dislike about the product?
nothing much really - it has been adding a lot of value to my calls
What problems is the product solving and how is that benefiting you?
post-call analysis of questions and points
Powerful tool !
What do you like best about the product?
I love that there are insights about the call such as talk ratio, patience, and customers' longest monologue. Those pointers are great before listening to the call b/c it gives you actionable insights that you can use to coach your team. You can also listen to various calls with the same clients as the deal progresses down the funnel in a click of a button.
What do you dislike about the product?
Nothing, all the changes and updates to Gong has been good.
What problems is the product solving and how is that benefiting you?
I think this is a powerful tool especially in these times where our team is siloed because of COVID.
Great
What do you like best about the product?
Points of interest and transcript of my meetings
What do you dislike about the product?
Some of the words aren't correct (understandable)
What problems is the product solving and how is that benefiting you?
My forgetfulness! It's great to be able to review a call before our next meeting
Recommendations to others considering the product:
n/A
Great for coaching!
What do you like best about the product?
I love how searchable the calls are, and the feature that allows you to see CSM / customer airtime.
What do you dislike about the product?
I think the product is solid for how I've been using it.
What problems is the product solving and how is that benefiting you?
Coaching my team has been much easier with Gong. We use it to review discovery and difficult conversations.
Best App for Sales Feedback
What do you like best about the product?
Being able to receive written feedback on the call
What do you dislike about the product?
Takes some time for calls to load into the system
What problems is the product solving and how is that benefiting you?
Helping me and my team become better salespeople by allowing us to dissect each of our calls.
Best in the biz
What do you like best about the product?
The amount of filters you have to gather information, the script and voice recognition are on point.
What do you dislike about the product?
Group permissioning is not as flexible as we would want.
What problems is the product solving and how is that benefiting you?
If someone ever requires a tool to monitor, follow up, score and script calls, I would absolutely recommend Gong.
Essential for my BDR development
What do you like best about the product?
Ease that all is recorded - I can quickly learn from the best performers in the company as well as tweak my own call performances now that we are also recording BDR calls through Gong
What do you dislike about the product?
Topics and transcripts are not always accurate - wish it would be better an allow to filter calls by topics easier
What problems is the product solving and how is that benefiting you?
With Gong, I am now able to know what to do in order to succeed by learning from the best in my own Org!
Necessary for any sales team, but a few areas for improvement compared to Chorus
What do you like best about the product?
I've used both Gong and Chorus and both have things they do better than the other. That said, Gong is definitely the better technology- especially for a bigger team.
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
What do you dislike about the product?
Gong's call recorder is fairly inflexible, this is where Chorus is better. With Chorus, you can invite the recorder to any meeting- even if it's impromptu. They also have a native Zoom integration that looks slick.
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
What problems is the product solving and how is that benefiting you?
In my current role, Gong is necessary for seamless handoff to our Customer Success team, as well as insights for our product team. In past roles with bigger teams, it's my key coaching tool for 1on1s
a consulting teams must have
What do you like best about the product?
action item tagged videos. customer communication bread crumbs.
What do you dislike about the product?
the filtering options are clunky and are hard to navigate. date and emails or names of people should be included as basic filters.
What problems is the product solving and how is that benefiting you?
recapping important conversations with customers and identifying action items I may have missed is extremely helpful. benefits are listening to a different consultant's conversation with my customer.
Recommendations to others considering the product:
save filters!
Exceptional but with a minor gap in functionality...
What do you like best about the product?
The transcription is very helpful. Having listened to audiobooks while following along in the book, I've found that comprehension is increased drastically when both are utilized. Additionally, the fact that you can share the software with folks who don't necessarily have a Gong account so that they may review the call is incredibly helpful and is a significant cost savings.
What do you dislike about the product?
One of the quirks is that the transcription isn't exactly transcribed. I wish there was a way to correct the transcript and then the notes show the original text replaced. If it had that, I'd give it a 10. This is the main gap I see and is what I dislike.
What problems is the product solving and how is that benefiting you?
We are utilizing the software as a means of sharing the calls with our SMEs who are too busy to hop on call after call but too important to not have them hear the calls for advice and commentary. We've been able to point out gaps in our own software, distinguish whether potential clients are a good fit or not, and determine whether certain asks are achievable.
Recommendations to others considering the product:
If editing the transcription is not important to you, then this software has absolutely everything you'll need.
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