Gong
Gong.ioExternal reviews
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A Virtual Personal Coach
What do you like best about the product?
Gong's ability to record, customize thier AI for your business to identify topics discussed and it's revenue insight tools to proactively help you re-start deals are extremely valuable tools. But what it does best is give you a peer/manager review system if implemented correctly with the right culture gives sales folks the ability to perfect their pitch and sales motions.
It's like having a football coach correcting your technique so that you can maximize your potential.
It's like having a football coach correcting your technique so that you can maximize your potential.
What do you dislike about the product?
The mobile experience could be better. It would be great to get notifications around deal alerts.
What problems is the product solving and how is that benefiting you?
Gong is helping our orgnization upskill sales teams and convert more deals. This is done by peer reviewing best sellers calls and implementing those best practices across the organization.
Most valuable sales tool I've ever used
What do you like best about the product?
The system is super intuitive and gives valuable, actionable insights. You can always refer back to your calls which means no data is ever lost. This is extremely valuable as it allows you to really focus on your call and not worry about taking detailed notes. It also means that you can get instant feedback to learn about what you're doing well, and where you need to improve. The customer support is also amazing - Any time I've ever had an issue, the Gong team is super quick to respond and solve my issues. I would highly recommend this product.
What do you dislike about the product?
On occasion, the system isn't able to recognize all participants, so the data isn't 100% accurate. I imagine that over time the system will only get smarter, so it's not a major issue.
I can't really think of any other negatives.
I can't really think of any other negatives.
What problems is the product solving and how is that benefiting you?
- Being able to listen back to calls in case you've missed any notes.
- Extremely valuable for training, getting various team members to listen to your calls and give you feedback.
- Handover from one department to the next is seamless as no information gets lost.
- Extremely valuable for training, getting various team members to listen to your calls and give you feedback.
- Handover from one department to the next is seamless as no information gets lost.
Recommendations to others considering the product:
Take the plunge! This is the most valuable sales tool I have ever used in any organization.
A tool with multiple purpose
What do you like best about the product?
- Pro-active reporting
- Call Data for recognising patterns
- Call Data for recognising patterns
What do you dislike about the product?
- Filters can be more user friendly as too complex
What problems is the product solving and how is that benefiting you?
- I can look up certain calls from simple key words
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
Recommendations to others considering the product:
Definitely a good tool that could be used to analyse and do some in-depth reporting in a call center environment.
If you're not using Gong, you're not running your business like you should
What do you like best about the product?
Between the sales and customer success teams, I am not sure I have had a better buying experience. Jesse and Curtiss (in case the company wants to give them a shout out) are amazing and a big reason I wanted to move forward with them. They weren't the cheapest solution, but between the reps and then the product...it's all worth it.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
What do you dislike about the product?
There are a few bugs here and there, but nothing that can't be worked out.
What problems is the product solving and how is that benefiting you?
I wanted to be able to onboard new reps faster, coach more consistently, improve the documentation process for calls, and get better insight to what my customers were actually saying...not what a sales rep *thought* they were saying. I have absolutely seen the value in Gong, and saw it within the first few minutes.
Excellent tool to review your calls
What do you like best about the product?
I like that I can go back to my calls and check on things that my prospects were very interested on and then focus on that for my follow ups and also allow me to check on things that I have to send to my prospects without having to take notes.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
What do you dislike about the product?
I dislike that the updated from Sales Force is not in real time and it takes a bit to update the information. I understand it takes time to upload the calls from Zoom, but Sales Force integration should work better and in real time.
What problems is the product solving and how is that benefiting you?
Sales pitch and Demo improvements. I can always go back and forth and listen to my calls and apply what I do on my successful calls to other opportunities.
Integral to any sales person!
What do you like best about the product?
The ease of search and the depth of info captured. As a sales person, I couldn't be as effective without it. Follow-ups are so much easier and pointed with Gong too.
What do you dislike about the product?
Nothing comes to mind honestly. It's very easy to use and has everything I've needed.
What problems is the product solving and how is that benefiting you?
Much better preparedness for calls and easier follow-ups with saved info
Recommendations to others considering the product:
You're sales team is missing out if you're not using Gong!
Great insights into selling patterns
What do you like best about the product?
I really appreciate being able to look back over my meetings in the lead up to any follow up conversations. It gives me a competitive edge.
What do you dislike about the product?
I'm finding it hard to find anything that's truly dislikable. If I had to choose anything I'd say that it keeps logging me out of the app periodically, not that this ruins anything but it can be a bit of a chore if I'm in a rush.
What problems is the product solving and how is that benefiting you?
We use the video content internally to upskill and train new starters, which before Gong was a manual process of having them ghost into our meetings. This increased efficiency allows us all to focus on our roles.
Recommendations to others considering the product:
Take the time to run through demonstrations with key stakeholders and users to ensure user acceptance.
Gong is great!
What do you like best about the product?
- Analytics
- Ease of use
- Video recording
- Ability to have email me calls
- Transcription of calls
- Feedback system
- Playback features
- Ease of use
- Video recording
- Ability to have email me calls
- Transcription of calls
- Feedback system
- Playback features
What do you dislike about the product?
- I've had a couple of incidents over the course of almost a year of using Gong where the call doesn't record and show up where it should. I don't have an answer to why, but that's my only real complaint.
What problems is the product solving and how is that benefiting you?
- Call coaching
- Ability to pay full attention to a call and do notes afterward.
- Storage of converations
- Ability to pay full attention to a call and do notes afterward.
- Storage of converations
Gong at Jamf
What do you like best about the product?
the ability to reply and find key words.
What do you dislike about the product?
The recording prompt delay at the start of the call
What problems is the product solving and how is that benefiting you?
Deal review and easy internal sharing and brainstorming
Recommendations to others considering the product:
Get in the habit of listening to others
Just love it
What do you like best about the product?
Ability to record a call that you are, not the host
What do you dislike about the product?
Can't think of any right now. Been using for over a year now still trying to find.
What problems is the product solving and how is that benefiting you?
Review team calls and prep for calls that you were not part of earlier.
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