Gong
Gong.ioExternal reviews
6,553 reviews
from
and
External reviews are not included in the AWS star rating for the product.
If you're in any customer facing role, you NEED Gong!
What do you like best about the product?
I rely on Gong everyday, especially now that we're all WFH to make sure I'm pronouncing a customer's name correctly, to reading transcripts of meetings that I couldn't attend, and to help our greater accounts team keep updated on what's happening to a customer across their lifecycle.
What do you dislike about the product?
I like everything about the platform for my specific use case!
What problems is the product solving and how is that benefiting you?
n/a
Recommendations to others considering the product:
n/a
Fantastic collaboration tool
What do you like best about the product?
Gong allows me to review client calls easily without needing to spend 15 minutes searching for a previously downloaded Zoom file. It automatically follows me to any calls I host and allows to me share portions of a call with colleagues and clients without needing to share the entire call recording.
What do you dislike about the product?
The email tracking function has been unreliable for some accounts, but works for about 90% of them. I'm working with customer service to resolve this issue.
What problems is the product solving and how is that benefiting you?
Quick internal communication, ability to see last touchpoints with a client quickly and effectively, get a quick refresher on next steps and requests from a previous client call.
Stellar recording and insights experience, mediocre/hilarious transcription service
What do you like best about the product?
On-demand, always-on recording; insights on call duration and call velocity.
What do you dislike about the product?
Transcription, limited reports, poor business intelligence.
What problems is the product solving and how is that benefiting you?
We have been able to manage communication about our brand across our team, identify key customer and client feedback points using the points of interest features and trackers, and coach our entire organization on client engagement.
Recommendations to others considering the product:
If you're looking for an on-demand, cloud-recording platform with great insights and per-speaker identification, Gong is your one-stop-shop for cloud meeting recordings. If you're looking for business intelligence behind your communications, including transcriptions, and insights into client or customer sentiment, consider that Gong's transcription service is in an early stage and its sentiment analysis is limited to keyword trackers, speaker duration, and call velocities.
An absolute sales life saver
What do you like best about the product?
It is wildly helpful for training, accountability, and notes. This tool makes it very easy to train reps because recordings are so easily accessible. There can be no miscommunications because everything is recorded. And recording means reps who take bad notes can re-listen to a call.
What do you dislike about the product?
I don't like how "COMPANY Recorder by Gong" is an attendee in every Zoom meeting. It would be nice if it was hidden
What problems is the product solving and how is that benefiting you?
This makes call review much easier, and allows us to spend more time seeing what reps are doing with live customers/prospects.
Extremely helpful product
What do you like best about the product?
I love that Gong can categorize different parts of calls to help me focus in on things I want to listen to in others calls and see how my own calls are structured. It is also great that it tracks how often people speak to show the call dynamics and to see if we are talking too much or not enough.
What do you dislike about the product?
That Gong always seems to interrupt people when they first dial in. I know we have to alert people, but it does seem like there should be a way for it to play that notice when people aren't talking.
What problems is the product solving and how is that benefiting you?
Solving visibility on calls within our organization and helps with training because live shadowing isn't always required during training.
Most efficient way of listening to calls
What do you like best about the product?
I am not a patient person and I love how I can speed up, fast forward, rewind, and listen to my hour-long calls in just 15 minutes, it's the best!
What do you dislike about the product?
I would like to access old calls more efficiently with 1 or 2 clicks and have not figured out at way to not have to scroll through all the more recent calls to get to old calls
What problems is the product solving and how is that benefiting you?
Love getting feedback from my Boss on exact clips and not having to wonder what the context is
Great integration to easily record and review calls on Zoom and Google Meet
What do you like best about the product?
The integration with Zoom and Google Meet means I won't forget to record a meeting...it just starts automatically. And, when recordings are in Gong, it's easier and faster to review them than if I just recorded in Zoom. I can listen in 2x speed, the transcription helps with finding just the right place, and when someone wants me to listen to part they can send me a notification that starts at just the right place.
What do you dislike about the product?
The transcription is not yet good enough to be able to quote it or even trust what was actually said. It's only useful for finding your place. Also, on occasion the video loads forever and never comes up or, in two cases, the playback stops abruptly midway through even though it shows more time recorded.
What problems is the product solving and how is that benefiting you?
We use Gong to record all sales and customer calls so we can quickly get others up-to-speed when we have to bring them in mid-project. It also provides a great onboarding tool.
Review
What do you like best about the product?
I love that I can listen to other peoples' calls, not just my own.
What do you dislike about the product?
Honestly, nothing. I think it's a fantastic tool.
What problems is the product solving and how is that benefiting you?
I am getting to listen to myself speak, and tailor my approach from there. I also get to listen to others speak. I really like the feature that shows your talk ratio because I think that's very important for sales reps to be cognizant of.
Recommendations to others considering the product:
IDK!
Gong is an excellent tool to improve your call effectiveness
What do you like best about the product?
I like the UI separating what person is talking when reviewing calls/.
What do you dislike about the product?
I wish Gong could be white labeled. There are too many apps and logs for a simple call. zoom, twilio, gong, etc.
What problems is the product solving and how is that benefiting you?
I am getting excellent feedback from my colleagues and manager. I am able to listen to calls that I could not attend due to schedule conflict.
Super helpful product
What do you like best about the product?
I like the ability to create clips and share specific parts of meetings with colleagues.
What do you dislike about the product?
The intelligence isn't perfect. Sometimes it miscategorizes parts of the conversation and that makes it hard to know at a glance what was talked about.
What problems is the product solving and how is that benefiting you?
With the recording, I don't feel pressure to take detailed notes and I can listen to the conversation and participate more fully.
Recommendations to others considering the product:
I'm not terribly familiar with the space. They have the appearance of best in class but I imagine that also comes with a commensurate price tag.
showing 4,211 - 4,220