Gong
Gong.ioExternal reviews
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Sales Associate
What do you like best about the product?
I love how you can request feedback and since California is my market, we can actually record calls. I also like how it transcribes what you spoke about
What do you dislike about the product?
I wish there could be a summary of my main points
What problems is the product solving and how is that benefiting you?
Well I realized that I have access to all my important calls so I can go back and listen to them since I speak with so many people a day
Recommendations to others considering the product:
Definitely worth it! Great for sales and feedback
Gong let's us as a Sales org. dive deep into the analytics of our sales process
What do you like best about the product?
The ability to take a critical look at my calls, as well as those of my teammates and analyze areas for improvement. Also the ability to quickly recall specific points in a conversation.
What do you dislike about the product?
Honestly haven't found one so far. Except that it tells me I say 'kind of' way too often!
What problems is the product solving and how is that benefiting you?
Recall. Being able to access previous conversations with actual data is huge.
Recommendations to others considering the product:
Dive in and get acquainted. Also, follow them on LinkedIn. Amazing content.
Action items and conversation insights
What do you like best about the product?
Gong suggests action items from calls, like having an extra set of ears to debrief with. Also a big fan of the simple visualization of talk time by participant, and volume of questions asked. Helpful in seeing what pairings in team selling can improve at getting customers talking more by going deeper on discovery.
Giving managers more insight into how I communicate opens the door for much more well informed coaching too. Really delighted with this.
Giving managers more insight into how I communicate opens the door for much more well informed coaching too. Really delighted with this.
What do you dislike about the product?
The recording notification on video meetings is a bit long and awkward. Not a big deal, and maybe it's something that our admins can adjust. This is a small detail compared to the value I get.
The call transcripts have some room for improvement.
The call transcripts have some room for improvement.
What problems is the product solving and how is that benefiting you?
Gong's showing me my communication patterns so I can effectively see where to ask more questions and where I need to open the floor for prospects to speak more. Also shows me what slides of my presentations have the most conversation - in some cases I've not leveraged the most compelling visuals in my deck for the conversation and now I realize that when I view the Gong report.
Gong helps our organization deliver for clients
What do you like best about the product?
The AI that helps quickly find the relevant section of the call. My team uses the call statistics about pauses, questions, etc. to improve our client calls.
What do you dislike about the product?
I wish the AI was able to organize to-dos from the call.
What problems is the product solving and how is that benefiting you?
Gong helps our team organize around a client renewal plan. It keeps everyone in the loop and archives important information & follow-ups. The call reporting tools helps our team improve customer service by providing direct feedback on how often they are asking questions, how long are they letting clients speak, and much more.
Recommendations to others considering the product:
Encourage collaboration on the platform and allow users to access each other's client calls so they can learn from top performers and stay aligned on important initiatives.
Gong's Ability to Provide Critical Employee Onboard Training
What do you like best about the product?
Being new to my organization, Gong's call recordings have been a critical part of my onboarding process to get up to speed. I love Gong's call playback abilities so I can not only listen and watch demos, etc. but also playback again and again meetings to help me fully grasp a topic being discussed and learn at my own pace. I end up answering my own questions this way instead of having to constantly reach to internal folks.
What do you dislike about the product?
The call translation and transcript feature is very helpful, but of course accuracy isn't always achieved. If I'm reading through the transcript to find something or go over something that was discussed certain words and phrases are transcribed funny that make me confused as to what is being discussed.
What problems is the product solving and how is that benefiting you?
Gong has helped me to be better at capturing important information that was discussed and which I wasn't able to jot down while taking live notes. This ability has also helped me more focus on the meeting/conversation, as when I am busy taking notes often times a good thought pops into my head just to be forgotten as I'm finishing up writing down my notes.
Recommendations to others considering the product:
Gong will help better train your sales staff and help them sharpen their saw.
Coaching From Afar
What do you like best about the product?
Because our company is work from home and we can no longer to on coaching on the sales floor Gong has been such an incremental part of how I can get feedback from my team on what I can be doing better on calls.
What do you dislike about the product?
Integration has been a hassle. We used to be able to include gong automatically through our outlook invites (on macs) but now we have to add it to every call.
What problems is the product solving and how is that benefiting you?
Solving the problem of no longer being on a sales floor and have peers and managers available to give feedback after calls. Its also great to see how your strategy on a call plays out in the data. For instance how much you are talking vs your client.
Great Insights
What do you like best about the product?
Gong allows me to easily review and audit my team members' calls and to identify trends across the team.
What do you dislike about the product?
There are none that I have uncovered. I don't feel I'm using it to its fullest potential!
What problems is the product solving and how is that benefiting you?
Better able to ID successful closing tactics on sales calls.
Great AI/feedback!
What do you like best about the product?
I like that the AI picks up at what part of the call youre in
What do you dislike about the product?
It'd be nice if the transcript was a little better..
What problems is the product solving and how is that benefiting you?
Feedback reviewing calls of team members and listening to good calls of top performers
Recommendations to others considering the product:
It's great for people who want to get good training
An absolute necessity for any sales rep
What do you like best about the product?
Transcribes calls very accurately and allows ease of scrubbing through the call to pick up on small details. Helpful sales tips as well. Really allows me to focus on the call and not worry about missing any details. The calls are easy to save for future reference and great for training purposes. Very smart integration into our existing app portfolio and plays very nicely with
What do you dislike about the product?
Not much to be honest. I haven't had any issues. I wish that GONG Coach didn't show up as an additional participant in meetings as I often am asked who it is. After explaining its our AI transcriber sometimes it is met with concern but all in all, a great marketing tool for GONG so can't complain. I may have missed it when trained to use the app but I would like if there was some way of tracking bad habits (ums, likes, etc.) and getting feedback on what reactions are from my prospects. Also getting summaries of how people respond to certain key words in place of others would be interesting.
What problems is the product solving and how is that benefiting you?
I don't like taking extensive notes during calls. Gong is basically my note taking assistant, lets me focus on delivering the call and not worry about catching every small detail. I like to save good calls to re-listen to for training purposes. I can tag my director in calls for call review and get other rep's opinions on the delivery of the call.
Recommendations to others considering the product:
Figure out a way to make it work with your apps. It is highly valuable and the ROI is there without a doubt.
Great coaching tool
What do you like best about the product?
The ability to break down details around conversations with clients is incredibly impactful and time saving
What do you dislike about the product?
More customizable conversation topics for review
What problems is the product solving and how is that benefiting you?
Negotiation skill tune up
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