Gong
Gong.ioExternal reviews
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Recording library and transcriptions very useful
What do you like best about the product?
Gong automatically joins meetings booked in my calendar, making it unnecessary to manually record meetings.
The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on.
The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on.
What do you dislike about the product?
The transcription can struggle with some accents and terms.
What problems is the product solving and how is that benefiting you?
The main problem Gong solves is having a single, central library of call recordings with clients and prospects, that we can quickly search and leverage for training, sales, and service support purposes.
Recommendations to others considering the product:
Provide training to your employees so they can take full advantage of the tool's capabilities.
The biggest game changer since CRM
What do you like best about the product?
AI analytics/reporting and deal control.
What do you dislike about the product?
At times, I don't agree with the AI feedback.
What problems is the product solving and how is that benefiting you?
Closer deal control, analytics on language/speed/talk time, better forecasting and visibility for senior management
Recommendations to others considering the product:
If you love having close control, clear deal visibility, in a slick and easy to use format... GONG!
Having used various CRM platforms for many years, Gong is for sure proving itself as the future and value add to the sales cycle.
Having used various CRM platforms for many years, Gong is for sure proving itself as the future and value add to the sales cycle.
Gong ROCKS
What do you like best about the product?
Actionable insights! I love the call metrics & breakdowns of how to improve on each metric. I also love how Gong combines revenue intelligence with my calendar to keep me constantly aware of the value of the conversations I'm having. + Gong has a wicked social team (shout out Gong on LinkedIn)
What do you dislike about the product?
It would be great if Gong could record without having to join the meeting as a 3rd person, haha.
What problems is the product solving and how is that benefiting you?
Understanding the value of the conversations I'm having really helps me to put the proportionate effort and focus into prepping for those calls. Having feedback come in from my colleagues keeps me honest.
Recommendations to others considering the product:
Try it out, seriously, it'll change your sales org.
Great training and development tool
What do you like best about the product?
The ability to comment on a call at a specific time mark and tagged other people
What do you dislike about the product?
Nothing to dislike. Great tool for training and development.
What problems is the product solving and how is that benefiting you?
I work in a revenue role so speak to customers all day. Gong is useful as I don't need to make notes as all my calls are recorded and transcribed so I can go back to points that are relevant.
Recommendations to others considering the product:
Great tool for sales and revenue teams and allows great transparency for organisations.
Great feedback tool for english speakers
What do you like best about the product?
It is very easy tu use, and if you are english speaker deliver very complete feedback of the call
What do you dislike about the product?
It doesn't support Spanish language. I think it will be great to have at least couple more languages supported.
What problems is the product solving and how is that benefiting you?
I'm monitoring my video calls to understand my areas to improve.
Gong is the shit
What do you like best about the product?
they record EVERY SINGLE CALL when hubspot doesnt
What do you dislike about the product?
I have to login every time.
It doesnt remember my login.
It doesnt remember my login.
What problems is the product solving and how is that benefiting you?
No huge problems, lot of benefits.
Recommendations to others considering the product:
Use it every day.
Great insights and detailed review
What do you like best about the product?
The most helpful thing is being able to see the screen that is shared through the whole video and it doesn't switch to speaker view when someone speaks. That allows me to continuously review the presentation being shared and take notes on previous calls.
What do you dislike about the product?
There aren't many negatives about Gong besides sometimes important parts to the conversation don't get noted.
What problems is the product solving and how is that benefiting you?
Being able to review calls and the specific things that are said on call is very helpful especially if you have several back to back meetings and it's hard to take notes on what was just covered when you're also prepping for another meeting.
Very useful for preparation, note-taking, and review.
What do you like best about the product?
Replaying old call for review and note-taking. Sharing with colleagues to get additional perspectives.
What do you dislike about the product?
Search functionality is not very good; it is often hard to find the right call.
What problems is the product solving and how is that benefiting you?
Quality control in conversations and review/note-taking.
Recommendations to others considering the product:
It is a good and useful service
Very insightful tool that I love to use to improve my work and my telephone skills all of the time
What do you like best about the product?
My personal feedback on the calls - the sats of my conversation
Being able to listen back in case I missed anything in my notes
I really enjoy
Being able to listen back in case I missed anything in my notes
I really enjoy
What do you dislike about the product?
GDPR restrictions in Europe but thats not Gongs fault. I'd like if the voice jumped in before calls and not just zoom meetings so you can record all of my conversations on both sides.
What problems is the product solving and how is that benefiting you?
My talk track. Filler words that I use. Balanced conversation. Key topics. Active listening.
Account Manager
What do you like best about the product?
Helpful to have a tool to reference back on conversation and identify room for improvement and deliverables
What do you dislike about the product?
Hard to tie calls together and sort by type to find a theme by industry or account and offer recommendations based on other customers
What problems is the product solving and how is that benefiting you?
Internal collaboration and sharing info to product / implementation to inform roadmap in customers own words
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