Gong
Gong.ioExternal reviews
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Excellent tool in the Sales tool belt!
What do you like best about the product?
Gong is a simple, easy to navigate interface that always me and my sales team to review key parts of the call where additional clarity and context are needed.
What do you dislike about the product?
The transcription isn't PERFECT but it isn't bad either - and having worked in voice analytics before, this is definitely one of the better transcription offerings out there.
What problems is the product solving and how is that benefiting you?
Information repository, note taking, objectivity, etc. I love it because everything I need is stored in a convenient location so I never have to stress about forgetting a minor but important detail
Great Sales Tool!
What do you like best about the product?
Incredible tool for ramping or onboarding new reps and training with having a database of calls to review at your own pace. I have used in team settings to review calls and is effective. I also enjoy the word analytics that makes it easy to go back and review a call visually. We use it to make sure we are saying certain phrases on every call to advance the sales process.
What do you dislike about the product?
Not as useful if not deployed with other sales enablement tools, ie a dialer or Outreach like program. Other than that, there isn't much not to like, its always in the background and you can rely on it for notes. There are some issues very occasionally with connecting to the Webex or Hangout but nothing major.
What problems is the product solving and how is that benefiting you?
Most effective note taker so you are able to engage more in the conversation and can review the call at a later date. I also usually use it to send recording of demos to prospects especially if someone isn't able to attend the session. It can also be a great tool to self coach and see/hear what kinds of tendencies, good or bad, that you have during a call. As new reps come on, instead of having to sit on each and every single call they can, they are able to access a library of calls at their fingertips.
Gong Useful for New Sales Engineers
What do you like best about the product?
The ability to search Gong for specific keywords, whether in the title or in the call itself. This is helpful when I want to find calls about a certain topic. This feature has allowed me, as a previously new Sales Engineer, the ability to up-skill in a variety of areas that my company can cover on a call, helping increase my technical acumen.
What do you dislike about the product?
The only thing I dislike is that it is difficult sometimes to find calls where you are a speaker. Searching on a name will usually bring back limited results.
What problems is the product solving and how is that benefiting you?
The problem I am solving is staying up-to-date on demo best practices throughout the company. Gong allows me the ability to listen to calls of my colleagues not just in North America, but throughout the globe.
Recommendations to others considering the product:
My advice is to think about the benefit the team will gain by being able to evaluate calls by themselves or colleagues.
The easiest way to learn more about your customers
What do you like best about the product?
Easy to listen to snippets of calls and learn what customers are talking about.
What do you dislike about the product?
So far no complaints. It does exactly what we need it to.
What problems is the product solving and how is that benefiting you?
Learning more about the customers without having the be on the call.
Enhance your sales calls with Gong
What do you like best about the product?
I have weekly one on ones with my manager and we go through one call each week to discuss the positives and negatives. It has definitely helped with my sales.
What do you dislike about the product?
I honestly dont use it for many of the analytics so im not really sure how they work.
What problems is the product solving and how is that benefiting you?
I have been able to work on my up front contracts with customers along with other sandler sales methodologies.
Neat tool to track and analyze phone calls
What do you like best about the product?
Gong is incredible at turning a voice call into text. From there, Gong will provide analytics on the text. How many filler words did you use? What percent of the time did the client speak? Easy to use and provides great insights.
What do you dislike about the product?
Unfortunately, not all of my calls are successfully captured by Gong. I have also seen instances where a call is recorded, but saved under a different client. Besides that, there is nothing to dislike about Gong!
What problems is the product solving and how is that benefiting you?
I am still fairly novice with my Gong usage, but I appreciate that it can make the sales team stronger. If we notice trends, we can zero in and take advantage of them. For example Gong can help you learn, if a client says, "xxxxx" then they are xx% more likely to close. Using Gong effectively will make our client interactions better for better close rates and better retention rates.
Great tool for sales reps
What do you like best about the product?
- Transcript for post call review, verifying information, and follow up is extremely helpful
- Sending snippets of calls to cross functional partners for input is quick and effective
- Gong breaks out follow up/action items which can be a great time saver/reminder
- Gong is intuitive and easy to use
- Sending snippets of calls to cross functional partners for input is quick and effective
- Gong breaks out follow up/action items which can be a great time saver/reminder
- Gong is intuitive and easy to use
What do you dislike about the product?
- Inability to easily delete calls out of library (i.e. prospect doesn't show up to call and there is a 5 minute video clip of me waiting) that will throw off stats/averages.
- Actually listening to full calls in review rarely happens and is extremely time consuming
- Actually listening to full calls in review rarely happens and is extremely time consuming
What problems is the product solving and how is that benefiting you?
Skill development, feedback/coaching, recording/transcripts, access to calls for onboarding/training new reps
Recommendations to others considering the product:
N/A
One of the biggest coaching advantages any sales team could leverage. A must with remote work
What do you like best about the product?
Deliver EXACT coaching on specific calls
What do you dislike about the product?
Nothing, they are constantly adding new features.
What problems is the product solving and how is that benefiting you?
Coaching, it allows call sharing and coaching down to the minute/second
Would never want to be in sales without Gong!
What do you like best about the product?
User friendly. Very easy to send calls both internally & externally. Very appealing to the eye as well.
What do you dislike about the product?
The transcripts are often hilariously wrong. I understand the challenge here, but there could definitely be some improvements made to that side of the platform.
What problems is the product solving and how is that benefiting you?
Sending recordings to prospects without having to send the entire clip. Having recordings expire helps us build urgency with our prospects.
Powerful tool for every department in our SaaS org
What do you like best about the product?
The calls searching is incredibly powerful, with benefits across the organization. Product gets to hear key features to develop, customer service gets a feel for the goals of the customer. And for me, Sales gets it all. note taking, insights, crm integration, keywords, buyer motivation
What do you dislike about the product?
I wished it allowed integration with other CRMs in it's deal page, or even hubspot contacts.
What problems is the product solving and how is that benefiting you?
Training new AEs is really built around Gong. I can track key features and market trends in the daily emails.
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