Gong
Gong.ioExternal reviews
6,553 reviews
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Life Changing
What do you like best about the product?
I like the ability, that it allows for me to review calls, and asses them with the team so that I can further improve our sales performance.
What do you dislike about the product?
Not as user friendly as other apps, and sometimes it doesn't not record certain calls.
What problems is the product solving and how is that benefiting you?
Tracking sales metrics, seeing how we can modify our pitch and conversations to further improve my teams performance.
Recommendations to others considering the product:
Evaluate your companies needs, make sure you convert your employees the importance of a product like Gong. It is such a revolutionary product and should be a must for all sales and any other customer facing role. It makes a huge difference in the way you learn to transmit your message and it is also a great training tool for anyone incoming into a role. They are able to access real live conversations and understand their role better.
I love gong!
What do you like best about the product?
I use it predominantly to record zoom meetings and then share the recordings with my customers. It is also really helpful for coaching opportunities with my manager or other people on my team. It is one of the primary ways that I trained and onboarded when I was new to the company. I probably don't use all of the available functionality, but so far have had a great experience. I also love how you can integrate directly with salesforce to loop in additional recordings for analysis.
What do you dislike about the product?
It is very sales oriented. I am not on a Sales Team perse, but some of the stuff is not very relevant to me.
What problems is the product solving and how is that benefiting you?
- Recording meetings automatically
- Being able to share those meetings
- Effectively manage action items after meetings
- Being able to share those meetings
- Effectively manage action items after meetings
Recommendations to others considering the product:
None
Game changing tool
What do you like best about the product?
The ability to review calls in detail and share with collaborators
What do you dislike about the product?
It is not simple to add recording to a call that was not pre-scheduled.
What problems is the product solving and how is that benefiting you?
You are able to listen much more closely and not focus on note taking.
Best platform for Sales Training
What do you like best about the product?
Automated statistics and features that add value by delivering key metrics. The product itself is very intuitive for the user and does not require specific training. Call quality is great and the ability to increase speed of the call saves a ton of time for a reviewer. Overall, I don't think there is another platform on the market that can deliver the same results as Gong. I would highly recommend this product for your teams as they look to improve in sales training.
What do you dislike about the product?
Call transcripts can be off a majority of the time which doesn't sound like a huge deal but when you review a large number of calls or want to share a transcript with your team it does become troublesome. Also, there is a small delay in providing real-time data. However, this is understandable for the amount of automatic data generated once it is available for review.
What problems is the product solving and how is that benefiting you?
Improving sales training by using data to determine best practices. As a team, we are able to review calls at a higher rate which intern helps us to improve our craft and help our co-workers. Having information about talk ratio, successful talk points lead to improved talk tracks and ultimately increased sales.
Great Sales Tool!
What do you like best about the product?
Gong.io has a fun and intuitive user interface. With no training, my sales reps had already started to figure out how to use the tool and glean insights from the data. We also love the integration with Salesforce and are leveraging it against our Salesforce data for even deeper insights on behaviors of both our inside and outside sales teams.
What do you dislike about the product?
Reporting engine is not as robust as I would have liked. Additionally, when records are sent into Salesforce, they are all owned by the integration user, and not the actual sales rep who completed the call. If that issue was fixed, it would be a huge improvement for us.
What problems is the product solving and how is that benefiting you?
We want more insights into sales rep activity and behavior. After our organization started using Gong, we have seen improved metrics on sales rep activity, as well as our ability to use those call recordings for coaching and training purposes.
SDR
What do you like best about the product?
I like learning from my peers. It allowed me to listen to the best reps. I have learned so much being able to learn from the best and learning their wording and language in closing and talking about the Outreach product. it is the best way for me to learn by hearing it from the best. I have improved 3x as fast because of this product. You can also learn from your mistakes on your own phone calls so its a two way street that helps you.
What do you dislike about the product?
Nothing. Maybe having a bette way to organize calls. I like being able to learn from the best and being able to search the best reps at Outreach. I wish I was able to orgainize it so you can tell which calls were successful sales and which ones were not successful. Maybe categorizing it into sectors and which businesses have worked and which ones have nore
What problems is the product solving and how is that benefiting you?
I wish there was a better way to organize which calls are successful and which ones are not. I can learn the language from the best reps and it is extremely helpful learning and hearing from the best of the organization. Being able to learn from the best has made me much more reliable and consistant with my language which has led to many many more meetings set up as a sales development rep. It is crazy how quickly I have learned by being able to mimick the best of the best as an SDR
Review!
What do you like best about the product?
software, integration with HS, transcript.
What do you dislike about the product?
nothing for now. we have only been using it a for a couple months.
What problems is the product solving and how is that benefiting you?
training, best practices, transparency, sharing within the team across sales and data/product.
Recommendations to others considering the product:
none
Invaluable tool for Sales Excellence
What do you like best about the product?
Gong is the most valuable tool I have in my sales toolbox to continue skill development. My manager and teammates provide feedback on my calls, and I listen to colleagues' calls to learn from them and share feedback as well. Being able to access written transcripts as well as playback the video is tremendously helpful. The call breakdowns provide a visual snapshot of my ability to active listen, and the articles and helpful insights have helped me focus on which skills to work on most.
What do you dislike about the product?
I honestly can't think of anything I dislike!
What problems is the product solving and how is that benefiting you?
With Gong, I'm becoming a more client-focused salesperson, improving my conversations so I can better understand prospect's needs through better question-asking and active listening.
Easy and neccessary!
What do you like best about the product?
Ease of finding the place in the call. You can get to exactly where you need in seconds.
What do you dislike about the product?
Not much to dislike on Gong other than it occasionally becomes disconnected from my softphone and I have to pair them together again.
What problems is the product solving and how is that benefiting you?
Helped the sales process of all those on my team. I never thought it would be so easy to do so.
Recommendations to others considering the product:
na
Regional Sales Director
What do you like best about the product?
Being able to gain insight and actionable data.
What do you dislike about the product?
That I did not come up with the technology.
What problems is the product solving and how is that benefiting you?
Accuracy in notes.
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