Gong
Gong.ioExternal reviews
6,553 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Unbelievable product for growth
What do you like best about the product?
That I can listen to everyone on my team and how their demo's went. Therefore I can learn from everyone, see what is working and not working. Most importantly learning about prospect objections and figuring out ways to overcome them is the most valuable piece of the tool. It's extremely easy to access and user-friendly.
What do you dislike about the product?
No dislikes at the current moment! Everything has been amazing.
What problems is the product solving and how is that benefiting you?
I'm solving problems such as learning better talk talks from objections, picking up on certain things to say and not say. With gong I have the power to analyze each call I do and listen to it and play it back like a professional athlete would watch game film to understand their opponent better.
Recommendations to others considering the product:
get it asap
Game Changer
What do you like best about the product?
I think the best thing about Gong is how simple it is to use and how accessible it is.
What do you dislike about the product?
I wish that some of the transcripts were better.
What problems is the product solving and how is that benefiting you?
The benefits from Gong have been tremendous as a new employee (especially during COVID). I am able to access training from home and have calls to reference back to when needed. I love that Gong also has data around how to have better calls as well.
Recommendations to others considering the product:
Absolutely worth it with everything being virtual!
Big time saver
What do you like best about the product?
Ability to analyze our executive community calls very quickly to extract valuable insights and provide them with an insights summary within less than 24hrs
What do you dislike about the product?
Not able to join into a Zoom break-out room
What problems is the product solving and how is that benefiting you?
Don't have to hire a separate analyst for now
Good Product to consolidate conversations
What do you like best about the product?
Auto recording feature and Transcripts are amazing
What do you dislike about the product?
Nothing so far. I like the overall experience.
What problems is the product solving and how is that benefiting you?
1. Analyzing customer conversations.
2. Transcripts of calls
2. Transcripts of calls
A no-brainer
What do you like best about the product?
Ability to manage my entire Sales Cycle: touch points, gap areas, themes, etc. inside both email and phone calls
What do you dislike about the product?
It takes awhile to create snippets of Demo call and I'm having to listen to the entire call again to know my cut-off points. Would be nice to have a trigger or button to press during a call to know this is where I want a snippet to be marked.
What problems is the product solving and how is that benefiting you?
Visibility into my cycle. Plain and simple.
Recommendations to others considering the product:
If you don't have a Revenue Intelligence Platform in place right now, you're missing the mark.
Great for many reasons
What do you like best about the product?
I love that Gong categorizes the conversation. This allows me to easily navigate to certain parts of the conversation for information I may need instead of clicking around and trying to find the time we talked about, say, next steps. I also really appreciate the new features added where Gong provides a call summary with take away items.
What do you dislike about the product?
There is not much to dislike about Gong, but if anything, it seems to have a hard time picking up all people on the call when there are more than 4 people on the call. For example, I had a call the other day with 7 people, but at the bottom of the recording, it only listed myself and 2 others. So it was a little hard to track down the spots where others participated.
What problems is the product solving and how is that benefiting you?
Note taking. It is sometimes hard to take notes while on a call. Gong makes it easy to go back and take notes after.
Gong makes coaching and reinforcement way easier
What do you like best about the product?
The ability to quickly jump to different parts of the call.
What do you dislike about the product?
Can;t think of anything I dislike off the top of my head.
What problems is the product solving and how is that benefiting you?
We address the problem of inconsistent visibility into call approach. One major benefit has been quicker progress from reps.
Best Call Coaching tool I've used
What do you like best about the product?
Simple to find and coach calls from my team and leave meaningful feedback. It also makes its simple to reflect back on things being worked on by individual reps and check in on progress. Searching the transcripts and finding things like keywords, filler words etc. is simple and easy to bring up and show data on how that affecting calls.
What do you dislike about the product?
More difficult to save snippets than other tools i've used, but still not terrible. It sometimes seems there is a lengthy lag in between calls happening and when the log in gong and sometimes calls are missing altogether (this could be something on our end.) The experience of listening to calls live isn't as pretty as some of the other tools i've used, especially if there is a screen share involved.
What problems is the product solving and how is that benefiting you?
Helping sales reps navigate our call framework more effectively. It has helped have better coaching sessions about do's and don'ts and have seen some reps make dramatic improvements. Helping reps discover the habits they have in their calls (filler words, how the responde to certain objections, things that are leading to or detracting from call success).
Recommendations to others considering the product:
Every tool is only as good as it's implemented and adopted. This took us a while, bu this was more of an internal issue. Take the implementation and adoption seriously and you'll have great results relatively quickly
Gong is fantastic
What do you like best about the product?
It allows true transparency within sales conversations.
What do you dislike about the product?
Nothing! I like it all! It's a tool that I've used extensively and it has never failed me.
What problems is the product solving and how is that benefiting you?
How to have better sales conversations.
Very helpful tool for any sales team
What do you like best about the product?
The ability to review prior meetings, both my own and my teammates, so I can be up to speed on any existing client/prospect, in minutes.
Additionally, the intelligence that color codes the conversation topics throughout the call after analyzed is very helpful when you specifically want to focus on certain aspects of the call.
Additionally, the intelligence that color codes the conversation topics throughout the call after analyzed is very helpful when you specifically want to focus on certain aspects of the call.
What do you dislike about the product?
Overall very satisfied, and can't think of anything.
What problems is the product solving and how is that benefiting you?
Removing the need for the reliance on accurate note taking across a large organization. Get the full picture, or details you need with ease of access.
Recommendations to others considering the product:
Keep up the good work. Articles you share on what analytics are leading to success are nice as well.
showing 4,301 - 4,310