Gong
Gong.ioExternal reviews
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Gong.IO
What do you like best about the product?
The ability to analyze and distill calls to make them succinct and digestable. I love the ability to speed calls up, slow them down, and send specific snippits. Gong is the most valuable tool in my toolbox, for both coaching and deal velocity.
What do you dislike about the product?
The search functionality remains a work in progress.
What problems is the product solving and how is that benefiting you?
Coaching and call reviews have become much easier to work through. The functionality allows me to improve as a salesperson and help give me minutes back in my day.
Recommendations to others considering the product:
Evaluate the whole company offering, including support, webinars, LinkedIn follows, etc. It is very impressive how invested they are not only in the product, but the entire company.
Great tool for reps
What do you like best about the product?
The first thing to catch my eye is how easy it is to use a tool like Gong. There is nothing that I need to do on my end to make sure that Gong is recording, just jump into my client Zoom meeting and voila! I have my recording. The insights provided by Gong are great, like pointing out next steps, how much time I talked vs. my customer, action items, etc. I don't know how many times I jump back into Gong to find next steps and they already have them blocked off for me. Very helpful tool.
What do you dislike about the product?
Can be a hassle to find the call that I'm looking for.
What problems is the product solving and how is that benefiting you?
I am always working to make sure I follow-up the 70/30 rule (I talk for 30% of the call, while my prospect talks for 70%). Having this insight is a great reminder that I talk too much, and I need to listen more.
Recommendations to others considering the product:
If you or your manager have any sort of coaching that involves listening to recorded calls, I would highly recommend checking out Gong.
Fast, efficient and accurate
What do you like best about the product?
I enjoy the annotation features, reminders and organization that the software provides. Great to see an accurate and searchable voice to text system that is easy to pickup and use without a large amount of formal training. Would be ideal to get some monthly deal in review features such as the beta that is currently being tested.
What do you dislike about the product?
At times voice to text can be repetitive, would be great with more constructive feedback on individual sales process and suggest resources to help with certain situations. Ideally sales and advice centred videos and links to popular articles and key contributors.
What problems is the product solving and how is that benefiting you?
Organization and clarity is the main benefits from gong, would be great to get more constructive feedback from this information and move to a more interactive system. The main benefit I have seen is accuracy in deal details in past conversations, keeps me organized in terms of dates, times and pain points. Saves repeat calls and emails for clarification and ensures that what I said actually happened within a call.
Recommendations to others considering the product:
It is a good system that is quite intuitive and quick to pick up full for useful information and features. Would be a benefit to any sales organization looking to improve their overall organization and accuracy within the sales process. Would be ideal to have been using this program a few years ago. Good to level up your sales and organizational knowledge through listening to others calls and customer interactions.
Gong Review
What do you like best about the product?
Analytics and call breakdowns. There are a lot of ways to disect calls.
What do you dislike about the product?
I don't dislike anything. The software works just fine.
What problems is the product solving and how is that benefiting you?
I am trying to go into calls and see how much time I speak and also focus on what customers are saying. Gong allows me to do this easily.
Gong is amazing for coaching and feedback!
What do you like best about the product?
Automatic recording, and transcribing of calls is incredible. I can't say enough how much this has helped me be thorough on follow-up calls.
What do you dislike about the product?
Not a whole lot - Sometimes it doesn't automatically join my WebEx or Zoom calls. This might be something I'm doing incorrectly however
What problems is the product solving and how is that benefiting you?
Coaching. I'm able to reach out to my team for feedback quickly and easily. And they can read along in my transcript very easily.
The most intelligent sales software I have ever used
What do you like best about the product?
I like that it integrates with my calendar so that Gong is invited to my customer calls automatically. The fact that I can share the call easily with other team members, create snippets, and see analytics like how much I talked vs. how much the customer talked is really insightful.
What do you dislike about the product?
I have noticed that the transcript is not as good in foreign languages, particularly Portuguese.
What problems is the product solving and how is that benefiting you?
Not having to worry about taking notes is great - it allows me to focus on the customer. Being able to analyze how I run calls and then quickly make changes. Sharing best practices or good examples of calls with the broader team allows us to upskill.
The best sales tool for marketers
What do you like best about the product?
I love that I can get customer input but listening to calls and I can see key pain points from gongs AI.
What do you dislike about the product?
I wish gong had an outreach like tool because I would buy it
What problems is the product solving and how is that benefiting you?
Sales coaching, call listening, marketing to listening to customers. We can use direct customer language to write marketing copy
Gong Review
What do you like best about the product?
Gong is very useful for understanding what works well and doesn't work well with certain types of calls.
What do you dislike about the product?
The only thing I have noticed negatively about Gong is how it only tracks certain calls and not all.
What problems is the product solving and how is that benefiting you?
I've been able to figure out the analytics better. Biggest benefits are seeing the percentage used for each type of phrase.
Recommendations to others considering the product:
Highly recommend using it for sales training, figuring out what works and what doesn't.
Love being able to review and collaborate with the team!
What do you like best about the product?
I have enjoyed having Gong as a great way to collaborate with my team members on their calls, learn and also review my own calls to know where I can improve and what's working well. It's a great way to review quick stats on some things we may forget, like how much we are talking compared to our prospects and even how much time we are pausing between questions, little things that make a huge difference!
What do you dislike about the product?
I don't have any issues with Gong as of now!
What problems is the product solving and how is that benefiting you?
I've been able to review my own calls and focus on things I can improve on, listen to my own responses and how I'm doing overall and also listen to my colleagues calls, and learn from some of the conversations they're having and how they're handling certain objections.
Recommendations to others considering the product:
n/a
Amazing tool. Could be better with integrations.
What do you like best about the product?
Transcripts and snippets make the ability to hand off and turn over items seamless. We use this within our organization on a very frequent basis and have ran into no real issues.
What do you dislike about the product?
Sharing is a little cumbersome. It would be great if the product had integrations with common chat applications organizations use.(Slack, Teams, etc.)
What problems is the product solving and how is that benefiting you?
Better visibility between Support Engineering, Sales to post-sales, Development and Product notification on feature requests or bug tickets.
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