Gong
Gong.ioExternal reviews
6,553 reviews
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Grateful
What do you like best about the product?
The word by word feedback is great! It allows insight into each call and great for review.
What do you dislike about the product?
The website layout could be a bit cleaner, seems a little jumbled
What problems is the product solving and how is that benefiting you?
Problems being solved are tracking completed calls. Great benefits are tracking the calls
Recommendations to others considering the product:
Its a greta value add!
Great tool for those lazy at taking notes
What do you like best about the product?
Great a searching for key works and finding actions/next steps
What do you dislike about the product?
Layout can be a bit busy. There are so many features that you sometimes don't know all the possibilites.
What problems is the product solving and how is that benefiting you?
Note taking. This is really helping me with remembering calls and finding what I promised I'd follow up on.
Recommendations to others considering the product:
No recommendations
Gong has been influential in sales training and breaking down conversations with my clients.
What do you like best about the product?
I would say the breakdown it shows when you are talking vs the other individual. You can see the statistics very well on every conversation
What do you dislike about the product?
The time it takes to download a call from our system and sometimes it simply does not download (rare). The curser to fast forward or rewind could be a bit smoother.
What problems is the product solving and how is that benefiting you?
How to use our sales model also called Sandler
Gong has provided me access to a plethora of information including my colleagues calls
What do you like best about the product?
I like the layout, it makes everything very easy to search and find.
What do you dislike about the product?
I have not come across anything frustrating enough to remember!
What problems is the product solving and how is that benefiting you?
I get a real time example of what my calls with clients should look like. My managers have great examples picked out and they are easy for me to find within Gong
Gong really drives insights and allows for better coaching
What do you like best about the product?
The fact that Gong allows you to completely analyze your calls as well as other calls from people in your organization. It allows for complete transparency and drives better conversations as you move through the sales process. Nobody has the ability to transcribe all the details from a phone call within their personal notes. Gong solves for this by keeping a digital record of everything discussed and you can even go back through and tag spots in the call that matter most.
What do you dislike about the product?
Nothing at all. Gong is simple and clean to use. I have experience with other call recorders and Gong especially for sales works very well.
What problems is the product solving and how is that benefiting you?
Better note taking, collaboration, coaching for future interactions, case studies
Recommendations to others considering the product:
Definitely give it a good look! It can really be an improvement to your processes.
Great sales tool
What do you like best about the product?
I love the metrics. They help me to determine when I need to talk less and have given me insight into how to engage our clients better throughout the call.
What do you dislike about the product?
I wish there was a way to ENSURE that the sales person and the client are dialed in separately. It is better now that almost everyone is working remotely but when the sales person is on site, it throws off my call metrics.
What problems is the product solving and how is that benefiting you?
I have been able to tailor my talk tracks specifically to the client type and needs and have more impactful conversations.
Very helpful for reviewing demo calls.
What do you like best about the product?
I like being able to review demo calls. Gong make it clear when each speaker is talking and it's quite easy to jump to the important parts.
What do you dislike about the product?
There's not much to dislike. It has been a good experience.
What problems is the product solving and how is that benefiting you?
I've been able to review my demo calls, as well as review demo calls from others on my team. This has helped me improve by seeing how well others do their demos.
Gong has become a powerful call support tool for my calls
What do you like best about the product?
Screen and audio recording makes it easy to share a call with peers or a client team for reference. The visual call time makes it easy to see the balance of speaking time to know where to better tune participation. We also use peer review surveys to improve quality and conduct team reviews of important calls. I've recently discovered the call snippet where we can highlight parts of the call! I use the transcript from time to time to copy and paste into my notes, but it take a lot of editing.
What do you dislike about the product?
The transcript is useful, but could be better. Most of the translations are OK, but you get some very strange text. I also don't like how it highlights every filler word, repeat, or mistake I made, but that's on me not Gong. I also find the call history a little hard to use. I can search by someone's name, but it might retrieve every call they were invited to.
What problems is the product solving and how is that benefiting you?
1. Call quality reviews so we didn't have to be on the same call. 2. Recording and transcript to share with peers or the client. 3. Identifying call speaker balance.
It's been a big help for call quality reviews, and far easier than trying to use a WebEx recording. It has also saved me a lot of time in follow-up notes by simply sharing the recording and call highlights.
It's been a big help for call quality reviews, and far easier than trying to use a WebEx recording. It has also saved me a lot of time in follow-up notes by simply sharing the recording and call highlights.
Gong has helped our whole organization collaborate, improve our craft and close more deals
What do you like best about the product?
Ability to sort through the call quickly and analyze key phrases or talking points. This helps reps get a better understanding of where they excel but more importantly where there is room for improvement. Gong also filters different sectors of the conversation which makes breaking down the entire call (price, introduction, competitors, etc.) much easier to digest.
The usability and interface makes it easy to connect with Salesforce as well. No nee to spend time looking for specific calls when they are already linked to an account.
The usability and interface makes it easy to connect with Salesforce as well. No nee to spend time looking for specific calls when they are already linked to an account.
What do you dislike about the product?
There are times where the recording will start late or end early, but this is most likely user error. Overall there are no glaring issues with the software.
What problems is the product solving and how is that benefiting you?
Solving the problem of not being able to get better with every call we make. The benefits are listening to top performers, analyzing quality questions and implementing new techniques and strategies on our own calls which ultimately leads to more opportunities being created.
It is also a tremendous opportunity to listen to yourself and generate constructive feedback from managers and peers. Being able to listen to a situation that took place, re-create the conversation and try new tactics, questions or pivot the entire thing is very important for the next call and all calls going forward.
It is also a tremendous opportunity to listen to yourself and generate constructive feedback from managers and peers. Being able to listen to a situation that took place, re-create the conversation and try new tactics, questions or pivot the entire thing is very important for the next call and all calls going forward.
Recommendations to others considering the product:
It is the best available software for training sales reps and driving more deal closes. Vitally important for professional development and collaboration within a sales team.
Invaluable Tool To Support Daily Productivity
What do you like best about the product?
The seamless integration with daily-used productivity tools like Outlook, Teams, Zoom, Webex and more. The Transcript feature significantly reduces time for referencing. Clarify of audio and video recordings. Ability to schedule ahead of time. I like how I can skip to the next speaker when listening to a recording. I like how I can easily share with a colleague in my organization. I like how I can snip parts of the recording and share only the snipped part of the recording. I like how Gong continues to provide industry insight and has positioned itself as a trusted source for data-driven, proven strategies to improve sales outcomes.
What do you dislike about the product?
Voice-to-text is good but could be better. The button to access the call transcript should be more prominent. When starting a Teams meeting, Gong forces itself into the meeting without waiting for approval to Admit. I'd like to make it easier to include Gong into a meeting on adhoc basis as the meeting is being conducted.
What problems is the product solving and how is that benefiting you?
Mentoring support, to reference mentor calls for training and learning. Gong recordings makes it easier to on-board project resources that are joining in the middle of the project. When creating project deliverables, the transcript makes it easy to reference key topics discussed. Gong is particularly useful to review successful sales calls that other Directors have had. I often request the Directors to share the calls that resulted in a signed contract, so I can emulate the approach and tactics.
Recommendations to others considering the product:
I would highly recommend taking the time to familiarize yourself with the tool. It will prove to be your best friend, especially if you are a service provider to global clients. Sometimes with larger online meetings, especially in the pandemic, it is difficult to take notes on all the important topics discussed. If you have familiarity with Gong, it becomes easy to quickly refer back to the call and determine the appropriate next course of action based on a better understanding of the scope of the call.
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