Gong
Gong.ioExternal reviews
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Essential for all AEs
What do you like best about the product?
It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well.
What do you dislike about the product?
It can be difficult sometimes to find specific parts of calls.
What problems is the product solving and how is that benefiting you?
Add value during the sales cycle
Recommendations to others considering the product:
Gong should be included in every customer-facing salesperson or CSM's toolkit!
Great way to become better at Cold Calls and Qualifications
What do you like best about the product?
The analytics is pretty good, as they help me to better understand my mistakes and areas for improvement.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
What do you dislike about the product?
Not many things that I could think of.
Sometimes, maybe the voice quality is a bit lower than expected.
Sometimes, maybe the voice quality is a bit lower than expected.
What problems is the product solving and how is that benefiting you?
I'm trying to use Gong as a tool that will help me to analyze calls - both from my colleagues and from myself. That's the only way to become better at objection handling.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
Incredibly valuable for coaching and strategizing
What do you like best about the product?
I like the ability to pick up key trends and easily tag various people into the call to share insights.
What do you dislike about the product?
For whatever reason the SFDC sync isn't quite working to our fields the way we want it to, but that should be an easy fix in implementation.
What problems is the product solving and how is that benefiting you?
Coaching the team, sharing best practices, gaining insights into what's working vs. not, looking at deals.
Great insights for marketing teams too
What do you like best about the product?
i like the auto transcription, keyword analysis, and just the whole user experience of using it.
What do you dislike about the product?
nothing really to dislike. sales call recording and AI analysis is a must these days this is a great option.
What problems is the product solving and how is that benefiting you?
from a marketing perspective, we get to see what customers are actually saying and feed that back into our content and campaigns.
Transcriptions are a lifesaver
What do you like best about the product?
I love the call transcription. my brain is basically mush by the end of the day and having the transcription to search for keywords from a call is a lifesaver. Love not having to go back and listen to the entire call the try and find one piece of info.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
What do you dislike about the product?
Our "call coaching recorder" sometimes fails to show up on calls. Occasionally, calls get missed. I don't know if there's any way to add call coaching recorder once the meeting has started. Colors of the interface are kind of intense on the call recording view.
Transcription isn't always accurate, but that is to be expected.
Transcription isn't always accurate, but that is to be expected.
What problems is the product solving and how is that benefiting you?
Detailed follow-up and actionable next steps! No more wasting time scrolling back through call recordings..
Recommendations to others considering the product:
Keep improving the action items feature!! love it. Also transcriptions are great, keep improving there.
The best call intelligence tool out there
What do you like best about the product?
Call stats are extremely helpful for me, it tells me the ratio of me talking vs. my prospects which is so helpful, identifies their level of engagement and interactivity on the call and other really helpful insights to constantly improve my calls. I can also tag my manager in specific parts of the call for feedback.
What do you dislike about the product?
Nothing, this is the best of the best. I have used Chorus as well and Gong is my preference.
What problems is the product solving and how is that benefiting you?
Improving my call structure and engagement, being able to review my calls and easily share with colleagues and customers.
Gong Review
What do you like best about the product?
the capability to slow calls down and listen and also jump around
What do you dislike about the product?
the transcript can be off a bit sometimes but thats normal
What problems is the product solving and how is that benefiting you?
able to prepare for call better
SUPER USEFUL
What do you like best about the product?
The ability to transcribe and categorize has been amazing for clients. Being able to pinpoint exactly what we were speaking of has been useful so we can reference things from training videos.
What do you dislike about the product?
Attaching it to zoom is a bit confusing - haven't yet even figured it out.
What problems is the product solving and how is that benefiting you?
We're solving 1. validation problems (he said/she said/you said this, etc.) so we can clarify what was promised during calls. 2. is training - we can send our videos to clients so they can constantly reference them during their future product use.
Very effective tool in strategizing and proving success
What do you like best about the product?
Gong is great for proving success and finding where our reps can improve. I've used it as a way to discuss strategy and nail down exactly what our success metrics are, and then Gong allows us to show where we are on the pathway to success.
What do you dislike about the product?
Some of the metrics that come out-of-the-box are somewhat useless in answering our questions. They help to keep our teams in good habits, but they don't provide much in the way of insight for improvement. Particularly the activity and interaction metrics have many metrics (ie Longest Customer Story, Talk Ratio, etc.) that don't seem to yield any measurable correlation to success.
What problems is the product solving and how is that benefiting you?
We use Gong to see what conversations are being had with our prospects and gain insight into what messages are working with people the most. It allows us to test out hunches, see if what we are doing really is effective, and help us adjust until we can fine-tune our message.
Recommendations to others considering the product:
Make sure to integrate as many tools as possible. The more win data you have connected to Gong, the easier it'll be to compile data for reporting.
Unlocking conversations to the next level
What do you like best about the product?
As a sales rep, Gong's ability to organize the entire conversation with an account, with a further breakdown of specifics in the call to understand important metrics with comparison to top performance reps. I am able to get an entire snapshot of the account to stay on the same page as my AE as the deal comes to fruition as well as leveling my own conversation.
What do you dislike about the product?
I know saying nothing isn't too helpful, but nothing!!! This platform has helped me level up as an SDR and is vital for me as I step into the AE role, to understand exactly what points I have to hit. Excellent for leveling up conversations and understanding the whole picture. Without Gong, I would have to rely on recordings, which is helpful but does not break down a deep analysis of ways to improve based on research.
What problems is the product solving and how is that benefiting you?
Self-coaching. Gong provides the metric for sales reps to analyze their own calls with improvements and comparisons suggested. Their transcription highlighting topics discussed, ability to pinpoint certain parts of the conversation to add notes from yourself or another user, and automatic import from our integration makes it so easy. All of the top sales rep at our organization utilize Gong. It is a tool that can help you stand out from the rest of your peers, by investing in yourself.
Recommendations to others considering the product:
If you want reps to have a breakdown and deep analysis of their calls, Gong is the way to go! Utilizing Gong has enhanced my sales knowledge and breakdown compared to peers with deep insight and research. This is a vital tool for my next step in my career as I can take a hands-off approach and learn on my own time, decreasing rep ramp time.
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