Gong
Gong.ioExternal reviews
6,555 reviews
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Robust Sales Tool - Good for documentation , quick reference, and team training
What do you like best about the product?
I like that I can leave comments in certain parts of the call and tag my team member when I need their input. I also like that I can quickly jump to the parts of the call where we're discussion pricing or they give an objection. When I want to refresh my talk track, I can check and see how more senior reps are handling objections or setting up their calls. I also benefited from the metrics and best practices, in the beginning, to ensure I wasn't speaking too much and reminding me to ask more questions.
What do you dislike about the product?
I don't think the AI transcription tool is that useful. I talk to a global pool of business owners from India, South Africa, Spain, etc, and because of that I can't search for specific words in the call transcript easily or use the text to pull out takeaways.
I also find the way the bot chimes in at the beginning of a call and takes up a whole section of my screen extremely annoying. I wish I could minimize this or that there was just a small highlight at the beginning that showed the call was being recorded not a vocal bot.
I also find the way the bot chimes in at the beginning of a call and takes up a whole section of my screen extremely annoying. I wish I could minimize this or that there was just a small highlight at the beginning that showed the call was being recorded not a vocal bot.
What problems is the product solving and how is that benefiting you?
We piloted it to see where we could improve as salespeople. At first, the metrics were very insightful but over time I've paid less attention to them. For example, customer story, impatience, and so on. Training and quick recaps of past conversations. It's good for revisiting sections of a conversation quickly.
Recommendations to others considering the product:
It's great when you want more visibility into what your remote reps are doing and areas you need to coach them on as well without having to join each call or share Google files.
Better insight = better conversations = more effective conversations = more $$$
What do you like best about the product?
instant AI feedback on every call gives me immediate insight and coaching for my calls - this is HUGE!! I'm pretty sure every sales rep wants feedback. We want to know where and how to improve so that we can make more sales. Before Gong, I had to wait 8 hours for our call system to upload the call, then find the call in our call log, then download the 100mb+ recording, then find a way to send that file to my manager, THEN finally get feedback a few days later when they had time. By that time I hardly remembered the call and what they were coaching me on. With Gong's automatic insights, I get feedback right away! And the extra neat thing is it learns our team's style, sales process etc even more over time so the coaching is always improving.
What do you dislike about the product?
the only thing I dislike (which isn't really anything against gong as it's not part of their offering) is that it doesn't offer real-time feedback while ON the call. I've seen another platform that offered this, but it doesn't integrate with our CRM. So, as for Gong, it's incredible...
What problems is the product solving and how is that benefiting you?
more consistent coaching, faster feedback to sales reps, and also my sales managers LOVE Gong because they can easily sort, filter and search their reps calls very quickly; and even setup filters to email them calls that fit within certain parameters (e.g., calls over 5 minutes that mention the keyword 'contract terms'). we've seen our sales rep satisfaction up, conversations improve, cross collaboration where reps are learning from each other, and more effective management and coaching
Recommendations to others considering the product:
Get it now!
Gong Review - Slack
What do you like best about the product?
I like the fact that Gong let's me listen to the areas I need to improve on. This allows me to continuously hone my skills.
What do you dislike about the product?
I dislike the fact that by default all calls are recorded but I understand this can be disabled.
What problems is the product solving and how is that benefiting you?
The biggest advantage to using Gong is that if I miss details on a call, or need to revisit what was talked about, I can. The benefit is that I don't have to jot down the notes and can pay attention to the customer.
Recommendations to others considering the product:
I highly recommend listening to yourself and others on your team to find ways to improve. It helps better prepare you.
Great Resource for Sales
What do you like best about the product?
Being able to learn from my peers and search an entire library of calls that can benefit my career.
What do you dislike about the product?
Sometimes wasting time trying to find a call that is actually worthwhile.
What problems is the product solving and how is that benefiting you?
If I'm inheriting an account that I haven't talked with before, listening to a Gong call of that account is very helpful.
Great for Sales calls and internal meetings
What do you like best about the product?
I love the ability to tag teammates in a call and share insights from sales meetings/recordings. It also allows me to be more attentive during a call because I know Gong is recording in the background for me to look back for action items and notes.
What do you dislike about the product?
I honestly don't love all of the email notifications from prospecting calls. I typically schedule out my day to make cold calls all at once, which floods my inbox all at once with 50+ cold calls, half of which were never answered and just clutter my gong recordings for the calls I do care to look at.
What problems is the product solving and how is that benefiting you?
We are solving internal communication problems with Gong. Through Gong's tagging ability, we can quickly involve developers and other team members into sales calls, which was not happening before.
An extremely helpful tool
What do you like best about the product?
The thing I like the best about Gong is I can go back and listen to my previous calls with the same client to prepare for future calls with them.
What do you dislike about the product?
I dislike the fact that the "robot" tells the client is being recorded in the beginning of the conversation.
What problems is the product solving and how is that benefiting you?
I can go back and listen to my conversations to learn from my mistakes. This has allowed me to grow a lot in my profession.
Time Saver!
What do you like best about the product?
I can simply share calls with anyone! Super easy to share clips, full calls internally and with customers. I would recommend gong to anyone considering the product. It shows up automatically to all calls and is also integrated with our SF instance so it makes it easy to log calls, without having to do anything.
What do you dislike about the product?
Gong sends reminder emails you can't turn off. I don't like how you can't remove the expiration date(s)
What problems is the product solving and how is that benefiting you?
I can easily go back into a call and listen for specifics if there is anything I missed. I can share feedback directly with my product team.
Recommendations to others considering the product:
Find out what other systems you want to integrate it to. Ask them to remove expiration dates :)
Can't live without it
What do you like best about the product?
The transcripts somehow pick up conversations better than my own ears, especially with background noise or accents or people talking over each other
What do you dislike about the product?
Nothing, maybe the UI is a little busier than it used to be, but it's still great!
What problems is the product solving and how is that benefiting you?
I'm solving taking down notes for every call. The transcripts are so much more reliable and you can search for specific keywords, action items, etc.
Great tool for coaching, Call breakdowns, and record of how the flow of the call went.
What do you like best about the product?
Transcribed scripts of how the call went
What do you dislike about the product?
None that i can think of. I guess i need a character count to move to the next stage of this survey
What problems is the product solving and how is that benefiting you?
Hearing my peers do things differently is always great. Script transcription allows me to find competitors that were discussed
Recommendations to others considering the product:
Great way to coach within an office setting but definitely better Outside of the office setting
One of the easiest tools to use in our tech stack
What do you like best about the product?
Gong's onboarding process was unbelievable. It was all set up for me when I started using it—it was truly a click of a button. I especially like the transcription and searchability for keywords, as well as the robust performance recommendations for my call style.
What do you dislike about the product?
Being in Services, I do feel like it is more of a sales-oriented tool. My calls have tags such as "Closed Lost" and "Closed Won" on them, which don't mean anything to my role, since I work with customers post-sale. This may have to do with how my company set it up, but it would be helpful if there was a more customized experience for each user.
What problems is the product solving and how is that benefiting you?
Automatic call recordings, reviewing past discussions to fill in and review call notes, team collaboration and training, improvement on soft skills.
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