Gong
Gong.ioExternal reviews
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Gong saves me time!
What do you like best about the product?
Gongs ability to put the conversation in text format saves me countless time. I'm able to search for keywords with simple command F. Often times if reps need to refer back to a call for a key part (such as a phone number given by the customer), instead of listening to the call, we can look at the call script.
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
What do you dislike about the product?
Gong cant look at multiple calls at once. I wish it would look at the customer level rather than the call level. ie: we have QA requirements that only need to be done on 1 call with a customer, and our reporting is off b/c we are not looking at all calls with that customer
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
What problems is the product solving and how is that benefiting you?
QA is the biggest problem we can now solve. Prior to gong we had no visibility.
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
Recommendations to others considering the product:
What's your time worth?
Using Gong for call coaching
What do you like best about the product?
I like being able to look back in calls by keywords and remember info from past customer conversations
What do you dislike about the product?
the time it takes calls to load, but that's understandable
What problems is the product solving and how is that benefiting you?
the time i spend talking vs the prospect % time talking
Recommendations to others considering the product:
I would tag notes on the exact part of the call you are referring to it helps you stay organized and keep info at hand. We create folders for each sales team to do weekly reviews and give feedback.
Powerful Tool that Empowers me to Focus on my Customer rather than Taking Notes
What do you like best about the product?
I like that Gong automatically joins my calls and begins recording the moment the meeting starts. I do not need to fumble around with pressing record or getting part of the way into my meeting only to realize I forgot to press record.
What do you dislike about the product?
I need to enter the web interface to cancel the recording of a call instead of being able to click on a link in an email. I wish there was a simple way to cancel the recording of a call without needing to launch the web app. Also Gong did not have SSO enabled. Could be the way our organization implemented the tool.
What problems is the product solving and how is that benefiting you?
Gong allows me to have better conversations with my customers. Instead of focusing on taking notes and capturing everything my customer says, I can instead focus on listening and asking good questions, leading to more thoughtful and better overall conversations. Also, Gong allows me to quickly review calls and see who was speaking during different portions of the call. The ability to quickly review a call for information I missed or want to review again is priceless.
Recommendations to others considering the product:
This is a very powerful tool that will allow people in your organization to have better conversations with customers. It extends the capability of meeting recordings immensely and I'd absolutely recommend any company looking for a robust call recording tool to give Gong a serious look.
We use Zoom as well and the recording capability is light-years ahead.
We use Zoom as well and the recording capability is light-years ahead.
Best Tool for Sales
What do you like best about the product?
Key Words are the best. Makes easy to find information / stalled deals
What do you dislike about the product?
User interface on desktop to clunk would rather have the desktop
What problems is the product solving and how is that benefiting you?
Reps not closing deals and having issues with their sales process.
Recommendations to others considering the product:
n/a
Gong is great
What do you like best about the product?
The capability to view your call and the transcript. The product is easy to use and understand. The audio quality is great and joins your call without you needing to remember to add it.
What do you dislike about the product?
The UI can be somewhat cluttered when searching for different calls within your organization. The searching capabilities can be somewhat confusing
What problems is the product solving and how is that benefiting you?
We use Gong to record our calls and review it afterward. Easy to use, very intuitive and you don't have to remember to add it to any of your customer calls.
Gong will help you listen better
What do you like best about the product?
- Call metrics are a nice way to see where you can improve
- SFDC integration is a great way to track opportunities through conversations
- Sped up playback to help with note taking after the fact for more fluid conversations in the moment
- Timestamped comments for feedback from management
- SFDC integration is a great way to track opportunities through conversations
- Sped up playback to help with note taking after the fact for more fluid conversations in the moment
- Timestamped comments for feedback from management
What do you dislike about the product?
Transcription function is bad, borderline useless if you're speaking industry specific jargon with abbreviations and non-colloquial terminology or speaking to anyone with an accent. This is probably universal to any call recording software platforms, though.
What problems is the product solving and how is that benefiting you?
- Call recording is a blessing for note taking and prep
- Ability to learn from peer calls in hindsight
- Ability to learn from peer calls in hindsight
Recommendations to others considering the product:
This review is for a sales use case, keep that in mind if your goal is for other purposes.
The best tool to learn what your peers are doing in the field
What do you like best about the product?
You can provide feedback and send snippets about your calls to your peers for review. Ramp up time can be reduced because as a new team member you can shadow as many calls as you want.
What do you dislike about the product?
Sometimes the transcripts are not very accurate
What problems is the product solving and how is that benefiting you?
reduce ramp up time
Learn how other peers handle objections
Learn how other peers handle objections
Great insight in an easy to use package.
What do you like best about the product?
I love how easy Gong makes it to share snippets of calls with colleagues and management. This tends to result in really great feedback opportunities and insight into how an empoyee is performing. I'm also a huge fan of the timeline feature that integrates with easy so that it's very simple to see how we're communicating with our customers and what took place when.
What do you dislike about the product?
There isn't much I don't like about Gong but the one thing I'd like to see is a more fleshed out scorecard feature. There isn't a way to hide scorecards from call hosts even for a period of time. It would be a great tool to use for self vs management evaluation if this were possible!
What problems is the product solving and how is that benefiting you?
Gong is helping us with better coaching which ultimately allows us to uplevel our team!
Sales rep using Gong
What do you like best about the product?
I like the quick search feature and the ability to leave and share comments with your team. Immediate feedback.
What do you dislike about the product?
Nothing I can think of at this moment. The product meets all of our expectations.
What problems is the product solving and how is that benefiting you?
Close rate, conversion rate, win rate on opportunities, increasing ASP.
Recommendations to others considering the product:
Use often and you will get great value out of the tool.
Great Tool for Sales
What do you like best about the product?
Great product four our sales team. Helps evaluate our calls and saves the hassle of taking notes
What do you dislike about the product?
Constant logging out of Gsuite and email
What problems is the product solving and how is that benefiting you?
Note taking. Gong recording calls allows me to focus on the the call while its happening
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