Gong
Gong.ioExternal reviews
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Gong Runs Seamlessly and is Smart!
What do you like best about the product?
I love that Gong records and analyzes my calls in the background, so that I can later review them and see areas for improvement. Probably my favorite part about that is the "stats" area where it tracks how engaged I was with the customer, how "patient" I was in responding to the customer, and what the talk ratio was between the customer and I. This is actionable data and allows me to see trends for where I need to tighten things up and where I'm doing well.
I also love that Gong shows up on the call as a "note taker". This comes across as very natural for customers and they often comment that they think it's cool we have an app to take notes and record the convo. This somehow comes across as more of a logical explanation than even recording it on Zoom, as just about anyone can see the value in taking notes.
I also love that Gong shows up on the call as a "note taker". This comes across as very natural for customers and they often comment that they think it's cool we have an app to take notes and record the convo. This somehow comes across as more of a logical explanation than even recording it on Zoom, as just about anyone can see the value in taking notes.
What do you dislike about the product?
Video recording quality is pretty low sometimes- transcription is decent, but still has a ways to come. Also get a whole lot of emails from Gong- I know I can update my subscriptions, but it's just one more to manage, and frankly, the emails I get from them aren't super valuable to start with.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of self coaching and improvement as a Sales rep. It's easier than ever to improve and know where to focus my efforts.
A Product Marketer's Best Friend
What do you like best about the product?
- Ability to understand which part of your sales pitch is resonating most with customers and hear how they talk about which problems they're trying to solve (in their own words)
- Ability to track on key words (like feature names, case studies, competitors, etc.) and get metrics on their usage
- Transcripts are great - especially as something to refer back to after customer calls. Also helps so you can focus on the conversation instead of furiously writing notes
- Ability to track on key words (like feature names, case studies, competitors, etc.) and get metrics on their usage
- Transcripts are great - especially as something to refer back to after customer calls. Also helps so you can focus on the conversation instead of furiously writing notes
What do you dislike about the product?
Would love to have this data integrate into more of our tools for better tracking
What problems is the product solving and how is that benefiting you?
Understanding trends that are happening in the field. As PMM, we can't be on every customer call, but Gong makes it really easy to catch up on what your sales and CX team are hearing so you can spot trends and adjust messaging as needed. Also, very helpful for our sales enablement and training iniatives.
The best call/deal review software out there and it's not even close
What do you like best about the product?
Easy interface, super easy to pick up and get rolling. We switched to a competitor a year or so ago, and immediately our Sales team wanted Gong back. Their Customer Engagement is also unlike anything else you will see out there, can't recommend them enough.
What do you dislike about the product?
The search bar can be a bit tricky but for all I know that could be due to my integration. Truthfully I have next to no complaints or dislikes about this tool.
What problems is the product solving and how is that benefiting you?
The ability to go back and listen to certain calls on days where you are slammed with meetings and other tasks is crucial to making sure all of my bases are covered. In addition, the ability to listen to calls of my superiors and learn from them has been immensely valuable in my SDR role.
The best call review/sales coaching tool I have ever used
What do you like best about the product?
I like how Gong separates the call out by person talking so you can easily skip to the sections of the call you need to listen to again. I also like the comment feature where you can tag people in a comment at a specific time during the call so you can be surgical with your coaching. It's been very helpful to coach my BDR as we target accounts together.
What do you dislike about the product?
The transcribing software could use some work, it is inaccurate and inconsistent.
What problems is the product solving and how is that benefiting you?
Gong gives me the ability as a sales rep to go back to calls I had previously with clients and brush up on their concerns, their goals, and their vocabulary. This helps me be more effective as a rep on my next call, especially when a lot of time can go by in between client touchpoints.
Gong also helps you give tactical coaching, not on a "call level" but on a line by line level of what reps are saying. This helps them target areas of improvement.
Gong also helps you give tactical coaching, not on a "call level" but on a line by line level of what reps are saying. This helps them target areas of improvement.
Super helpful for deal tracking and training
What do you like best about the product?
I love that I can get on calls with clients and not have to take notes because the meeting is automatically recorded and transcribed for me. It's a super easy integration with our email tracking and Salesforce, and I don't even know how it work but it gets the job done. The recordings are also vital for training new hires. It's also extremely easy and intuitive to navigate, which makes me want to actually use it. I use the app as well!
What do you dislike about the product?
The transcription isn't perfect, but that may be because I talk really fast. I also don't use the post-call insights, so I can't speak to the accuracy of those.
What problems is the product solving and how is that benefiting you?
I'm able to stay on top of my opportunities and calls. It's a huge time savings for me and really helps me optimize my efforts.
Recommendations to others considering the product:
Get the app!
Incredible Tool
What do you like best about the product?
Every sales team should have this sort of conversational intelligence. Clean interface, easy navigation, and product features are second to none.
What do you dislike about the product?
Mobile interface can be a bit laggy at times. Hoping this cleans up soon!
What problems is the product solving and how is that benefiting you?
Following the entire sales cycle, not only as a system of record, but when utilized with Outreach, gives the ability to act on the necessary motions with the intelligence of the platform.
Recommendations to others considering the product:
When utilizing with a Sales Engagement Platform like Outreach this creates a power stack for any sales team looking to drive more revenue.
Great tool for learning and coaching with strong UI
What do you like best about the product?
Our reps and managers love the "Deals" board view. It pulls in CRM info and highlights a timeline view of all communication cross-channel with a prospect/customer and how much you're speaking with different stakeholders at a particular company. The stats page is another favorite as it shows key trends across users by team.
What do you dislike about the product?
Would be great if the system could reflect all the different places communication happened like LinkedIn and text for the "Deals" board. Also wish their conference integration worked with unique zoom links instead of having users manually add the Chrome conferencing extension.
What problems is the product solving and how is that benefiting you?
Having a central repository of external facing recordings that's transcribed and made discoverable based on user, CRM, words/trackers, etc. creates a collaborative environment, makes it easier to learn from others, and surface opportunities for coaching.
Revolutionary for an AE!
What do you like best about the product?
As a new rep at a fast-growing organization, Gong has helped me: 1) review calls, 2) learn from my peers (without bugging them), 3) go back and collect additional notes and details from my customers for strong follow-up and customization, 4) review calls from previous opportunities in my accounts to write personalized outbound messages to re-engage, and 5) great coaching tips for strong sales calls
What do you dislike about the product?
Can't think of anything right now... it's great!
What problems is the product solving and how is that benefiting you?
Consistent coaching and attention to detail for opportunities
Recommendations to others considering the product:
Do it! It's revolutionary
Customer Discovery Process Made Easier
What do you like best about the product?
I love the fact that I can continue the customer discovery process asynchronously without interfering with the Sales call. It's easy to provide Sales with a list of questions I want answered from specific potential customers, and then listen to the recording to understand how they react to those questions. The analytics/insight per call is also useful where it's easy to understand what topics have been discussed. So I don't waste time listening to a call that doesn't matter to me. I also love how certain portion of the call can be highlighted and shared with others.
What do you dislike about the product?
There is a feature where we can listen in on an active call without others noticing. This feature lags extremely and isn't as smooth as the recording. Would love to see this evolve in the future. Additionally, continuing on the same chain of thought on the customer discovery process, if there is a feature to ping my team members with questions on an active call that I'm shadowing, that might be helpful.
What problems is the product solving and how is that benefiting you?
I'm solving the customer discovery process - trying to understand what are the pains of a customer, and how we can work on solving those problems. So far, it has been easy to listen to the challenges from the customers directly (or through a recording).
Recommendations to others considering the product:
A great product for Sales coaching and customer discovery. The transcription service works but isn't perfect.
Love/Hate
What do you like best about the product?
As a salesperson, I have a love hate relationship with the tool. I use it frequently to understand the customer nuances, tone and underlying motivations. As a training tool, it offers excruciating detail into your performance on the call and illustrates where you can improve. This level of understanding is a double edged sword as I see clearly where improvements can be made....my managers can as well......
I use it as means to reengage with customers to focus by sending choice snippets and copies to my direct contact and other stakeholders. In effect, it's a selling tool and keeps the solution top of mind, maps the solution to the problem, and uses the clients own word to sell themselves.
As much as I hate hearing my own voice, I've found Gong.io to be one of the most innovative selling tools to hit the market in decades.
I use it as means to reengage with customers to focus by sending choice snippets and copies to my direct contact and other stakeholders. In effect, it's a selling tool and keeps the solution top of mind, maps the solution to the problem, and uses the clients own word to sell themselves.
As much as I hate hearing my own voice, I've found Gong.io to be one of the most innovative selling tools to hit the market in decades.
What do you dislike about the product?
Tooo transparent......good for managers....not so go for the line guys. You can't sweep the bad calls under the rug.
What problems is the product solving and how is that benefiting you?
Note taking, gaining a deeper perspective into client problems, covering all aspects of a complex sales cycle.
I've improved my delivery cadence, talk less, and have implemented a Sandler methodology.
I've improved my delivery cadence, talk less, and have implemented a Sandler methodology.
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