Gong
Gong.ioExternal reviews
6,555 reviews
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Easy to use
What do you like best about the product?
Gong is so easy to use and helped my ramp-up to my new role even faster.
What do you dislike about the product?
The search functionality isn't the most intuitive, I wish finding calls was easier.
What problems is the product solving and how is that benefiting you?
It's very easy to get caught up on missed calls or specific topics that I want to learn more about
It's super easy to use
What do you like best about the product?
The ability to share calls with clients. This makes the decision timeline shorter because now if a key stakeholder cannot join the live call we can send them a copy of the recording.
What do you dislike about the product?
When gong fails to join the call. Also there are times when it joins 15 to 20 minutes late. Doesn't happen too often but when it does it can be a distraction.
What problems is the product solving and how is that benefiting you?
Eliminating the need of having multiple client calls to review the same items. This makes it more efficient for everybody involved.
Great for knowledge sharing + training
What do you like best about the product?
UI is intuitive. Search + Filter are fantastic
What do you dislike about the product?
Natural language processing can sometimes inaccurate
What problems is the product solving and how is that benefiting you?
Knowledge share as a lower-level employee
Recommendations to others considering the product:
Capitalize on all features. Gong's utility comes in its multi-faceted approach, not just video recording.
Gong has been great in allowing me to learn from my own calls and learn calls of others
What do you like best about the product?
Being able to listen back to my calls to pick up details I wasn't able to write down, as well as being able to share calls between colleagues
What do you dislike about the product?
Sometimes the transcript feature isn't 100% right, however it means I can search for keywords to locate a specific section of a call
What problems is the product solving and how is that benefiting you?
Product training and objection handling are two problems, as I can learn from those who excel in such areas
Currently use the tool for our quality team and love it!
What do you like best about the product?
I love the ability to see topics at the bottom and the amount of time my reps speak.
What do you dislike about the product?
I do not like how small the screen is when reviewing screenshares.
What problems is the product solving and how is that benefiting you?
We are using it to quality check our sales reps. We love the ability to filter out each rep and see their title of each call.
Gong has made the collaborating learning process so much more efficient!
What do you like best about the product?
The transcription of each call makes reviewing them a breeze. My team is able to tag each other in calls so we can drill down into the specifics of what went right and what, ultimately, went wrong. The comment section allows us to work together - and remotely - on the same call or account
What do you dislike about the product?
Gong is a little slow to import and transcribe the calls. Sometimes when I search for specific call, I cannot find it. This is frustrating because my team wants to utilize the tool as much as possible, and as quickly as possible.
What problems is the product solving and how is that benefiting you?
Improves communication between different sales phases. The recording feature allows executives to listen to calls, while the transcript allows the sales team to have and reference past calls during next steps.
Unprecedented Value in Data for Training
What do you like best about the product?
Auto sync with calendar and email to record calls automatically. Call stats for talk time. Ability to fastforward or skip to next speaker, saving time on chit chats. Transcripts are gold.
What do you dislike about the product?
Identifying different parts of a conversation by the AI needs a bit more refining. I don't YET find value in this feature.
What problems is the product solving and how is that benefiting you?
The problem being solved is the mere fact that we can identify a problem in sales conversations that needs to be addressed and knowing where and what to tweak to improve our skills rather than throw everything at a wall.
Recommendations to others considering the product:
There's nothing else like Gong in the market.
Great
What do you like best about the product?
Able to listen back to calls to coach and see how much I am speaking compared to the prospect
What do you dislike about the product?
Nothing - think it is very good at what it is meant to do
What problems is the product solving and how is that benefiting you?
None
Great App to use
What do you like best about the product?
The recording and tagging colleagues features
What do you dislike about the product?
I cant think of anything, its great to use
What problems is the product solving and how is that benefiting you?
It helps when interacting with my manager as he's able to see my calls as soon as I tag him
He can then listen and comment where he feels works needs to be done
Great software to use
He can then listen and comment where he feels works needs to be done
Great software to use
Recommendations to others considering the product:
Sign in using SSO
The intelligence behind the software is incredible.
What do you like best about the product?
Gong allows you to get to the right calls quickly.
What do you dislike about the product?
It is not super intuitive. It takes some training and practice. I am still not sure what all is possible.
What problems is the product solving and how is that benefiting you?
Sales calls and coaching.
Recommendations to others considering the product:
If you value coaching inside or outside reps on their conversations Gong is a great option
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