Gong
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Gong - The Perfect Software for Reviewing Your Client Calls
What do you like best about the product?
Being able to review the "game tape" of how a call went. It automatically calculates the percentages of talk ratio of members on the call, categorizes the entire call so you can skip forward to certain parts, etc.
What do you dislike about the product?
Nothing honestly.It is such a good software and they do a really good job of updating every aspect.
What problems is the product solving and how is that benefiting you?
Improving call experience for customers by reviewing structure, also using to review for note-taking purposes, etc.
Recommendations to others considering the product:
Anyone looking to better their organization!
Great tool for learning
What do you like best about the product?
The most helpful thing about Gong is the reality of your conversations when listening to them on replay. Most reps have an idea of what they sound like on the phone but Gong does an excellent job of highlighting the highs and lows of your conversation with a prospect. The way Gong achieves this is by breaking down segments of the conversation into "buckets" of the topic being discussed. This can range from "small talk" to "Pricing" and everything in-between. I find this helpful when reviewing my own calls to see where I may have steered the conversation the wrong way and how to use this feedback improve on future calls.
What do you dislike about the product?
Gong has a transcript feature that allows you to read the text from a call rather than listening to audio. The voice-to-text technology isn't always the most accurate and sometimes words or whole phrases are misspelled or left out.
What problems is the product solving and how is that benefiting you?
The sales team I'm on uses Gong daily to review cold calls and socialize internally both good and bad cold calls. This has helped our outbound BDR organization get better at cold calling by allowing struggling reps to mimic and learn what successful reps are doing on their cold calls. We also have a Gong library that is growing every week and is turning into a great resource with a large sample size for new reps to learn from and old reps to tap back in to.
Great, informative, unbiased feedback
What do you like best about the product?
The best thing about Gong is to be able to dissect and breakdown all parts of a sales call and learn from your successes and mistakes as well as anyone else in your company. Everyone has particular skills and Gong allows you to steal and learn aspects of what makes each individual good.
What do you dislike about the product?
Not too many downsides, in my opinion, their NLP can always improve, but from my experience, it's better than others on the market. I would say more accurate than chorus.ai. Talk time percentages can also be skewed while waiting for someone to join and post-meeting talk.
What problems is the product solving and how is that benefiting you?
I'm constantly improving my process, tonality, filler words, and addressing areas of improvement.
Recommendations to others considering the product:
Do it. Do it... DO IT.
Gong is your secret weapon in optimizing your team
What do you like best about the product?
Gong is my notetaker, meeting summerizer, recording service, deal progression overview and coach all in one place
What do you dislike about the product?
I think the latest updates have solved most issues
What problems is the product solving and how is that benefiting you?
Call analysis and followup
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Recommendations to others considering the product:
This is a great tool for any high volume business that makes a lot of calls. This will let you integrate Gong into your daily workflow to ensure best follow-up practices and will give you tips on how to improve
One of the most user-friendly sales improvement tools on the market
What do you like best about the product?
To be able to go in and see things like points of interest on the call, or questions that were asked is amazing. Let's face it most people who record their own calls don't listen to them. With Gong, it makes it fast and efficient to find points in the conversation that you thought you did well on or did not do well on in order to improve.
What do you dislike about the product?
There isn't much to dislike about Gong, it's a powerful tool in terms of pushing yourself to find ways to better your craft.
What problems is the product solving and how is that benefiting you?
I'm finding ways to re-use parts of a discussion where I got great feedback from a prospect or customer. Or vice-versa. Using it as a way to see where in the conversation I messed up or could have said or done something different to get a better result.
Recommendations to others considering the product:
At the very least go through and do an evaluation, it is a very powerful tool for new sales reps from any level, either new to a company or sales in general
My favorite sales enablement tool
What do you like best about the product?
Gong has become my most valued sales enablement tool. Here's why....1) Ability to get feedback from leadership and colleagues and improve my sales skills 2) Ability to relisten to the last call before next call, helps me stay on top of the conversation details 3) Helps me focus on the conversation because I'm not preoccupied with taking notes.
What do you dislike about the product?
Transcript tool is still not entirely accurate. But I understand that's a complex problem to solve for.
What problems is the product solving and how is that benefiting you?
The problem I'm solving is getting detailed notes and being able to go back to previous calls ahead of next steps to bring all the details back to my mind and thus have a more tailored conversation with my prospects.
Perfect software for improving your sales calls!
What do you like best about the product?
- Ability to request feedback from your peers and manager, as well as yourself
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Aesthetics of the platform is pleasing
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Aesthetics of the platform is pleasing
What do you dislike about the product?
While easy to use for the most part, sometimes accessing calls from Gong directly is difficult. It could be user error, but I do still think it should be a bit more user friendly in that aspect.The transcribing can be quite off at times.
What problems is the product solving and how is that benefiting you?
- Ability to request feedback from your peers and manager, as well as yourself
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Being able to gain self awareness of my approach to sales conversation
- Being able to create a customized score card for the team I am on is great.
- Ability to receive notifications of recent calls and request feedback of or access the call from the email
- Ease of use for the most part
- Being able to gain self awareness of my approach to sales conversation
- Being able to create a customized score card for the team I am on is great.
Recommendations to others considering the product:
This is a great software to help yourself (as a sales person) or your salespeople become self aware of their sales calls and improve tremendously. I have seen my co-workers improve because we now have access to a software that holds us accountable to those improvements, allows us to go back and look at feedback we have received, so we can keep track of it, and to use it as a learning tool for new people that join our team! I highly recommend using Gong!
No other call coaching tool like it!
What do you like best about the product?
Gong is the ultimate call coaching tool for sales. The interface, dashboard, features on call playback, etc help me to effectively scale-coach my team. Gong continuously evolves its product to drive intelligence on call trends and be useful to managers. Also from a rep perspective, best way to take notes and have dialogue with their leaders on their calls.
What do you dislike about the product?
I believe this may have to do with our internal restrictions but we now have to manually add the Gong assistant to record calls which has missed a number of calls unfortunately.
What problems is the product solving and how is that benefiting you?
Scaling call coaching centered around specific topics.
Very helpful sales tool
What do you like best about the product?
Ability to listen back to calls so you do not need to take as detailed notes, ability to find out background information from previous conversations, and being able to listen to other reps on the team to see how they approach different scenarios. Being able to go back immediately after the call to clear up any confusion is a great feature to have in such a fast paced environment. Also, with the ability to record and send calls to clients, if there is any he said/she said in regards to the sales rep not disclosing anything in the contract, helps save a lot of sales and frustration in the long run.
What do you dislike about the product?
The recording robot sometimes chimes in mid sentence letting everyone know the call is being record (if that feature is enabled). Also, the speech to text function doesn't always capture the true conversation which then requires you to go through and listen to that segment of the call. The integration with Salesforce is not always accurate on how Gong is tracking ongoing activity on the opportunity in Salesforce.
What problems is the product solving and how is that benefiting you?
Learning from past conversations and growing as a sales rep. I realized that after listening to my calls, I have become more patient in giving my responses to the client. Being able to get statistics on your calls, I.e, patience, talk ratio, etc has made me a more effective speaker not only in the office but in my personal life as well.
Recommendations to others considering the product:
Highly recommend for any sales training and continued training throughout your career. This tool has served invaluable during the on boarding process, especially during the COVID-19 era. This tool allows reps to stay connected and learn while remaining remote.
Game Tape
What do you like best about the product?
This platform allows you to listen to conversations, the same way an athlete would watch their game film, to highlight successes, learn from failures, and highlight opportunities to improve.
What do you dislike about the product?
There is some manual labor involved but it is worth the investment for the potential benefits that come from the coaching.
What problems is the product solving and how is that benefiting you?
We are finding ways to improve conversations that sales people aren't aware that they need improvement on.
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