Gong
Gong.ioExternal reviews
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Perfect Insight to help in training employees
What do you like best about the product?
How I can dive into a call and really get a feel of how an employee can better him or her self.
What do you dislike about the product?
I wish the navigation was a little clearer.
What problems is the product solving and how is that benefiting you?
As a Team lead I am able to solve a lot of problems by getting clear insights on how conversations are going between reps and customers and can help train them better.
Easy to use
What do you like best about the product?
Incredibly simple to track keywords throughout the script
What do you dislike about the product?
Definitely easy to schedule, easy integration, no issues
What problems is the product solving and how is that benefiting you?
Listening to other calls to identify the best strategies for sales tactics.
Very useful system with good metrics
What do you like best about the product?
The analysis of the phone call gives good insight into how the call was structured and allows navigating to particular points in a call very easy.
What do you dislike about the product?
The voice to text function for the transcript can be inaccurate so I rely on the recording.
What problems is the product solving and how is that benefiting you?
I'm able to easily rehash a sales conversation and remind myself of what was discussed, offered, etc.
Gong From AE Perspective
What do you like best about the product?
I like the call recording and transcript feature of Gong. Allows me to self coach and keep track of next steps I may have missed on calls.
What do you dislike about the product?
I dont like that every person has to have an account that I share content from Gong with.
What problems is the product solving and how is that benefiting you?
I am solving holes that our CRM has in tracking deals, conversations and overall relationships with customers.
Everything is great but the search
What do you like best about the product?
being able to listen/see old calls, with the text analyzed so I can find specific parts of the conversation is so valuable
What do you dislike about the product?
I hate that finding the call in question is so cumbersome. I search by name, Gong tells me there is no matching calls... I then, painfully, go to the specific date looking at all my calls and sure enough there it is with the exact name I tried to search for but some how couldn't find it.
What problems is the product solving and how is that benefiting you?
Just better recollection of the conversation, better than my notes are for certain calls. I can go back make quick references and I know exactly what we had previously chatted about
Recommendations to others considering the product:
make the search filter easier to use and actually find the people I'm looking for
Great product to capture missed notes, reflect on performance, and share learnings
What do you like best about the product?
What I like best about the product are the ability to go back to review performance of myself as well as other team members. I also like the ability to comment on sections of the recorded calls because they allow us to communicate more efficiently and more targeted. Finally, I really like the auto-generated performance section. This includes the percentage of talk time for all the members within the calls. Patience is also an interesting metric for me to track for myself. I also like the feature to look into "to do" lists
What do you dislike about the product?
The natural language processing of the calls isn't perfect, so I would love for that to be better. However, that may be hard given volume of speakers, accent, and many other factors. I would love for that to be improved for different accents. The auto-sectioning of calls also doesn't work that perfectly yet, so I tend to ignore those labels. For example, sometimes the calls would be labelled pricing discussion when in fact it is still the same topic of the call. The part that is useful is around sectioning for small talks.
What problems is the product solving and how is that benefiting you?
I use Gong for several reasons, including review performance, and capture of notes from the meetings that I would otherwise have missed, and also share learnings with other team members within the organizations. I have definitely gone back to review my own calls and see areas of imrovement for myself to see what I can be working on. This has been a great source of
Recommendations to others considering the product:
Spend time reviewing your own performance
Great Tool
What do you like best about the product?
With my busy schedule, sometimes I am unable to hop on a call. Having gong allows me to listen at a later time. Not only is it great to review the calls I have set up, but also learn from other calls from members on my team.
What do you dislike about the product?
I have not found any flaws in the product thus far.
What problems is the product solving and how is that benefiting you?
Opportunity to learn and grow from team members that I do not work with directly. Able to access their calls, learn from them, and use it in my calls.
Recommendations to others considering the product:
Use it as much as you can, it is a great resource!
Helpful software for creating more focused, attentative salespeople
What do you like best about the product?
Having the host-speaker breakdown and recording is very helpful and allows me to focus on my calls, the guest, and the moment, not on taking precise, detailed notes. After the call, being given a breakdown of my call behavior (talk ratio, patience, etc) allows me to gauge my own success on the call and how that is reflected across other calls. Rather than being stuck thinking, oh no, what did they say?, I can go back to the exact moment and hear it for myself.
What do you dislike about the product?
The transcription accuracy, while offering its own form of comedic relief, can be very inaccurate. Unfortunately, the nature of language is that many words can sound like others, but this often results in a more humorous vs accurate transcription. Having a more accurate transcription or ability to make the software reconsider what was heard would be helpful. However, having an idea of what was going on at that point allows you to easily find where in the call that point was made, allowing you to go and hear it again. I also find that the navigation could be a little bit more straight forward when searching a client - ie. a more overview-like client/account page that is organized more clearly and intuitively. It would be great to
What problems is the product solving and how is that benefiting you?
I am able to go back to the exact moment and hear exactly what my client said, not what I thought I heard or interpreted. Before, I would either have to set up some other recording method, which wasn't overly helpful as a non-broken-down video, versus the speaker, screen, moments breakdown that Gong provides. Also, Gong made me realize that I need to improve on my patience before responding, something that will improve not just my sales calls.
Recommendations to others considering the product:
If you are looking for a tool to help your salespeople stay organized, diligent, and on top of their action-items, Gong is a great go-to.
Super easy & useful tool for any customer facing role
What do you like best about the product?
It's super easy to go back and listen to sales calls
What do you dislike about the product?
Not much; pretty straight forward honestly. I don't use a ton of the bells and whistles but for my role, it's really helpful
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to run calls naturally, since you don't have to worry about taking notes. Instead you can just focus on the conversation, and circle back later to pick up on little details in the recording
Amazing tool for a number of reasons
What do you like best about the product?
One of my favorite features is the call transcripts.
What do you dislike about the product?
The topics aren't always super accurate, but they work well enough.
What problems is the product solving and how is that benefiting you?
I often have back-to-back client calls all day long, and I'm not the best at taking notes during a call so it's easy to forget exactly what was said or what my action items are. This helps me go back and easily find the moments that I need in order to refresh my memory.
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