Gong
Gong.ioExternal reviews
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Director of Operations
What do you like best about the product?
Tracking the calls that are most important to the team and creating a library of calls from our customers has allowed us to quickly get new Team Mates up to speed. It's an integral part of our onboarding for every member of our team.
What do you dislike about the product?
I'm not a huge fan of the HubSpot integration. I wish we would see more information back in HubSpot and be able to click into calls and build reports around Sales activity. We live within our CRM and when my team has to switch applications to get the information it's just another bottleneck for them to overcome.
What problems is the product solving and how is that benefiting you?
Department alignment between Sales, Customer Success, and Engineering. It also allows us to share key points of interest back to our Marketing and Engineering teams. We are extremely product-oriented so every piece of feedback is important. Gong allows us the ability to disseminate information effortlessly; so we can always be improving.
Recommendations to others considering the product:
As a SaaS Startup, I would definitely recommend you to use Gong.io across your organization and not just in Sales! It's so important for everyone to have access to your historical data and a key part of that is customer and pipeline feedback.
The Most Helpful Call Recording/Coaching Tool I Have Used
What do you like best about the product?
We have used a handful of different call recording/coaching tools over the years. I personally have used it both in supervisory and subordinate roles. It works the way it is supposed to, and it is easy for all team members to use, which makes it invaluable to our team.
What do you dislike about the product?
The only thing I dislike is not being able to customize the name of the recorder when it is in your meeting, something we used to be able to do years ago when we first had Gong.
What problems is the product solving and how is that benefiting you?
Ability to identify filler words, objections etc. Easily jumping to the important parts of a very long call because they are clearly marked saves a ton of time. Very effective for team call coaching as well.
So Helpful!
What do you like best about the product?
I love the ability to share calls and leave detailed feedback. It has been so helpful for me and my team. We are able to share calls with each other to seek areas in which we can improve our skills and performance.
What do you dislike about the product?
I honestly haven't found anything that I really dislike.
What problems is the product solving and how is that benefiting you?
Training within our business. Helping our sales team improve.
Great way to perfect delivery and make follow up easy
What do you like best about the product?
After taking over accounts where other managers had calls with clients, it has been awesome to get a great idea of where to start with existing clients. I have also loved how it makes coaching easy with specific examples of what I'm doing well and where I can improve. Also, the ability to send video clips to the client to review allows them to focus on the call which improves the engagement and call outcomes.
What do you dislike about the product?
It took me a bit to understand what to do to add Gong to a call if it wasn't showing up in a call, which led to some missed recordings early on, but once I learned how to do that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Helping clients with a highly technical product has been much easier with this product. It shortens call review times, and will be key in onboarding new employees as the company grows.
Recommendations to others considering the product:
Utilize the search bar function to find calls, clients, other users that were on a call, etc. Also be sure to use the increase speed when reviewing calls and jump to specific topics that are highlighted by Gong.
I love Gong.
What do you like best about the product?
The ability to send calls to clients so that I do not have to re-demo. I love the ability to train new associates based on calls that have happened. We can identify "best in class" demonstrations to share. It helps with talk track improvement, the ability to see team level stats and have competitions based on the results.
What do you dislike about the product?
Sometimes Gong doesn't join my calls and I have to manually add it. Sometimes it joins internal calls when it shouldn't and we have a hard time "expelling" the recorder. Early in the process the recorder would join and unjoin repeatedly with tones that were extremely annoying.
What problems is the product solving and how is that benefiting you?
Time saving, take-away follow up is easier, clients can review calls after they happen as opposed to getting 3 or 4 demos, multiple client team members can review, great for training new associates, learning opportunities for other associates
Recommendations to others considering the product:
Buy it. Implement it. Use it. It's brilliant.
Gong is Great!
What do you like best about the product?
Gong is simple to use and captures great details that helps us improve our sales process and keep track of opportunities. We have used it for training and sales support as well. Clients love the fact we can send the meeting video and recording to them following a call.
What do you dislike about the product?
In general, the system is easy to use and not much to dislike. Maybe they could allow for other staff that does not have paid user licenses help manage the system by being a tech admin. It doesn't make sense that a revenue ops person needs to have a full license when they likely won't ever need to record their own calls. Having a separate admin-only seat would help.
What problems is the product solving and how is that benefiting you?
Improving sales results and close rates by being on top of opportunities.
Necessity for customer facing meetings
What do you like best about the product?
Gong records all calls automatically and outlines key points that you can define. It helps tremendously with recapping calls and tracking action items and specific topics during your call. As someone on back to back customer facing meetings most of the time it is essential in recapping and tracking actions items in an easy to read and searchable UI.
What do you dislike about the product?
No complaints so far! Maybe a feature to send action items post meeting in an email format.
What problems is the product solving and how is that benefiting you?
Meeting and customer management.
Recommendations to others considering the product:
Buy it
Helpful when reviewing the details of past sales calls.
What do you like best about the product?
The ability to see a transcript following the call, enables for a smooth review and providing next steps.
What do you dislike about the product?
The chime when entering the room can often come in 5-10 minutes after the meeting has begun.
What problems is the product solving and how is that benefiting you?
Becoming an overall better presenter. Learning from previous calls of mine and my team members.
Very easy to use and extremely needed for any sales organization.
What do you like best about the product?
The Transcript feature. It allows for quick reference.
What do you dislike about the product?
The time it takes for a video to load. Sometimes I want to listen asap.
What problems is the product solving and how is that benefiting you?
Understanding prospects and customers better.
Value Prop
What do you like best about the product?
Ability to understand a sales team's grasp of the value of the solution we are positioning. Can quickly identify new approaches are put into place by the team.
What do you dislike about the product?
Sometimes transcriptions are clear -- don't really need to take notes during a call but it isn't always transcribed correctly. Would be nice to be able to update transcriptions to correct them
What problems is the product solving and how is that benefiting you?
Consistent messaging follow up, training, sales process stage activity
Recommendations to others considering the product:
Use of keywords for messaging is valuable
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