Gong
Gong.ioReviews from AWS customer
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Gong is a timesaver
What do you like best about the product?
Gong is very easy to use and has a lot of useful features. I particular love their AI features, which allow me to quickly find specific information from client conversations I and other team members have had in the past. I use it very often to get the context of a client.
What do you dislike about the product?
I think it can sometimes it can be a hard interface to navigate. The automated action items are sometimes not completely accurate.
What problems is the product solving and how is that benefiting you?
It allows me to understand the goals of a client and were certain action items are at. I like that it connects to my email. I especially like that I can ask it a question and it scans all calls associated with the client, so I can easily take a look at the specific call that goes over that topic.
Review of Gong
What do you like best about the product?
The ability to search keywords has been crucial for onboarding in my role to find talk tracks around specific product components without reviewing an entire call.
What do you dislike about the product?
Sometimes the transcripts are not accurate so it's hard to find sections of calls where a specific component is discussed
What problems is the product solving and how is that benefiting you?
Automatic call recording and having a repository of previous client calls
Amazing Experience
What do you like best about the product?
Call Transcript and Call Recording. Real time update for the feedback.
What do you dislike about the product?
Ease of Use and Ease of Implementations and Number of features
What problems is the product solving and how is that benefiting you?
Generating revenue and Listing calls improvise the quality of the calls
Ease of use and useful insights
What do you like best about the product?
The insights and summaries Gong produces for my accounts and calls save so much time for me and my team and help us stay aligned. I like the ability to search for specific questions and such in the calls so I don't have to rewatch the entire thing to pull specific information. My team uses Gong every day and it integrates well with some of our other tools.
What do you dislike about the product?
No real downsides! I look forward to seeing how their AI improves over time but it's decent now.
What problems is the product solving and how is that benefiting you?
Gong helps us keep a record of our conversations with customers in order to draw insights and stay aligned with our account teams.
Seamless to Use, with Room for Recording Improvements
What do you like best about the product?
I have been using Gong for two years, primarily to evaluate past conversations. I found it to be really easy to use, straightforward, and quite simple from the start. Gong solves many problems for me by allowing me to check back on discussions or past operations in my pipeline. This capability enables me to re-engage with them, identify areas that fall short, and understand what is happening in a timely manner. The recording feature of Gong is particularly useful, as it helps maintain a comprehensive record of conversations. Moreover, I really appreciate how easy everything is to use on Gong; it's very straightforward. My colleagues enjoy it too, and I see how beneficial it is to have everything on one single platform. This comprehensive and user-friendly approach is a major reason why I like Gong.
What do you dislike about the product?
I find it challenging that Gong sometimes doesn't record everything, which makes it hard to keep track of all necessary information.
What problems is the product solving and how is that benefiting you?
I use Gong to review past conversations, reengage with opportunities in my pipeline efficiently, and track where they fall short, ensuring timely understanding of ongoing matters.
I woudn't want to do my job without Gong
What do you like best about the product?
The transcript, the ai generating a sample follow up email, and the search ability to find literally anything across the companies calls. I can be so present on my calls because I have confidence that gong will take notes and help me follow up effectively
What do you dislike about the product?
Maybe the team dashboard is kind of hidden and not the prettiest UI design
What problems is the product solving and how is that benefiting you?
Project management, enablement, and customer use cases
Gong is amazing technology powered by an even better team
What do you like best about the product?
I can't imagine running our business without Gong. We use it every day and their level of intelligence is something that no competitors have matched to date.
It is so easy to use and easy to implement.
It is so easy to use and easy to implement.
What do you dislike about the product?
I don't have any real complaints about Gong as I think they're excellent. I wish Gong could help me recommend next best actions based on the contents of the call.
What problems is the product solving and how is that benefiting you?
Gong helps us maintain call notes and summaries from every sales and customer call that we have, all in one place.
Best conferencing tool out there
What do you like best about the product?
Gong helps summarize and track your meetings
What do you dislike about the product?
I can't think of any downside to using Gong
What problems is the product solving and how is that benefiting you?
Saves time on taking notes and reviewing action items.
Great tool for sales teams
What do you like best about the product?
Ability to record calls to go back and reference conversations is very helpful
Helps with sales training / for manager feedback on calls
Forecast tool pulls in data from calls to accurately determine health of deals and any gaps
Can generate follow up emails quickly
AI feature to summarize calls is helpful
Helps with sales training / for manager feedback on calls
Forecast tool pulls in data from calls to accurately determine health of deals and any gaps
Can generate follow up emails quickly
AI feature to summarize calls is helpful
What do you dislike about the product?
Forecast tool can be confusing and there's a bit of a learning curve to get started
What problems is the product solving and how is that benefiting you?
Recording all of our calls gives us the ability to go back and reference discussions for future outreach
Game-Changer for Sales Teams
What do you like best about the product?
Gong is an incredibly powerful tool for sales teams, providing invaluable insights, call analytics, and actionable data that drive performance. The transcription accuracy is impressive, and the ability to track deal progress and coaching opportunities makes it an essential platform for any revenue team. The UI is intuitive, the integrations are seamless, and the data-driven approach genuinely helps improve sales outcomes.
What do you dislike about the product?
The AI functionality leaves a biy to be desired. While Gong provides great insights, its AI-generated recommendations and call summaries often miss context or misinterpret key details. If the AI were more reliable, the platform would be nearly perfect.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of visibility and insight into sales conversations, ensuring that teams can track, analyze, and optimize their interactions with prospects and customers.
Better Deal Visibility: Gong eliminates the guesswork by showing me exactly where deals stand, highlighting risks, and helping me prioritize follow-ups.
Coaching & Performance Improvement: The call recordings and analytics allow for data-driven coaching, helping me refine messaging, objection handling, and overall sales effectiveness.
Accurate Note-Taking & Transcriptions: I no longer have to manually take notes or rely on memory—Gong captures everything so I can stay engaged in conversations.
Better Deal Visibility: Gong eliminates the guesswork by showing me exactly where deals stand, highlighting risks, and helping me prioritize follow-ups.
Coaching & Performance Improvement: The call recordings and analytics allow for data-driven coaching, helping me refine messaging, objection handling, and overall sales effectiveness.
Accurate Note-Taking & Transcriptions: I no longer have to manually take notes or rely on memory—Gong captures everything so I can stay engaged in conversations.
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