Gong
Gong.ioExternal reviews
6,558 reviews
from
and
External reviews are not included in the AWS star rating for the product.
You want to imporve? Use Gong!
What do you like best about the product?
Gong is an incredible tool to go back to your meetings and review your mistakes and refresh on things that have been discussed. I use Gong mostly to review my conversations with clients and to prepare for upcoming meetings. With great features as listening only to what the client said I can listen to calls to less than half of the actual time of a call. In addition, you can easily skip to the next speaker in a recording to listen to fast forward. Lastly, Gong is analyzing your call to give you a better overview of what topic has been talked about at which time of the conversation.
What do you dislike about the product?
I think there is nothing really that prevents me from getting the best out of a tool like Gong. Not that it is perfect but there is nothing that really disturbs my workflow with the tool every time.
What problems is the product solving and how is that benefiting you?
With Gong I improved my conversation skills. I realized often times that I interrupted the other party which led me to mute myself now oftentimes to let the other people finish and talk then. I use Gong also to help my colleagues and give them advice on how to improve in their conversations.
I don't have to take notes anymore!
What do you like best about the product?
The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me.
What do you dislike about the product?
Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording.
What problems is the product solving and how is that benefiting you?
having to take notes during sales calls is tough but "part of the process"... no longer!
Great program for training and understanding your Customers needs
What do you like best about the product?
My favorite part of Gong is how searchable calls are. If I'm looking for a call with a certain company or on a certain topic it is super easy to find a call that includes and then jump to that section of the call.
What do you dislike about the product?
I don't really have anything negative to say about the Gong. The only thing I can probably say is there are a lot of amazing features that I don't think a lot of their customers are taking advantage of.
What problems is the product solving and how is that benefiting you?
Learning more about our customers and the problems they are trying to solve. It helps me know a little bit more about how the customer is using the product and if they would be a good advocate.
Recommendations to others considering the product:
Looking into others that are using Gong to learn tips!
Recording is Great!
What do you like best about the product?
I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights.
What do you dislike about the product?
No complaints here! No issues with Gong whatsoever.
What problems is the product solving and how is that benefiting you?
Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.
a brilliant for the whole group to listen for details on key calls
What do you like best about the product?
Being able to jump between the key words on call is amazing. I can target the specific things I want to listen to.
What do you dislike about the product?
While not an easy problem to solve, if you have a free flowing conversation, the software can struggle with keeping on track of the keywords. This is not a huge issue, but it is something I dislike :)
What problems is the product solving and how is that benefiting you?
It is brilliant for anyone in the organization to be able to listen to calls - as sometimes I wanted to listen to a sales call, but can pick up on other details, relevant for another project.
Best feedback of my career
What do you like best about the product?
Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well!
What do you dislike about the product?
I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback.
What problems is the product solving and how is that benefiting you?
I'm growing my skills and actually seeing improvement. I'm able to send successful, or unsuccessful, calls to managers and peers for feedback and group-learning.
Great for be 100% focus on the meeting
What do you like best about the product?
Help you to bet 100% focus on the meeting
What do you dislike about the product?
Is not very good in Spanish transcripts.
What problems is the product solving and how is that benefiting you?
Now I can review my calls and remember things easily.
Recommendations to others considering the product:
definitely try it. is going to change the way you focus on a meeting.
Great Analytics Tool
What do you like best about the product?
being able to quickly review old conversations, and clarify what customers are saying in meetings
What do you dislike about the product?
sometimes the transcript of text is a little inaccurate
What problems is the product solving and how is that benefiting you?
new sales rep ramp up time has decreased. It also allows for multiple perspectives and opinions when reviewing calls/deals. Great help with forecasting.
Recommendations to others considering the product:
give it a try!
9/10
What do you like best about the product?
Very easy to use. Provides great insight.
What do you dislike about the product?
Sometimes calls do not record which can be frustrating
What problems is the product solving and how is that benefiting you?
Gong allows me as a Salesperson to active listen the entire call as I know gong is transcribing the call for me.
Recommendations to others considering the product:
N/a
it make a lot easier to see out mistakes
What do you like best about the product?
the section which shows what we have talked about, and how much client and agent talked
What do you dislike about the product?
some times it is hard to find a specific recording
What problems is the product solving and how is that benefiting you?
by gong, trained my self when and what to say at right time, and give customers a chance speak more
Recommendations to others considering the product:
It is user friendly, coach your Agents in a better way.
showing 4,511 - 4,520