Gong
Gong.ioExternal reviews
6,558 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Game Changing Product for Sales Teams
What do you like best about the product?
Listening back to your calls as a sales person might is a painful but completely necessary experience to improve your game. I used to have to record myself on my iPhone without having the context of what the customer was saying on the other end, just so I can critique my cadence, question asking and monologues. Gong makes all that extremely easy by categorizing your calls by questions asked, topics, and gives some really helpful insight on how much talking you're doing and what you're saying. I also get to listen to some of my colleagues who are great at what they do, and learn from the positioning.
Love the product and it's a must have for a sales person.
Love the product and it's a must have for a sales person.
What do you dislike about the product?
Sometimes that platform is a bit tricky to navigate. I have a hard time finding feature sets I'm looking for and wish it was a bit more intuitive. But like any other software product it just takes some time getting used to.
What problems is the product solving and how is that benefiting you?
I'm able to listen back to my calls for any notes I may have missed during the initial conversations. Gong recordings have also been critical for rectifying miscommunication issues for customers. If a customer has mentioned we've promised a particular piece of functionality, I am able to easily validate that claim with a recording and ensure that we are doing right by our clients.
#1 tool for Call recording/analysis
What do you like best about the product?
Gong provides crystal clear sales call recording and analysis, and even offers suggestions based on AI analysis of best practices.
If you want accurate insight into improvements on calls, or just an easy way to keep track of your recent meetings look no further, there's no competition between Gong and other tools.
Not to mention that but the Gong team are the very best in the business.
If you want accurate insight into improvements on calls, or just an easy way to keep track of your recent meetings look no further, there's no competition between Gong and other tools.
Not to mention that but the Gong team are the very best in the business.
What do you dislike about the product?
I don't dislike much about Gong, the mobile app makes me re-login each time I open it, but that's about it.
What problems is the product solving and how is that benefiting you?
Gong is beneficial in that I can see every call I've made in one place, and I can easily come back and review, get AI recommendations on best practices, even gain insight into the overall engagement level of all my opportunities.
It is unparalleled in the cleanliness of it's UI, the depth of it's functionality, and the ease of use.
It is unparalleled in the cleanliness of it's UI, the depth of it's functionality, and the ease of use.
Recommendations to others considering the product:
Buy it
Gong has changed the way we coach our reps and develop training!
What do you like best about the product?
Gong has made it extremely helpful for us to go back and review calls, build out training plans, build our call libraries for our training with our reps every week. Our reps love to use it because they can go back through and review their calls in case they missed something, so they can focus more of their attention on the call and less having to worry about writing down every word the customer or prospect says.
It makes it super easy to build out triggers when certain competitors or words come up on a call they get automatically routed to my email to review with the exact time on the call where that topic came up.
Recently my boss had asked me to put together a 20 minute clip of people saying what they loved about our product. It would have been impossible to find all of those moments without the ability to search for certain words across all calls in Gong.
It makes it super easy to build out triggers when certain competitors or words come up on a call they get automatically routed to my email to review with the exact time on the call where that topic came up.
Recently my boss had asked me to put together a 20 minute clip of people saying what they loved about our product. It would have been impossible to find all of those moments without the ability to search for certain words across all calls in Gong.
What do you dislike about the product?
We do not have anything we dislike about Gong right now except they do not have an integration with Jifflenow ;)
What problems is the product solving and how is that benefiting you?
Being able to provide feedback on specific calls at a later date is a game changer with Gong, you can review at a faster speed so you have time to review more calls.
We are providing better coaching to our SDR team being able to filter calls by disposition, working on the specific areas that they need help on.
Giving our reps the confidence that if they miss something from a call they can go back and review it at a later time.
We are providing better coaching to our SDR team being able to filter calls by disposition, working on the specific areas that they need help on.
Giving our reps the confidence that if they miss something from a call they can go back and review it at a later time.
Lifechanging product
What do you like best about the product?
Gong has made it exponentially easier for me to review and calls. As someone who works in enablement, listening to calls is key for process adherence and to understand what assets are working or missing.
What do you dislike about the product?
Most of my struggles are rooted from our internal processes and chosen telephony tools, but I wish there were more reporting abilities and customizable setups with the library.
What problems is the product solving and how is that benefiting you?
Providing more effective coaching and monitoring process adherence.
Account Executive
What do you like best about the product?
I love that Gong gives you better insight on your calls. It is great to help you self teach how to be a better sales rep. Looking to see if you are doing a good part in both listening and talking, which topics come up most in the call to help add to your notes in your CRM tool. I also love that they provide so much content for reps to learn from.
What do you dislike about the product?
Nothing negative to say, I enjoy using Gong.
What problems is the product solving and how is that benefiting you?
I have been able o listen back and critique myself to see areas where I can best improve as a rep. It has given us the opportunity as a sales team to create a demo scorecard and list to each others gong reviews and help provide feedback to our team as well.
This tool has been really helpful for the teams
What do you like best about the product?
Analyzing the calls and the stats for every call are extremely helpful. It has brought a lot of incite to the teams that we would not have been able to track otherwise. It has been really beneficial to our teams to make sure that we are making the most out of every call.
What do you dislike about the product?
I think in the beginning it was a bit difficult to learn exactly how to use it in the most productive manner for the reps. But it was a quick turn around when we learned how to use what we needed most.
What problems is the product solving and how is that benefiting you?
We are having more quality conversations because we are able to hit on what we need to work on better and keep those at the forefront of our minds. Also, the ability for the team to leave feedback has been extremely helpful.
Great Tool for Sales
What do you like best about the product?
The ability to listen to my calls with customers and understand what I need to do to follow up. We have a technical sale so it helps me to relisten to use cases and our product capabilities to better understand our sale.
What do you dislike about the product?
I dislike the sharing functionality. It seems it is hard to access for my customers when I share the call. The transcript could also use better captioning so the language is better recognizable while reading.
What problems is the product solving and how is that benefiting you?
The problem I'm solving is improved listening. The benefits is completely understanding what's going on in the call. I don't have to take as much notes because I can revisit.
Recommendations to others considering the product:
Use this tool to engage with your customers.
Impressive customer service
What do you like best about the product?
The platform is user friendly and the customer service is great!
What do you dislike about the product?
Some days it takes incredibly long for calls to process
What problems is the product solving and how is that benefiting you?
I havent experienced many unfixable problems with gong
Recommendations to others considering the product:
I do not have any recommendations at this time. thank you
Great tools for sales enablement
What do you like best about the product?
There are so many great features of Gong - they can do better at explaining. For me as an AE, I find it useful to know the call is being recorded and I can access it whenever I need for insights and teach backs. the biggest value adds those is I am able to really listen to a client and have in-depth/insightful conversations because I am able to listen versus writing what they are saying.
What do you dislike about the product?
The popup box that asks me to take a tour every time I log in.
What problems is the product solving and how is that benefiting you?
See details above!
Transcript Review
What do you like best about the product?
I really like that you can quickly review transcript of a call and for the most part it is transcribed accurately.
What do you dislike about the product?
Searching for a number or an account can be difficult sometimes as it pulls up the profile, vs call list.
What problems is the product solving and how is that benefiting you?
Reviewing call to retrieve information in preparation for solutions of an escalation or dispute promises that were or were not negotiated.
showing 4,531 - 4,540