Gong
Gong.ioExternal reviews
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Great tool for sales leaders
What do you like best about the product?
I recently discovered the use of notes. With Notes, I can take all of my notes on the call, as I always do, but then tag people or topics as they come up. I can even assign projects to people that aren't on the call. This makes it very easy for them to find the relevant points on the call and get to work straight away.
Also, the reporting about deals and activities that are coming out now are
Also, the reporting about deals and activities that are coming out now are
What do you dislike about the product?
When I first signed up for Gong, I was concerned that customers were going to balk at being recorded. In fact, this was a massive concern from the legal team in a prior job. This hasn't been an issue whatsoever. In fact, we are sharing calls with clients so that they have their notes as well.
There is nothing about Gong that I dislike.
There is nothing about Gong that I dislike.
What problems is the product solving and how is that benefiting you?
Sales coaching has never been easier. I can leave notes or call out sellers when they do something that could be better. I can publicly recognize the sales team when they do something great.
Recommendations to others considering the product:
Yes. You should use this if you value making your sales team better.
Fine tuning sales skills
What do you like best about the product?
Using Gong provides not only an easy way for your peers and managers to give feedback on a call but also gives you the ability to fine-tune your sales skills on your own time with talk time tracking.
What do you dislike about the product?
It takes a good amount of time to have the call uploaded
What problems is the product solving and how is that benefiting you?
Bringing the talk ratio to a more favorable number.
Recommendations to others considering the product:
It takes a bit to get used to but is a great tool once you get it down.
BDR
What do you like best about the product?
Recorded calls and actionable data insights.
What do you dislike about the product?
Nothing to report here. I really like the platform.
What problems is the product solving and how is that benefiting you?
Very easy to review calls, understand the balance of my talking vs. the prospect's, and focus on talk track patterns that lead to meetings.
Recommendations to others considering the product:
Do it
Great coaching tool for our sales org!
What do you like best about the product?
Great interface, really easy to use and very helpful
What do you dislike about the product?
Delays in transcribing a call can be disappointing
What problems is the product solving and how is that benefiting you?
We are making it easier to coach sales people.
Game Changer for Insights
What do you like best about the product?
Ease-ability when using the transcription logs to search for a word associated with a part of the conversation you need to revisit. The NLP transcription is actually impressively accurate.
What do you dislike about the product?
Being a former video editor, I would really like if I could zoom in on places in the track timelines to give me more control over the cursor when listening to long calls.
What problems is the product solving and how is that benefiting you?
When I was training for a promotion, I didn't have to be on a call to shadow. I also could listen more efficiently by skipping over fluff and listening as faster rate. Now that I'm in an AE role, I love being comfortable missing something the prospect may have said and being able to easily replay it later to fill the gap in my notes.
Gong helps me stay on top of my customer partnerships!
What do you like best about the product?
Love the color-coding of topics to jump directly to the part of the call I am looking for.
What do you dislike about the product?
Often there are incorrectly spelled words in the transcripts, so I can only rely on the video itself for context not the transcript.
What problems is the product solving and how is that benefiting you?
I can be more fully present in my calls with customers because I don't have to worry about taking notes!
Gong works great!
What do you like best about the product?
I like how searchable it is - easy to find calls and also find info within the calls.
What do you dislike about the product?
I honestly can't really think of anything that I don't like. It organizes well.
What problems is the product solving and how is that benefiting you?
I usually go back to fact check things that were said in calls of other people. I like that I can search through transcripts.
Gong is the BEST!
What do you like best about the product?
I love that gong transcribes my calls so I can easily find the exact piece of the call I'm looking for. As a terrible note taker, Gong makes is so I don't miss anything. The follow up section will help me easily see what needs to be attended to after my calls.
What do you dislike about the product?
Nothing. Gong is the best! Highly recommend anyone in sales or customer success to use this.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
N/a
GONG makes it easy
What do you like best about the product?
The ability to setup notifications of the types of calls we want to gather insights from based on topics of the conversation. also the simplified way of how it creates a timeline for all the calls to be found and the contact attempts to close it give great coaching insights to level set and uplevel sales reps.
What do you dislike about the product?
sometimes it takes longer to fix glitches and there is no "last week" to filter calls from.
What problems is the product solving and how is that benefiting you?
solving how long a rep takes to explain topics so we can coach to it.
solving what action items to start out with on the next call
solving why to have a sales methodology
solving what action items to start out with on the next call
solving why to have a sales methodology
Gong allows you to start ACTUALLY listening to your prospects
What do you like best about the product?
I can be so much more in the moment now.
What do you dislike about the product?
I dislike having to tell people they're being recorded
What problems is the product solving and how is that benefiting you?
Being able to accurately relay customer questions, comments, and concerns to other team members. Especially when a more technical questions to proposed that I wouldn't be able to accurately articulate internally.
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