Gong
Gong.ioExternal reviews
6,558 reviews
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Most efficient way to get insight into the front lines
What do you like best about the product?
Ability to quickly listen to calls with the fast speed playback. Or quickly skim interesting topics
What do you dislike about the product?
Sometimes the mobile app can be buggy when changing speeds and moving to different parts of the recording.
What problems is the product solving and how is that benefiting you?
Ensuring I have insight into customer requests and concerns.
A life-saver of a product
What do you like best about the product?
Being able to review and quickly access specific parts of calls is amazing. When you're doing several calls a day and especially when you need to reference them at a later date, this tool is amazing.
What do you dislike about the product?
I genuinely can't think of anything I don't like. The improvements continue to be helpful.
What problems is the product solving and how is that benefiting you?
I use it to review calls, or if perhaps I wasn't able to make a call, I can reference back. A huge benefit is being able to jog my memory of past calls.
Recommendations to others considering the product:
If you are regularly on sales calls, use it!
Efficient.
What do you like best about the product?
Gong is a great resource to keep my calls and accounts in check. A great tool to make work more efficent, smooth and organized.
What do you dislike about the product?
sometimes it's hard to navigate through to find the call but nothing unmanageable.
What problems is the product solving and how is that benefiting you?
None and many
Recommendations to others considering the product:
Not much
Gong consolidates and digests every customer interaction
What do you like best about the product?
Gong insights that provide further clarification on each call, helpful trackers, and a lot of insightful feedback.
What do you dislike about the product?
Tracking specific customers' interactions
What problems is the product solving and how is that benefiting you?
Hearing my own voice and how I say specific filler-words that I need to stop.
Making being a manger Easy
What do you like best about the product?
I like that I can playback the speed of the call - it can be intimidating to have 6+ phone calls that are over 40 minutes, but playing them at 1.25 or 1.5 speed still allows me to hear what I'm looking for during our call reviews.
What do you dislike about the product?
The "jump to next speaker" doesn't work well when I have multiple people in a conference room - the system can't always tell people apart.
The call transcripts aren't good enough to base call coaching on .
The call transcripts aren't good enough to base call coaching on .
What problems is the product solving and how is that benefiting you?
Onboarding is a lot easier - it's nice to save good examples of objection handling/driving next steps/etc to showcase. We do call shadowing, but these examples make it more holistic when you don't always get someone else on the phone with you.
Recommendations to others considering the product:
If you're recording phone calls already, this would help to round out your suite of call coaching!
Helpful sales tool!
What do you like best about the product?
It has helped me grow in my sales career tremendously by being able to look back at calls and critique myself and my peers.
What do you dislike about the product?
There is so much to customize and search by, it can be a bit overwhelming but I'd prefer to have the options than to not.
What problems is the product solving and how is that benefiting you?
I have learned what weak language I use often and it has helped me to monitor and reduce.
Recommendations to others considering the product:
It is a great tool to grow from listening back to calls. You can hear your commonly used language and learn what does and does not sound god.
Great platform for all GTM teams
What do you like best about the product?
As a sales development leader, being able to coach and train at scale is huge but that's just one small part of the platform that the teams at Gong have created. Gong has been very helpful for the sales leaders, solution consultants, marketing, etc. Having visibility into prospect engagement and beyond has been extremely helpful for our company but also gaining insights into what are prospects are saying especially during these trying times.
What do you dislike about the product?
Nothing on Gong's end. Everyone at Gong has a passion for greatness and everyone we work with is awesome.
What problems is the product solving and how is that benefiting you?
-onboarding, coaching, and training team members
-visibility into current deals
-How specific verticals are tackling COVID-19
-What are prospects are saying
-visibility into current deals
-How specific verticals are tackling COVID-19
-What are prospects are saying
The best coaching tool I have
What do you like best about the product?
As a rep I used to love hopping in and reviewing transcripts/important points from my last call with a prospect before I hop into the next call with them.
As a manager it;s incredbily helpful for me to be bale to listen to every prospect call and give timestamped notes so reps can go back and listen and hear the opportunities to improve based n my comments.
I've also had clients sign and during implementation come back and say we promised them something we didn't. In several cases we were able to use gong recordings/transcripts to quickly identify the areas where we discussed the topic in question and provide them to the client. Keeps everyone honest.
The metrics are spot on: the list of my reps in order of talk time matches the same list in exact reverse order of their bookings perfromance. I can quickly track progress for my team in key qualitative call metrics across time.
I use the deals board to quickly run through forecast meetings and call reps out on ther CRM hygeine. I can quickly identify obvious blind spots that would usually take a more in-depth look to find.
As a manager it;s incredbily helpful for me to be bale to listen to every prospect call and give timestamped notes so reps can go back and listen and hear the opportunities to improve based n my comments.
I've also had clients sign and during implementation come back and say we promised them something we didn't. In several cases we were able to use gong recordings/transcripts to quickly identify the areas where we discussed the topic in question and provide them to the client. Keeps everyone honest.
The metrics are spot on: the list of my reps in order of talk time matches the same list in exact reverse order of their bookings perfromance. I can quickly track progress for my team in key qualitative call metrics across time.
I use the deals board to quickly run through forecast meetings and call reps out on ther CRM hygeine. I can quickly identify obvious blind spots that would usually take a more in-depth look to find.
What do you dislike about the product?
I'm struggling to think of anything I don't like about gong. My salesops admin isn't using it to its full potential.
What problems is the product solving and how is that benefiting you?
I can quickly ID coaching oppotunitites for 1v1s. Forecasting is less time consuming and more accurate. I can track and quantify my whole team's progress across qualitative call metrics to help diagnose bookings/pipeline shortfalls.
Great tool for tracking growth
What do you like best about the product?
easy to use, data-driven, helps me reflect as I learn to be a better rep
What do you dislike about the product?
Nothing I can really think of, I find it helpful
What problems is the product solving and how is that benefiting you?
my tone, pitch, coaching with my manager
Gong is great!
What do you like best about the product?
I love the fact you can get the entire conversation in writing.
What do you dislike about the product?
I don't like that the AI system still doesn't recognize all the words I speak sometimes.
What problems is the product solving and how is that benefiting you?
Easier conversation with my clients
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