Gong
Gong.ioExternal reviews
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Helpful for the BDR role
What do you like best about the product?
The ability to hear the call and be able to locate opportunities for improvement with the conversations I am having with Prospects. I like that I can see different places where I might not have considered areas of concern, for example: How much I might be talking over a prospect, or how many times I've said something. I also like that I can get information about specifics they may have mentioned for example how many times they asked about or referred to pricing.
What do you dislike about the product?
I wish the calls were available sooner to listen to, so if I've missed information during the call I could immediately get it.
What problems is the product solving and how is that benefiting you?
By using Gong, I've been able to spend time reflecting and analyzing my own calls, without having to wait for direct coaching from my manager.
Great Asset!
What do you like best about the product?
I am an aggressive sales person. I talk a long time to my clients. Often, I'll need to have a few calls with them before closing. Ican quickly pull up my Gong and listen to my call,even jump to locations of the call that store certain info. This gives me fresh knowledge of the client leading into my next call (as, I speak with 100s of people, but they don't need to know that or feel that I don't remember their details). I'd consider this a competitive advantage for me and it has paid off in my sales numbers. Additionally, we pull these calls as a sales team and learn and grow from them.
What do you dislike about the product?
I wish I could access the call immediately after the call.
What problems is the product solving and how is that benefiting you?
I get access to key info from a previous client, so i can close the sale. I've benefited in the form of more sales closings.
Recommendations to others considering the product:
Fantastic ROI!! Great asset !
Incredible depth, great features
What do you like best about the product?
Metrics to review areas of opportunity on calls, accurate call transcripts, ability to search key terms, ease of use
What do you dislike about the product?
There isn't anything about Gong that I dislike so far
What problems is the product solving and how is that benefiting you?
metrics, SDR > AE handoff, accuracy of notation from meetings
Best training resource for any Sales Rep!
What do you like best about the product?
Whether you are just starting your sales career or are an experienced sales rep Gong is one of the best training resources out there. Being able to go back and listen to calls as well as look at my call statistics has improved my sales skills tremendously.
What do you dislike about the product?
There is nothing to dislike about Gong!!
What problems is the product solving and how is that benefiting you?
Gong has helped me to ask better questions and spend less time talking and more time understanding the prospect's needs. One of the most valuable statistics I look at after every call is my talk ratio.
I have loved using gong. Great tool that provides detailed and insightful feedback.
What do you like best about the product?
I like the ability for others to comment feedback on calls. That has been most helpful for me
What do you dislike about the product?
I dislike when every call starts with gong saying it is recording the call :)
What problems is the product solving and how is that benefiting you?
How to improve my qualification calls. Understanding how to better navigate conversations.
It's been extremely helpful to have my Gong calls reviewed.
What do you like best about the product?
I love that my coworkers can review my calls and give me feedback so I can improve each day. I also love the call manuscript, making it easy to find parts of the call.
What do you dislike about the product?
Sometimes Gong will mess up the name of the prospect in the title, and it'll be with a different prospect. So I always have to double-check to make sure it's with the right person.
What problems is the product solving and how is that benefiting you?
Improving my calls.
Gong - I can't live without it
What do you like best about the product?
Gong is alway there for my meetings. I don't have to sit and take note when speaking with my prospect. When I finish my call I have a great recording and the tools to evaluate and track important topics that were discussed. I can read the transcript as well as listen to the call again
What do you dislike about the product?
There really isn't anything I dislike about Gong
What problems is the product solving and how is that benefiting you?
Need for better notes from calls
Evaluation of call topics
Don't have to worry about taking notes
Evaluation of call topics
Don't have to worry about taking notes
Gong is my favorite tool I use in my professional life. I rely on it to improve my performance.
What do you like best about the product?
Ease of use. Ability to hear others and search for account name. Cool that you can search for keywords.
What do you dislike about the product?
The transcription can be inaccurate. Also the leaderboard is confusing to use.
What problems is the product solving and how is that benefiting you?
What kinds of questions I'm asking, what kinds of words I use too often
Recommendations to others considering the product:
none
Great tool for sales teams!
What do you like best about the product?
Gong has been instrumental in helping our sales team with training and deepening our understanding of customer needs. By having every call recorded smoothly, this allows us to 1) request feedback on calls, especially when a new hire is training and 2) allow other team members to listen to a successful call and learn from it. I also love Gong because it allows us account managers to 1) revisit conversations we’ve had with customers and pinpoint their wants/triggers and 2) listen to calls with past account managers when receiving a transitioned account in order to understand the tone of precious conversations. Gong is undoubtedly a driver of success and aligns with our business goals.
What do you dislike about the product?
At this time, there is nothing that I dislike about Gong. It would be helpful to be able to download calls on the app and listen to them offline — not sure if this is already available.
What problems is the product solving and how is that benefiting you?
Please see my answer to question 1 on the benefits :)
Great tool for self review and specially if you are managing a team.
What do you like best about the product?
Talk percentage and value phrases and tips
What do you dislike about the product?
Nothing, its perfect the way it is. Kudos to the team.
What problems is the product solving and how is that benefiting you?
Personal points of attention when it comes to improving conversation skills
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