Gong
Gong.ioExternal reviews
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A Game Changer for Tech Sales Men and Women
What do you like best about the product?
I like how the technology allows me to extract all of the pertinent pieces of my client calls by not only recording the entire call for me but also by highlighting certain topics that were covered on the call. Gong allows me to stay more focused on what my clients are saying by freeing me from constantly having to jot down notes and to prove that I listened to everything my client said by helping me write thorough follow up emails.
What do you dislike about the product?
There is not much that I dislike about the platform.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to stop paying attention to what my clients are saying in order to jot down notes. I have gained many benefits from Gong but key among them are better follow up emails and more engaging cusotmer conversations.
Gong is amazing
What do you like best about the product?
Not only how simple the tool is to navigate, but how insightful and valuable it is as a sales resource, learning resource, and coaching resource. This has been crucial in effectively managing deal cycles, sharing best practices, and coaching teams on what they are doing well, and what we can be doing better.
What do you dislike about the product?
Sometimes, it can be difficult to find certain calls but that is a MINOR dislike
What problems is the product solving and how is that benefiting you?
Solving complex deal cycles and adding value from an unprecedented level of memory of older calls.
Working with our team to coach specific functions and values
Sharing best practices
Working with our team to coach specific functions and values
Sharing best practices
One of the most helpful sales tools!
What do you like best about the product?
When I'm on back to back calls all day, often times I can forget who needs what when. I love being able to go back into Gong and look at the transcriptions of each call to know exactly what I need to get done.
What do you dislike about the product?
It's only helpful to learn from those that use it. I wish everyone used it!
What problems is the product solving and how is that benefiting you?
Organization on next steps
Recommendations to others considering the product:
Do it!
Perfect for Quality Assurance folks!
What do you like best about the product?
The commenting features and the ability to keep comments private/public. Very useful for confidentiality's sake. The Trackers and integrations with Salesforce also make my life easier.
What do you dislike about the product?
The scorecards could be more robust and customizable. We use another tool called iAuditor that allows us to really dive deeper into the scorecards and Analytics. Even yes/no questions and the ability to add up points would go a long way!
What problems is the product solving and how is that benefiting you?
Identifying training deficiencies within our department. By nature we are a very technical-drive department so making sure our team is communicating with customer effectively is crucial to having our team stand out from our competitors.
Useful sales learning tool
What do you like best about the product?
Listening to calls form others on my team
What do you dislike about the product?
Handful of times the calls from the day before don't transfer
What problems is the product solving and how is that benefiting you?
Learning what works and what doesn't work for sales calls, how to work around common objections
Good Experience with Gong
What do you like best about the product?
Most of the time Gong is able to pick up on the topics talked about during the conversations which helps pinpoint the time segment I'm trying to reference or review.
What do you dislike about the product?
Sometimes the ending of calls isn't recorded.
What problems is the product solving and how is that benefiting you?
Being able to notice a shift in my tone during a call that was or wasn't successful is really helpful.
Recommendations to others considering the product:
If you have access to Gong take advantage!
One of the best tools for any sales organisation
What do you like best about the product?
Transcription of calls allows for quick searches to be made on relevant topics, keywords, and zero in on the part of the conversation you wish to analyse. Understanding where you're spending more or less time than you should in conversations by topic is a huge win and very insightful.
What do you dislike about the product?
Transcription could be a lot more accurate, flexibility on Gong's name outside of the 'Recorder by Gong', and more insights into industry related insights would be fantastic.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
What problems is the product solving and how is that benefiting you?
As a sales rep, I benefit greatly from being able to go back to those 'amazing' calls and realise where I fell short, and why. When in back-to-back meetings, it can be difficult to recall details of the conversation across 3 meetings, but with Gong, we can go and pick out the key challenges and pain points discussed and utilise that throughout the sales cycle.
Sharing the recordings with prospects helps your champions to sell internally as well.
Sharing the recordings with prospects helps your champions to sell internally as well.
Gong is one of the best call recorders I've used
What do you like best about the product?
How it breaks down the call in an easy to read format
What do you dislike about the product?
Some calls can take a little while to load
What problems is the product solving and how is that benefiting you?
Bettering my sales calls by being able to listen to them with Gong
Great for call feedback
What do you like best about the product?
I like how gong picks up on key phrases and topics you mention in your call for later review.
What do you dislike about the product?
I haven't had any problems so far, seems like a solid platform with lots of tools.
What problems is the product solving and how is that benefiting you?
Gong allows our team to train new members quickly and efficiently. We can store goods calls for them to review.
One of the best tools for helping new sales reps improve quickly
What do you like best about the product?
The transcription tool is incredibly helpful when I'm short on time and need to skim or do a search within a call for a particular keyword or phrase
What do you dislike about the product?
It can sometimes be difficult to locate a call since calls can appear under different call owners in the case of a live transfer.
What problems is the product solving and how is that benefiting you?
Gong is one of the best tools for helping new sales reps improve quickly because it allows me to review calls of younger reps in my spare time, rather than needing to invest time to call shadow.
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