Gong
Gong.ioExternal reviews
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Great for Reflection and Learning
What do you like best about the product?
I really like that Gong let's me know key metrics on my performance and where I need to improve on in my calls.
What do you dislike about the product?
The interactivity is really not accurate on Gong. Maybe if it had a different threshold or ranked interactivity based on the number of questions I asked.
What problems is the product solving and how is that benefiting you?
It really helps to go back into my calls and see where I stand and can improve. Sometimes I'll think I talked way too much, but really it wasn't that bad and other times I'm like oh wow okay this was great and really there are some key improvements I can make.
Gong is a huge game changer
What do you like best about the product?
I love that the conversation not only logs but sends action items. We spend a lot of time on the phone daily and sometimes it's hard to remember everything you said to each customer. The fact that gong will send over the action items from the phone call and the minute indicator of when different things were said throughout the conversation is a huge advantage.
What do you dislike about the product?
Sometimes there's a delay in the automated this call will be recorded and it can make for an awkward pause between the callers.
What problems is the product solving and how is that benefiting you?
I'm learning more about how to improve my conversations and ensure that I am staying on subject and matching tone to the given converatio.
I didn't even know I needed this until I started using it
What do you like best about the product?
It allows me to search for words I used, points out words I'm over-using, and is super easy to integrate with Zoom calls. I also love that I can share particular snippets with colleagues.
What do you dislike about the product?
I don't have something I truly dislike about it. Sometimes the speech-to-text transcription of the call is a bit off but that's about it. That kind of thing is always a work in progress, so it's not a huge deal for me.
What problems is the product solving and how is that benefiting you?
Quality assurance of calls, note-taking, and a repository of screen recordings of bugs customers are experiencing.
Gong is a must for organizational transparency and sharing of ideas!
What do you like best about the product?
That Gong can integrate with Zoom to record and analyze every call that any sales rep makes within my organization. Whether it be for general transparency to see what my colleagues are doing, providing training material for new hires (listening to must hear client calls), providing metrics on my calls, allowing interdepartmental collaboration with different teams (our product team can be notified via Gong with clients mention certain keywords so they can develop new ideas), and for me to overall never run out of creative material when it comes to hosting calls.
What do you dislike about the product?
The transcripts can be messy, and the topics referenced during these calls aren't very accurate, but that may be expected. Additionally, it's a shame that call links expire after a certain number of days after sharing with a client in case they want to reference that same link a few weeks later. Additionally, it can be difficult to searching for calls if focused more on the client type since the default seems to be finding calls via the colleague name.
What problems is the product solving and how is that benefiting you?
Organizational transparency, creating a repository of training material and a reference for client interaction, a platform for management to review a report's work, the ability to host/share calls with client's after a meeting, creating metrics surrounding an individual's calls, and interdepartmental communication/collaboration.
My best investment in 2019
What do you like best about the product?
It is super easy to use, my team is more relaxed on call because they are not rushing to take notes, we as a team are getting better, it makes my job as VP of Sales easier.
What do you dislike about the product?
Nothing, it works perfect, great support, great sales experience.
What problems is the product solving and how is that benefiting you?
It allows me to coach my team as I can listen to calls from home or while driving.
We are improving our closing ratios.
We are improving our closing ratios.
Gong improved the experience of calls for me and my clients!
What do you like best about the product?
Prior to gong, I would have to rush to take notes and sometimes ask clients to hold for a few seconds while I took a note. Now with Gong, I can actively participate in the call to keep the natural flow of the conversation going ,and then rely on the call recording afterwards to document my notes and followup items. It's really improved the experience of calls for both me and my clients!
What do you dislike about the product?
There's times where the recording doesn't track if I don't accept it to the room before it locks, but i've learned to make sure that's done right. So now I have no complaints!
What problems is the product solving and how is that benefiting you?
Call recordings help with training and feedback opportunities, but honestly the ability to go back to the call recording and transcript to capture information we may have forgotten or needed to note is the best!
Sales Will Never Be the Same. In the best way!
What do you like best about the product?
Being able to get onboarded by listening to actual calls (plus seeing their breakdown) has allow me to learn what I need to do to be successful once in the role. When starting ramp, I was able to still go back and listen to what I was doing and focus on best practices. It also helped position me as a leader on the team and lift up the reps I was working with.
What do you dislike about the product?
The transcripts can be a little hard to follow since they are pulled from the recording, but that's really minor compared to that AMAZING insight you are able to gather with this tool.
What problems is the product solving and how is that benefiting you?
How to drive successful deals and figure out what our customers are saying to us.
We want to get responses to questions like: What features do they want? What do they like about our product? How effectively are we solving for pain-points? The next step is then figuring out what and (more importantly) how reps are navigating this customer feedback.
Gong gives you all of this in a way that the whole team can access it. We love this because it gives visibility into all conversations and provides managers the information they need to best support the team.
We want to get responses to questions like: What features do they want? What do they like about our product? How effectively are we solving for pain-points? The next step is then figuring out what and (more importantly) how reps are navigating this customer feedback.
Gong gives you all of this in a way that the whole team can access it. We love this because it gives visibility into all conversations and provides managers the information they need to best support the team.
Recommendations to others considering the product:
You really won't regret this buying decision because the growth follows. You will have visibility into that part of your business that was traditionally difficult to access: direct customer conversations. Now you have an opportunity to build a library of them, understanding customers at a deeper level, and make pivots when necessary to best support your hard-working reps!!
Love the tool!
What do you like best about the product?
It is easy to revisit calls and jump to the parts I want to revisit and take notes on. I also like being able to search the call for specific words and jump to those parts as well.
What do you dislike about the product?
Sometimes the notetaker does not appear in my calls because of scheduling issues. I have had a few times where my call happens earlier scheduled, a customer hops on a Zoom and the notetaker does not.
What problems is the product solving and how is that benefiting you?
Being able to listen more actively in my phone calls in the moment because I know I can go back and revisit the call later.
Gong has been a game changer!
What do you like best about the product?
I love how it analyzes all Communications and nothing falls through the cracks. Their new "Deals" section is an absolute game changer as it provides me with the e-mail and phone communications for my teams active opps and I can filter and sort to create a dashboard that's relative to my goals.
What do you dislike about the product?
The Gong recorder some times shows up late to a meeting with it's prompt which can be disruptive but our sales reps have used it to their benefit. Other than that, the sky is really the limit with the tool as the data it's capturing is like no other.
What problems is the product solving and how is that benefiting you?
We have a large team of young sale professionals and a highly transnational type of business. To be able to analyze and coach such a large as being the biggest benefits of the tool. Having a real time visibility in our top deals has been a game changer. Since using Gong, we've been able to increase our pipeline and revenue generation as we have been able to coach better especially around handling objections and competitive situations. Our marketing team has also been able to use the real conversations captured by Gong to create more relevant content for better lead generation. Our Customer Success team is using this to also capture relative customer conversation to be able to provide better programs.
Recommendations to others considering the product:
Start with a pilot if you can as you will see the benefits quickly. The tool really becomes super charged when you integrate it with your CRM like salesForce
Gong is essential for the modern sales team
What do you like best about the product?
I love that Gong allows me to see other rep's calls so I can get better. I also like that I can go back and recall something that was said in my own meetings. These features are invaluable.
What do you dislike about the product?
There are no downsides of using Gong, that I know of.
What problems is the product solving and how is that benefiting you?
For instance, maybe I didn't write down something important that was said on my meeting (like how many users, or a boss's name) I can now go back and make sure I get it right.
Additionally, as a new rep, I have used Gong extensively to view other rep's demonstrations. This guides my own demonstrations and I have seen my skills increase exponentially.
Additionally, as a new rep, I have used Gong extensively to view other rep's demonstrations. This guides my own demonstrations and I have seen my skills increase exponentially.
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