Gong
Gong.ioReviews from AWS customer
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Gong is so helpful!
What do you like best about the product?
I love how you can quickly check calls to see if certain things were discussed. As an account manager, it makes it so easy to see if something was mentioned to the AE during the sales process.
What do you dislike about the product?
I wish you could search all calls from one customer to see which call something was talked about or if something was talked about at all.
What problems is the product solving and how is that benefiting you?
It drastically cuts down on the time it takes to write notes for my CRM, write follow ups, and determining next steps. I also love being able to quickly ask questions about a customers pain points or if certain items were discussed.
Powerful tool to reduce my admin work and access to useful insights
What do you like best about the product?
Integrations with other tools like Salesforce
Voice recognition for different languages
Format of Summaries and UX
Integration with Google Suite to include emails in the knowledge base
Voice recognition for different languages
Format of Summaries and UX
Integration with Google Suite to include emails in the knowledge base
What do you dislike about the product?
I can only use 1 video conferencing tool as default.
Legal limitations to use for internal calls.
Legal limitations to use for internal calls.
What problems is the product solving and how is that benefiting you?
Reduce admin, savind time taking notes and sharing information
Great summary and action item tool
What do you like best about the product?
The ability to retrieve calls and review summary and action items
What do you dislike about the product?
The search feature can be difficult at times.
What problems is the product solving and how is that benefiting you?
Allowing me to be more present in the conversation and it captures all notes, summary and action items.
Love Gong!
What do you like best about the product?
I love the call transcripts, and the call summaries. I love that Gong keeps a running log of all customer interactions -- even those that are not with me, or are not otherwise linked to the customer's account anywhere. It really helps when trying to uncover possible missed communication. I love that you can ask Gong a question about a meeting ("Did I ask the customer XYZ?") and Gong can find the answer without me having to listen to 60 minutes worth of recording. It's very easy to use and easy to navigate. I use Gong every single day.
What do you dislike about the product?
Nothing. Gong has been absolutely wonderful.
What problems is the product solving and how is that benefiting you?
Gong keeps a record of all customer interactions, whether by phone or by email. It catches emails that some other softwares miss. It's a huge time saver.
Review for Gong
What do you like best about the product?
Great support of Gong. it is easy to use
What do you dislike about the product?
I would prefer that the recording email arrives a bit early
What problems is the product solving and how is that benefiting you?
it is keeping a record of all the meetings thus a catalog is maintained & referred later
Effective resource for enhancing sales and customer success.
What do you like best about the product?
Gong is a fantastic tool for reviewing meetings, keeping track of action items, and enhancing coaching sessions. With its analytics, it provides valuable insights that help teams identify areas for growth and replicate what works well.
What do you dislike about the product?
1. I've noticed that recorded calls are sometimes available a bit later than expected, which can make it tricky to review and analyze conversations in a timely manner.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs.
What problems is the product solving and how is that benefiting you?
1. Challenge: It's tough to keep up with analyzing customer calls and meetings.
Solution: Gong steps in to capture, transcribe, and analyze those calls for you, giving managers fantastic insights into what works well and where there's room for growth. This makes coaching and strategic planning a breeze!
2. Challenge: Writing manual notes often leads to missing out on important insights.
Solution: With Gong, conversations are automatically recorded and summarized, letting representatives focus on building relationships instead of jotting down notes.
3. Challenge: Training and mentoring representatives can be challenging.
Solution: Gong's smart AI identifies skill gaps, which helps managers offer coaching that's backed by solid data.
Solution: Gong steps in to capture, transcribe, and analyze those calls for you, giving managers fantastic insights into what works well and where there's room for growth. This makes coaching and strategic planning a breeze!
2. Challenge: Writing manual notes often leads to missing out on important insights.
Solution: With Gong, conversations are automatically recorded and summarized, letting representatives focus on building relationships instead of jotting down notes.
3. Challenge: Training and mentoring representatives can be challenging.
Solution: Gong's smart AI identifies skill gaps, which helps managers offer coaching that's backed by solid data.
Gong distributes meaningful insights
What do you like best about the product?
I utilize the AI capability while scanning through the transripts. It helps me surface meaningful information such as any points of contention or opportunity that may have occured. I can ask the AI questions about the call and it quickly returns a summarized response.
What do you dislike about the product?
Our company uses gong for all our customer calls. However, we do require the customer consent before gong can record the meeting. If the customer wishes to schedule the meeting in another platform, we're unable to have gong record the meeting as there isn't the capability to require consent outside zoom/gong.
What problems is the product solving and how is that benefiting you?
Gong allows us to capture meeting notes, understand areas of opportunity across the portfolio and keep our eyes on the overall performance of the team.
Feels like an assistant on my calls!
What do you like best about the product?
Gong's features and development is matched very closely to what their customers are asking for. Everything is extremely intuitive to use. In particular, I love being able to search call transcripts for details I may have forgotten, and using Gong's AI to generate follow-up items to save me time.
What do you dislike about the product?
There's nothing that comes to mind. If there's anything, I wish it were more customer success than sales driven, but I don't feel limited by any means.
What problems is the product solving and how is that benefiting you?
Gong makes it much easier for me to refer back to calls. I have several hours of calls per day and can be hard to keep details straight, and Gong takes care of that for me.
Gong Saves
What do you like best about the product?
The intuitive and AI-driven nature of Gong is literally one of the only ways I can continue to be successful in my career in sales. For example, as someone frequently clogs her own calendar with customer meetings, I find it very hard to remember to enter in notes into our CRM, and sometimes even forget what I need to do as follow-up to a call. Since using Gong, specifically Gong Engage, it's cut down any (sometimes all) time I spend on follow-up, freeing me to focus more time on larger priorities.
It's also amazingly easy to find call recordings and notes, in order to remind myself of meetings from months before, especially if it's a prospect who has ghosted me and then shows up all of the sudden, wanting to revisit the conversation.
It's also amazingly easy to find call recordings and notes, in order to remind myself of meetings from months before, especially if it's a prospect who has ghosted me and then shows up all of the sudden, wanting to revisit the conversation.
What do you dislike about the product?
I would love to see it integrate with Outlook, specifically for our To-Do list.
What problems is the product solving and how is that benefiting you?
My call follow-up and admininstrative tasks related to customers has always been a struggle for me. Since we implemented Gong a fews years ago, just as a call recording platform, and then just recently with Engage, it has exponentially increased my productivity and pipeline development
Great first 6 months using Gong
What do you like best about the product?
- Accuracy of notes
- Email follow up template as a starter
- Subtle and easy to use once live
- Email follow up template as a starter
- Subtle and easy to use once live
What do you dislike about the product?
- Feels more prospect and new sale oritened but expansion sales with existing customers is just as important
What problems is the product solving and how is that benefiting you?
- Paying attention to the conversation and not worrying about notes.
- Quicker follow ups as well as coaching to continue to improve the conversations with customers are helpful.
- Quicker follow ups as well as coaching to continue to improve the conversations with customers are helpful.
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