Gong
Gong.ioExternal reviews
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Great Tool for Coaching/Training
What do you like best about the product?
The analytics and detailed reports really make it easier for you to understand what was spoken about most, where the points of interest seemed to be, and where you are your most engaging self over the phone.
What do you dislike about the product?
Transcribing tool could be more accurate.
What problems is the product solving and how is that benefiting you?
Great tool for training and coaching. I've noticed where I'm placing emphasis on my calls, where I could be talking more about certain things, and have learned to ask better questions and trained myself to speak more eloquently and confidently.
Absolutely Amazing!
What do you like best about the product?
Before I used Gong, I had no idea I could learn so much more from calls... especially my own. The detail is amazing and I used to think I am good with gaps between phrases but boy! was I wrong :)
What do you dislike about the product?
I think there is always room for improvement so I would say the only thing they can work on is how quickly the calls can be added to Gong!
What problems is the product solving and how is that benefiting you?
Gong has helped me with cold calling considerably. I have been using it for 4 months now and I think every Sales professional should use Gong!
Recommendations to others considering the product:
GET IT!
Nothing short of fantastic. A necessity in every sales environment.
What do you like best about the product?
It's helped a ton with getting ramped up quickly. I don't have to ask reps to add or join their calls. I can listen to them on my own schedule. I also like how I can easily send a recording of the call to a prospect for their future reference. It has eliminated the need to do multiple demos for the same opportunity. I'm looking forward to using it for coaching with my directors. The mobile app is great too. I listen to calls while sitting in traffic.
What do you dislike about the product?
Not much to dislike here. I'd be reaching to try to think of something.
What problems is the product solving and how is that benefiting you?
Helped with onboarding and deal efficiency.
Recommendations to others considering the product:
What are the reasons to not use it? Can't think of any.
Very Helpful Tool
What do you like best about the product?
Gong is a powerful professional development tool, both from a personal and coaching perspective. It has helped my manager provide greater insight to me into how to win more business. Also the Stats functionality has help me sharpen my skills.
What do you dislike about the product?
Nothing. Its a great tool and I love the love and feel. Great brand presence.
What problems is the product solving and how is that benefiting you?
It has increase coaching and professional development 10 fold.
Saves us time and money!
What do you like best about the product?
Saving time by listening to meetings at 1.5 speed by reading transcripts
What do you dislike about the product?
Sometimes the transcripts are not very accurate.
What problems is the product solving and how is that benefiting you?
Getting a recording of interviews with clients for accuracy.
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Phenomenal tool to get visibility on customer interactions!
What do you like best about the product?
Now that I have Gong automatically joining every google hangout I run, I have a living record of all my meetings. It enables me to re-listen to my calls and take supplemental notes regarding items I might have missed during the call. That way, I come to follow-up calls more prepared and am able to address every client's concern. This is key in customer success and ensuring my clients are happy.
What do you dislike about the product?
The call transcriptions are sometimes incorrect but, in general, these are slight errors that do not impact the analysis of the call.
What problems is the product solving and how is that benefiting you?
When inheriting a new account, I have benefited greatly from Gong because I have the ability to listen to previous conversations prior to them being mine to understand the use case and health of the account. This ensures that my clients do not have to repeat previous conversations and that each meeting is a good use of everyone's time.
Recommendations to others considering the product:
If you struggle with capturing key points during meetings or coaching without live examples, Gong is a great solution that will close that gap for you and your organization.
Nothing else like it
What do you like best about the product?
Facilitates knowledge sharing and best practices effortlessly across the organization. I've never had anything else like this and it is absolutely eye-opening, especially as a new rep coming into a business. Instead of waiting around for colleagues to invite me to calls, I can train myself on Gong any time.
What do you dislike about the product?
I really don't have any complaints. Really novel product.
What problems is the product solving and how is that benefiting you?
Cutting ramp time significantly, decreasing sales cycle, facilitating learning.
Love Gong and everything they represent
What do you like best about the product?
Gong's AI is the best I have ever seen. I love that I can look up an individual word on a call and skip right to that point. Plus, I also love the stats they give you as far as filler words and phrases I use and how many times I've used them. Gong is my favorite coach.
What do you dislike about the product?
Only thing I wish they had was a way to easily get meeting links to customers after I have a meeting. Would be neat if it could connect to my email and with a click of a button copy any meeting recording instead of going through the gong app, clicking on the call, clicking get meeting link, copy link, and head back to my email.
What problems is the product solving and how is that benefiting you?
Gong has brought accountability, coaching, and collaboration to our sales team. Before we worked in silos and had no real way of recording and sharing our success and failures. Gong has now made this possible.
Individual Contributor
What do you like best about the product?
Instant feedback & visibility on all your interactions. Easy to share calls both internally & externally. Immediate value when onboarding & coaching new hires and instant feedback for existing & seasoned team members. The analytics are extremely powerful and detailed while easy to digest. Analysis is easy to turn into action with continued collaboration through key integrations (i.e. Salesforce, Hubspot, Outlook, Slack, etc)
What do you dislike about the product?
The UI can be overwhelming at first glance but once you get a good feel for what you're looking for, it becomes easier to use. Robus guidance on which analytics to use could be more accessible. Once fully setup, there should be an easier way to analyze the overall setup compared to other orgs of similar size and industry.
What problems is the product solving and how is that benefiting you?
Gong has been the single most important tool for quick onboarding & training of new hires. As a season rep, I can easily go back to my interactions and quickly analyze a call for key analytics such as: talk time, tone, patience, delivery, keywords, etc. The immediate value and impact you get from the platform is nothing like any other personal development that I've ever used.
Recommendations to others considering the product:
Don't hesitate! You won't be disappointed!
The tape doesn't lie!
What do you like best about the product?
Hearing your calls played back, gives you the opportunity to learn how you are coming across. It allows you to identify areas that you can improve on and where you are strong.
What do you dislike about the product?
Sometimes the sound quality is lacking, but that is my only dislike.
What problems is the product solving and how is that benefiting you?
We are using Gong as a team to share best practices and learn how to use our specific skills more effectively.
Recommendations to others considering the product:
Gong has made a significant difference in our ability to collaborate and improve our outreach in our inside sales division. I would highly recommend their software.
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