Gong
Gong.ioExternal reviews
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Every AE needs GONG!
What do you like best about the product?
How essential the tool has become to my daily routine. I use Gong during every step of the sales process and beyond. GONG is great a recording all your calls and providing a transcript. It makes it easier to get detailed notes, review calls, and do self-coaching in a more efficient manner.
What do you dislike about the product?
There are so many great features of Gong that I feel I have not leveraged them all to the best of my ability.
What problems is the product solving and how is that benefiting you?
I am working more deals, closing quicker and biggers deals, and it has made my job much much more simple with the efficient features it provides to every sales rep.
The best sales training/improvement tool I've ever seen.
What do you like best about the product?
Bot Integration with our internal UberConference and Zoom video conferencing.
What do you dislike about the product?
This is nit-picky, but they've added all sorts of bells and whistles in the past few months that seem pretty ancillary. I don't believe their account manager on our subscription has offered to walk us through much of it.
What problems is the product solving and how is that benefiting you?
The problem is we have a lot of young, inexperienced sales people that we need to train up quickly at scale. And the rest of us are super busy during the day. Gong lets us train anywhere at any time. It's improved both our lead creation and close rate numbers.
Recommendations to others considering the product:
When buying, get the account manager to show you more and teach you about the non-core ancillary services. I don't know much about them and wish that I did in retrospect.
My favorite tool by far!
What do you like best about the product?
This tool has been helpful in so many ways.
*As a new rep, I've been able to ramp up quickly by listening to my team's conversations and demos.
* I'm much better prepared for next calls with my prospects because I listen to past calls so everything previously discussed is fresh in my mind. I love being able to skip around, listen at a faster speed, and search key words.
* Our team picks a call every other week to review and rate. This has been a great exercise for us to share best practices. Based on the feedback we receive, we've been tweaking our style and delivery to be more effective.
*As a new rep, I've been able to ramp up quickly by listening to my team's conversations and demos.
* I'm much better prepared for next calls with my prospects because I listen to past calls so everything previously discussed is fresh in my mind. I love being able to skip around, listen at a faster speed, and search key words.
* Our team picks a call every other week to review and rate. This has been a great exercise for us to share best practices. Based on the feedback we receive, we've been tweaking our style and delivery to be more effective.
What do you dislike about the product?
I'm not always crazy about the idea of being recorded. Before I was confident with the material I was presenting, the thought of being recorded was a distraction.
What problems is the product solving and how is that benefiting you?
Ramped up faster.
Helps fill in what I might have missed or forgot,
Makes me more aware of areas for improving.
Helps fill in what I might have missed or forgot,
Makes me more aware of areas for improving.
An easy way to review and share calls
What do you like best about the product?
Gong makes it easy to review calls and share parts of it with others in the company. I like the automated stats that show which participant talked more and it's impressive how you can set specific filters and searches for key terms for your business.
What do you dislike about the product?
It's happened where Gong came into the call a few minutes late, but that hasn't happened much and not for a while.
What problems is the product solving and how is that benefiting you?
We're using Zoom for our calls, and once Gong is set up, everything is automated. Whenever I set up a call Gong will be there. Not having to worry about hitting record in a call is great.
Recommendations to others considering the product:
Its' a great service to keep track of your calls and look for trends on what is discussed and how concerns are resolved.
Huge help in active listening
What do you like best about the product?
Gong has been an immense help in my day to day workflow - I am able to really actively listen to my customers without having to write down everything they say, and everything I need to follow up with. I also love that my managers can listen to my calls at their leisure and give me feedback on improvements I can make.
Gong has also helped with my communication skills - letting me know my delay in response time, how long I talk vs. how long my customers talk. It's been such a great help!
Gong has also helped with my communication skills - letting me know my delay in response time, how long I talk vs. how long my customers talk. It's been such a great help!
What do you dislike about the product?
It's possible to cut a snippet of my conversation to share with management or customers, but it's not very straightforward on how to do that.
What problems is the product solving and how is that benefiting you?
Gong really helps me with active listening and the ability to properly follow up. It's been a gamechanger for me - I can't recommend it enough!
Extremely helpful for call follow up and tracking details of opportunities.
What do you like best about the product?
Being able to quickly read call transcripts has completely alleviated my need to take notes during a call. I can spend my time actively listening rather than scribbling phrases down that may not even make sense later, never mind make it into the CRM. I have used call recording software before, but the transcript is a game changer. Occasionally it makes errors in which words it thinks are being said, but it's always readable and sometimes hilarious, like a tame game of MadLibs.
The interface is very intuitive. I don't think I ever attended a training for it and I feel extremely comfortable using it.The SSO with Salesforce is helpful. As for value, I'm not sure what the pricing is, as I am a user, not a decision maker.
The interface is very intuitive. I don't think I ever attended a training for it and I feel extremely comfortable using it.The SSO with Salesforce is helpful. As for value, I'm not sure what the pricing is, as I am a user, not a decision maker.
What do you dislike about the product?
The only thing I really don't like is that when you start the call, due to our privacy regulations, the audio of "This call may be recorded for learning purposes" always interrupts my prospects when they sign on. I understand the need for it but wish there was a way to not start the call on such an awkward note.
What problems is the product solving and how is that benefiting you?
As stated, I no longer have to transcribe scribbles while my customer/prospect is talking. Instead, I can reread the transcript, copy and paste snippets into SFDC for notes, and quickly reference past calls in preparation for the next call to see where I left off. I have a terrible memory for detail which is a horrible quality for a rep who works Mid Market and therefore has a very high velocity of meetings thanks to our own platform. Without Gong I would be in trouble remember which problems I'm trying to solve at which accounts.
Recommendations to others considering the product:
Use the call recordings to learn from your team!
Gong helps with call information
What do you like best about the product?
Gong is helpful when it comes to learnings about my own calls. I am able to listen back and learn from where I may have gone wrong or where the call went well,
What do you dislike about the product?
I don't have cons about Gong at the moment.
What problems is the product solving and how is that benefiting you?
It also helps solve the problem of "he said, she said". With call recording, you able to go back and listen to a call to verify what was said.
Helpful on many levels
What do you like best about the product?
It removes the concern about getting all of the important details down during a call--I know that I can go back and fill in the gaps later. This allows me to focus on having impactful conversations with my clients.
What do you dislike about the product?
Sometimes, I feel like I get emailed too many updates. "Your call is coming up," "Your call has been recorded," "Your call has been analyzed"
What problems is the product solving and how is that benefiting you?
It allows me to have better conversations with clients and gives me the ability to fill in gaps I may have missed during a call. I also love that I can go back and listen to calls that a salesperson previously had with a customer to ensure we're aligned on objectives. It's also helpful to get feedback from my manager to improve my conversations.
I can see where it would also be helpful for training purposes. As new members join the team, they can go back and listen to customer calls to understand how we frame conversations.
I can see where it would also be helpful for training purposes. As new members join the team, they can go back and listen to customer calls to understand how we frame conversations.
Every sales team needs Gong.
What do you like best about the product?
There are a lot of parts in Gong I like best. The most useful to me is the immediate transcript provided after every call. This makes it extremely easy to go through and control F any topics that we discussed that I need to refresh myself on. My second favorite feature is the "Actions as a result of this call" ai feature that Gong provides in the analysis. This ensures that after any sales call I am able to quickly see what follow ups I promised, or any other actions as a result of the call. Lastly, I love the benchmarking capability. Getting best practice breakdowns of how much I should talk about topics compared to colleagues helps focus my efforts to develop skills that will allow me to produce more.
What do you dislike about the product?
The one thing I dislike is the daily email reminder of the calls that will be recorded for the day. Too many emails that I just end up deleting. If I need anything I always just sign in to Gong and get in. I never use the emails.
What problems is the product solving and how is that benefiting you?
The main problem I am solving for is how to effectively sell my product and have the highest win rates. Additionally, I am also solving for time management when I use Gong for follow ups and prioritizing deals.
Gong is a game changer when it comes to understanding what makes or breaks a call.
What do you like best about the product?
The stats it provides. As a sales leader, I don't need to listen to every second of every call to be able to provide quality coaching and feedback for my team. The analytics make it easy to provide actionable goals to work towards. It also allows you to identify hiring success metrics for individuals that are more likely to succeed in the role.
What do you dislike about the product?
There isn't much to say here, my only comment is (and I totally understand why this is) around the amount of times you have to log back in due to inactivity. I get that for for security reasons, you have to authenticate each time you're inactive for awhile, but it can be a bit annoying to pause, go to a meeting, come back, try to press play, only to have to login all over again.
What problems is the product solving and how is that benefiting you?
Understanding the why behind skill gaps for account executives. Gong gives me facts to back up my coaching and feedback, so it's no longer just my word against my accounts executives. It makes critiquing calls that much more powerful when you can fall back on to hard numbers of where the comments are coming from.
Gong also helps with reviewing deals. Their new deals module helps me get a glimpse of what activity has been happening, when the last call happened, whether there is a next step scheduled, and when we expect to close a deal. It makes it simpler to understand which deals are real, vs which ones could use some more work.
Gong also helps with reviewing deals. Their new deals module helps me get a glimpse of what activity has been happening, when the last call happened, whether there is a next step scheduled, and when we expect to close a deal. It makes it simpler to understand which deals are real, vs which ones could use some more work.
Recommendations to others considering the product:
It's not cheap, but worth every penny. The amount of time savings alone when it comes to sales coaching is going to help the software pay for itself.
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