Gong
Gong.ioExternal reviews
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So helpful and saves time
What do you like best about the product?
I love that I no longer have the "oh no! I forgot to hit record" feeling 5 minutes into a meeting. The ability to share relevant portions of conversations with my team is extremely useful. The transcript feature helps me completely my post-call meeting notes more quickly.
What do you dislike about the product?
The transcript feature is great, but there could definitely be some improvements with its accuracy. The timing of the "this call may be recorded" voiceover sometimes interrupts the initial pleasantries with the client - it would be great if it was triggered earlier, or could wait until there's no one talking.
What problems is the product solving and how is that benefiting you?
Gong can help solve the problem of possible miscommunication - both internally and with the client. The ability to seamlessly track customer interactions with my team and save time on meeting recaps is very valuable. Gong also helps with onboarding new hires, as they are able to review past calls and I can hand pick which ones I feel are most valuable.
Recommendations to others considering the product:
Encourage its use as an onboarding tool for new hires - or even training for existing hires. It's a valuable resource and saves time.
Gong is good for sales
What do you like best about the product?
Listening to my prior calls before the next one to get into sync with that customer again. I tend to miss much more than I expect in my note-taking so everything is there for me.
What do you dislike about the product?
Not much though I sometimes forget to end the Zoom call so it would be nice if Gong could know when a call is over and the customer drops so it then drops the recording.
What problems is the product solving and how is that benefiting you?
Quality control on my selling skills is a big one. Listening and observing my habits to then determine what I can improve upon.
Listening - I miss things when I am taking notes so going back to watch and listen again opens up a new perspective.
Listening - I miss things when I am taking notes so going back to watch and listen again opens up a new perspective.
Account Executive
What do you like best about the product?
Gong is an amazing tool. It gives everyone in your organization complete visibility into conversations that they may not be initially invited to. The ability to tag and grade others conversations is an easy way for you to get the proper feedback and quick responses from other parts of your organization.
What do you dislike about the product?
Nothing, Gong.io is a great tool and there is nothing I would say negative about the product.
What problems is the product solving and how is that benefiting you?
Gong.io helps our organization surface priorities around our product roadmap. Tagging others to get feedback and surface customer needs/wants. Gong.io also gives you the ability to share calls with customers and others in their organization to help reduce the amount of time you need to reiterate a specific question or feature inside of your platform.
Recommendations to others considering the product:
It will justify the costs because it will give you full visibility into your organization.
Amazing platform for Call Analysis
What do you like best about the product?
I love the details we get of each and every call. Also there is no limit to how much we can learn from other in my company by searching them, whether its our managers, coaches or peers.
What do you dislike about the product?
Sometime Gong take wrong info in transcript.
What problems is the product solving and how is that benefiting you?
By searching others, you can learn how others are doing things differently. This help increase my perspective.
Recommendations to others considering the product:
This platform each a coaches job by giving detailed analysis. To peers, it will give abundance of good and quality call to listen to and improve. For an organization, this will help Head of operations to pick people with high quality and reward based on that.
AMAZING! Must need for CSM role. YES, not just for Sales.
What do you like best about the product?
I love how the tool can enrich customer conversations. The ability to look back at past calls, take notes, and all of the reminders is fabulous! Besides Sendoso, Gong is my number 1 used tool.
What do you dislike about the product?
Personally, I would like the option to lock down a call (and maybe I can) so that not everyone can just secretly join. But above that, nothing too much.
What problems is the product solving and how is that benefiting you?
The ability to look back at past calls, notes, call highlights, coaching, ability to share calls...so many things!
Great tool to enhance and develop sales skills!
What do you like best about the product?
The UI of Gong is very intuitive and easy to use. Easy to send recordings to colleagues and prospects while also learning from the detailed stats of the call. I also enjoy using the call stats that show my % of talking vs. the prospect helping me get better for my future calls. I also enjoy using it as a note-taking tool that has improved my notes when I pass information back to my colleagues.
What do you dislike about the product?
Sometimes it is difficult to find and search old calls. Only happens sometimes but most of the time it searches no problem. Takes some time for GOng to analyze the call which could be quicker.
What problems is the product solving and how is that benefiting you?
Some benefits include my own development as a salesperson as well as helping me take more time to listen to the prospect and be able to go back to take better notes after the call.
Recommendations to others considering the product:
Gong is a great tool for any sales team trying to coach and have transparency within the organization.
Gong Review
What do you like best about the product?
I like that I can add notes to different sections of the call
What do you dislike about the product?
I hate how long calls take to upload on Gong
What problems is the product solving and how is that benefiting you?
I use Gong as a coaching tool to listen to my peers, my AEs, and my own calls
Surprisingly effective tool
What do you like best about the product?
The ability to review calls to refresh memory on certain details that can be easily forgotten due to high volume of calls, being able to jump to specific speakers and finding out what filler words and/or bad habits I have that can be improved upon.
What do you dislike about the product?
There's not much to dislike - other than the fact that any goofs and mistakes are recorded for all of your colleagues to review!
What problems is the product solving and how is that benefiting you?
Gong is a valuable training tool for all of our new employees to review calls in order to get up to speed quickly. For more tentured employees, there's a lot of value in learning from each call to continually improve on your pitch, process and overall attention to detail. With multiple, often back-to-back calls on many days, it's hard to always take great notes (especially if you're presenting on-screen), so the ability to go back and pick up details and important clues provided by the customer during the call is invaluable.
Recommendations to others considering the product:
Just make a point to use it. We have lots of different tools available for different teams - some of which are very useful and some not as much. Gong is one that just about everyone finds useful.
Great tool for BDR to AE
What do you like best about the product?
I love the call transcripts. It makes going back to calls and reviewing relevant moments so much easier.
What do you dislike about the product?
There isn't anything that I particularly don't like. It's a call recording tool so I use it just as that.
What problems is the product solving and how is that benefiting you?
It helps me transcribe entire conversations for my AE's to quickly review for pain points.
Brilliant recording tool with conversation diagnostics
What do you like best about the product?
Gong is very user friendly and provides insight for managers to properly review and coach employees on calls. Gong has an excellent resource bank with easy to read and engaging articles.
What do you dislike about the product?
Gong can be difficult with accurate syncing to appropriate accounts and opportunities in Salesforce and there is no way to manually change/re-associate calls. I understand there are millions of unique scenarios, but being able to manually override the account link would be a HUGE step forward.
What problems is the product solving and how is that benefiting you?
Manager call reviews and trainings. Communicating pain points from customers and potential clients to Engineering/Product. Celebrating exceptional work and sharing praise received from happy customers.
Recommendations to others considering the product:
This is an excellent tool for improving your employees by listening to their calls and coaching them and by utilizing Gong's data analytics tools to understand what is working and what might need to change.
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