Gong
Gong.ioExternal reviews
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Gong works wonderfully
What do you like best about the product?
That you can speed up and see who is talking at what point in the meeting
What do you dislike about the product?
Sometimes the key points of a meeting are off
What problems is the product solving and how is that benefiting you?
Reviewing wins. Helping train new employees
Gong Review
What do you like best about the product?
That I can now be an active listener/participant during customer calls, instead of scrambling to take notes. I also like the way in which Gong segments the call so I can pinpoint the portion of a call that I need to reference and/or provide to other internal/external contacts
What do you dislike about the product?
Nothing comes to mind. Gong does exactly what I need it to and haven't taken full advantage of the funcitonality to be aware of limitations and/or, feature suggestions.
What problems is the product solving and how is that benefiting you?
Problems: Allows me to remember all follow-up items and deliverables owed to customers
Benefits: Allows for renewal management coaching and saves me time from crafting long emails when I can simply send snippets of gong call to external/internal contacts.
Benefits: Allows for renewal management coaching and saves me time from crafting long emails when I can simply send snippets of gong call to external/internal contacts.
Makes selling so much easier
What do you like best about the product?
As a salesperson, I re-listen to my calls all the time and it's very time consuming. I love the feature where I can skip to the next speaker and also where I can skip to certain part of the conversation based on the topic.
What do you dislike about the product?
I like the idea of having a transcript of my call because I read much faster, but the transcript doesn't do a great job -- it's often inaccurate so I mostly use it to find a certain part of the conversation that I want to re-listen to.
What problems is the product solving and how is that benefiting you?
Because I am saving a lot of time re-listening to my calls, it's made me a lot more efficient at my job and allows me to focus on more things (aka more deals).
Great product for sales and CS all together
What do you like best about the product?
I started working with Gong about a year ago, and although this product usually being mentioned in the "sales" realm, I found it very helpful to the CS job.
In our company, the customer is going through a cycle of roles before getting to the CS (SDR, AE, onboarding...) and as a CSM it is very important for me to know what is the full process and conversation that the customer had in each stage. Gong helps me to see it all in one place (I don't remember the name of the feature but it is the one with the client's time line) so by the time the customer gets to me I know everything I need
In our company, the customer is going through a cycle of roles before getting to the CS (SDR, AE, onboarding...) and as a CSM it is very important for me to know what is the full process and conversation that the customer had in each stage. Gong helps me to see it all in one place (I don't remember the name of the feature but it is the one with the client's time line) so by the time the customer gets to me I know everything I need
What do you dislike about the product?
I would like a search category in "calls" to search by the customer's name
What problems is the product solving and how is that benefiting you?
The track of our email and calls in the same place helps us to monitor better when there is an issue or an opportunity with a customer
Makes for great note taking and follow up
What do you like best about the product?
I love being able to go back and review my calls. Allows me to be present in the meeting and use it to go back to and take notes, as well as learn and improve from what I could do better. Also great to see what the top reps are doing to learn from them. It was a big help in my ramp up period
What do you dislike about the product?
I don't have any huge dislikes really, it's a pretty comprehensive and effective solution
What problems is the product solving and how is that benefiting you?
Less written notes in the moment, more attentiveness in the meeting. Helps with training and learning. Have been able to correct areas hurting me in my calls and learn from others. Also allows me to give feedback to my colleagues
Gong as a training Tool
What do you like best about the product?
Training new employees with recorded calls
What do you dislike about the product?
There isn't anything I don't like about Gong
What problems is the product solving and how is that benefiting you?
It's great being able to track conversations to hold people accountable and use it as a training tool
Recommendations to others considering the product:
Great Product for Sales evaluation
Gong
What do you like best about the product?
Call transcripts are the most useful because you can use CTRL+F to find exact points that you remember something being discussed.
What do you dislike about the product?
This sounds crazy, but the branding with the dog sometimes comes off unprofessional in my eyes. Also, I've heard this from others
What problems is the product solving and how is that benefiting you?
Not letting balls drop because I didn't have time to write something down, or missed something.
Has has help me understand our business through recording sales calls.
What do you like best about the product?
What I like best to the ability to search content.
What do you dislike about the product?
I wish there was a dashboard on the first page with stats on calls.
What problems is the product solving and how is that benefiting you?
The biggest benefit is new member on-boarding. When we want people in our department or other to understand our product, Gong is the best way to introduce them.
Recommendations to others considering the product:
Spend some time getting to know the site and listen to as many calls as you can to get yourself more familiar with the company and the products. Listening to others discuss a product or service can truly help jump start a new position.
Great platform for reviewing calls and sharing calls with clients/prospects
What do you like best about the product?
Ability to search for specific calls and browse through calls easily to review call information.
Great to share with clients/prospects in an easy to use interface
Great to share with clients/prospects in an easy to use interface
What do you dislike about the product?
When uploading videos/audio and having them transcribed, I don't have the ability to separate who the speakers are
What problems is the product solving and how is that benefiting you?
Having a database of calls that are easily accessible for reference to go back at any time and review call highlights, action items, and overall conversation details that can be shared internally or reviewed by managers/other team members.
Gong helps you save time, collaborate across your team, and track meeting next steps
What do you like best about the product?
I like how it gives you both a call recording and transcription so you can quickly find various discussion topics through the course of a meeting. You can also easily share snippets of calls/videos that you have and quickly find topics or points in the call based on keywords. You have an admin view of all of the calls your team is taking as well.
The mobile app is a great way to listen to calls on the go. You can speed them up as needed which is a nice bonus when you're trying to get in and out. The comment feature that is tagged to a specific timestamp makes it wicked easy to reference an exact point within a meeting.
The mobile app is a great way to listen to calls on the go. You can speed them up as needed which is a nice bonus when you're trying to get in and out. The comment feature that is tagged to a specific timestamp makes it wicked easy to reference an exact point within a meeting.
What do you dislike about the product?
The transcription isn't always 100% but that's the nature of it I think. You're able to export this as a PDF though which is nice.
What problems is the product solving and how is that benefiting you?
Automatically recording meetings I take. Have an accurate record of the call for later. Sharing specific snippets of calls with relevant internal stakeholders.
Recommendations to others considering the product:
Demo it and you won't go back. We demo'ed it for a few days and it was a no brainer/obvious that we needed to continue to use it.
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