Gong
Gong.ioExternal reviews
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Customer Success Manager
What do you like best about the product?
I can review my calls and tag them for internal team training!
What do you dislike about the product?
Theres nothing I dislike about the product
What problems is the product solving and how is that benefiting you?
Team transparency. Saves me time from having to review call details in person when doing handoffs.
Pretty good
What do you like best about the product?
I like the transcript feature and how easy it is to go back and find important parts of calls.
What do you dislike about the product?
I don't like having to sign in every 10 minutes.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to review my calls and to listen to other calls so I can get better at my job.
It's like having an assistant for my job
What do you like best about the product?
Love the transcription and recording capabilities. Makes it easy to track conversation topics before my follow up calls.
What do you dislike about the product?
Searching through transcriptions is really strong, but searching for within my accounts is weaker
What problems is the product solving and how is that benefiting you?
Don't have to take extensive notes during calls. Also easy to knowledge-share among the team.
Easiest way to see the FULL picture of what has happened in a deal!
What do you like best about the product?
I like how easy it is to navigate to an account and see ALL communication that has taken place with a customer... AND being able to click in to each activity to see the content and/or recording. This makes it incredibly easy to help teammates and also allows you to go back and confirm things from previous conversations with prospects.
What do you dislike about the product?
I think it is the best software for what it is doing so I would be splitting hairs. If I had to say one thing I supposed it would be that I would like the 'Snippet Sharing' of a call to be slightly easier.
What problems is the product solving and how is that benefiting you?
We use Gong to continually improve how we speak to our prospects and customers. We use it to help balance our talk times. We use it to coach on eliminating filler words. We use it to coach against bringing up negative impact topics before the customer/prospect.
Recommendations to others considering the product:
I believe it is the best call recording software on the market.
Kick ass sales trainer
What do you like best about the product?
Insights and sharing posibilities, even with external
What do you dislike about the product?
I think the overview site of an account could be better and it can't analyze any of my German calls..
What problems is the product solving and how is that benefiting you?
Understanding that I should let the prospect speak more
Recommendations to others considering the product:
Just go for it
Gong Gong Gong is Great
What do you like best about the product?
I like how gong offers transcripts of calls, average call time, and just being able to keep track of all the calls that I have throughout my day. Gong also offers very fast uploads so that I'm able to see right away. Gong also provides feedback on how to improve.
What do you dislike about the product?
There isn't much I dislike to be honest.
What problems is the product solving and how is that benefiting you?
Improving my sales strategies and weakpoints in my calls.
One word, AMAZING!
What do you like best about the product?
The Talk ratio clarifies how long the Prospect and the Rep spoke for, Helps a lot in an outbound environment - You can use that feature to coach your team on bringing down the Rep talk ratio and getting the Prospect to talk more. This has helped me immensely in coaching my team - I have lots of material before i conduct feedback sessions with Reps.
What do you dislike about the product?
Honestly, there's nothing to dislike. There's too much you can do with this.
What problems is the product solving and how is that benefiting you?
No need for a quality team - Get transcripts of conversations with just a click - Majorly helped us in coaching the reps since you've got an analysis of everything that happened on a certain call. Help me evaluate reps - Post comments on how they performed on a said call - I've been able to talk to my reps about lowering down their talk ratio and letting the Prospects speak more.
It has also helped in terms of keeping the Reps in check, The Reps have been making sure to do as much as they can to keep their score good on Gong, based on the quality guidelines set by the company, which has immensely helping us in hitting our monthly quotas.
It has also helped in terms of keeping the Reps in check, The Reps have been making sure to do as much as they can to keep their score good on Gong, based on the quality guidelines set by the company, which has immensely helping us in hitting our monthly quotas.
Recommendations to others considering the product:
If you're in a call centre environment, Tracking the quality of Reps - Downloading transcripts - Agent coaching - Helps in conducting feedback sessions with Reps - It's a must have for any sales and customer service environment.
Good App to help you focus on the call and not taking notes
What do you like best about the product?
This application really helps you focus on the call and not just taking notes. It is easy to go back and listen to the call at faster speeds if needed and transcribes the meeting.
What do you dislike about the product?
I wish the meeting invite system integrated with Zoom a bit easier. I have to send a unique link and not the simple Zoom integration link and tools I am used to.
What problems is the product solving and how is that benefiting you?
I am able to focus on customer calls easier as well as go back and relisten to calls at a faster speed to refresh my memory. Also I enjoy the transcribing and I like that I can share the call with others in the company.
Recommendations to others considering the product:
Once the whole team uses it and is used to it, there is no going back. Calls are very easy to share with others and study for training.
This tool raises the bar to a whole new level!
What do you like best about the product?
I am not sure how sales teams operated before! With Gong we have total visibility into the sales process, the conversations that are happening, product feedback being given, the opportunities for training, and overall customer experience. I cannot imagine doing my job without it now!
What do you dislike about the product?
The secure settings making the sessions time out so frequently.
What problems is the product solving and how is that benefiting you?
We had limited visibility into the conversations that Sellers were having prior to Gong. With it, we have been able to accelerate our understanding of accounts, and ultimately close more business. Additionally, our support, professional services, and implementation teams love it because they can now hear first hand from what was said in the sales motion.
Gongtastic
What do you like best about the product?
Helping with prep for calls, reminders of upcoming calls
What do you dislike about the product?
transcription not good, search function not very good, cant find calls easily
What problems is the product solving and how is that benefiting you?
Refreshing opps
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