Gong
Gong.ioExternal reviews
6,568 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A software that not only I love but so do my prospects!
What do you like best about the product?
I love how I can share my calls with the prospects after. It allows people who aren't able to make the call feel involved in the process and in the loop before we meet again. Great tool for internal use as well, I have my managers listen to my calls and give feedback weekly. Lastly, it tells you your strengths and weaknesses which everyone needs to know in order to improve and reach their end goal.
What do you dislike about the product?
To be honest, there really isn't anything I don't like, they continue to add, grow, and listen to their customer base.
What problems is the product solving and how is that benefiting you?
As a newer rep I'm solving most problems with Gong. Knowing when I'm talking too much or too little, knowing what questions get the best responses, and most importantly what filler words I need to be aware of.
Never had a better tool!
What do you like best about the product?
I really like being able to easily access our teams trackers. It helps guide our product roadmap, find key drivers towards conversions, and help coach our reps through any hiccups or objections they may encounter. Since we implemented Gong we have been better able to pinpoint the pain points of both our customers and prospects.
What do you dislike about the product?
I dislike that it was a little hard to navigate when we first implemented. It takes a but of time to determine what trackers to add and which key words we want to identify. Having someone to help us better navigate the system and improve our instance is beneficial. This will likely be resolved as we finish both manager and user trainings.
What problems is the product solving and how is that benefiting you?
Mostly coaching and product feature identification. Our sales and customer success teams are asked on a pretty regular basis "how often are you hearing {blank}?" Before Gong it was always a guess, but after Gong we are able to pinpoint more exact metrics around this question.
From a coaching standpoint we have been better able to identify where our reps need to improve on within a conversation and where they are doing really well. We are also using gong to identify which competitors we come against the most often. There are many similar, but not as robust solutions as ours on the market so it is important for us to identify those quickly so we can coach our reps on how best to navigate those tough discussions.
Since our BDR team is still fairly young, most of them have limited experience in navigating tough cold call and disco call conversations. Gong makes it easy for us to implement and enforce a cold call and disco call frame work. Most of our reps have had a lot of success going back to listen to their own calls to determine what they could have done differently.
From a coaching standpoint we have been better able to identify where our reps need to improve on within a conversation and where they are doing really well. We are also using gong to identify which competitors we come against the most often. There are many similar, but not as robust solutions as ours on the market so it is important for us to identify those quickly so we can coach our reps on how best to navigate those tough discussions.
Since our BDR team is still fairly young, most of them have limited experience in navigating tough cold call and disco call conversations. Gong makes it easy for us to implement and enforce a cold call and disco call frame work. Most of our reps have had a lot of success going back to listen to their own calls to determine what they could have done differently.
Recommendations to others considering the product:
Set up your trackers ASAP. Don't wait, this will help to analyze any calls you already have recorded within other tools (like zoom, outreach, salesloft, etc.) This will help show an immediate ROI within your organization.
SDR
What do you like best about the product?
Easily and fast listen back features, rating function and easy tracking of calls
What do you dislike about the product?
Nothing in particular but I have noticed a couple of my calls were not logged :(
What problems is the product solving and how is that benefiting you?
send instant feedback on call to agents. Agents use feedback to improve call performance.
Recommendations to others considering the product:
User friendly, fast responses and streamlined for all our call needs
Great took for teams & growth
What do you like best about the product?
ability to search past calls by word & share
What do you dislike about the product?
price point, ability to have gong stop attending recurring internal meetings easily
What problems is the product solving and how is that benefiting you?
helping bridge communication gap
Easy to use, great automation, acceptable quality
What do you like best about the product?
Easy to utilize and implement into a calendar and I enjoy being able to set this up and forget about it. Not worrying whether the call will be recorded or not gives a peace of mind. Not having complicated jargon or tools within Gong itself adds the ease of use.
What do you dislike about the product?
The quality is by far the most sub-par part of Gong. It is definitely useable in the current state, however, not having a clear crisp view of the screen can come back to bite if the call needs to be reviewed (which very often it does). This requires our team to grab as many screenshots as possible during the call so we can supplement the call with clear pictures. If the quality were to improve, this would by far be my favorite tool to use.
What problems is the product solving and how is that benefiting you?
Our use case for Gong is a bit different than for Sales. We use Gong to capture technical issues our customers may be facing so we can later submit bug reports to our development team. Being able to capture and replicate the issue on the recording is vital to diagnosing and resolving many bugs in development.
Recommendations to others considering the product:
If you are looking for a tool to sit quietly in the background and reliably record both the audio and visual, then this is the perfect tool for you. If you are looking for 4k video quality, you won't find that here (yet), but it is honestly acceptable where it's at at the moment.
Call insights at your fingertips
What do you like best about the product?
Definitely the transcription and ability to search for calls based on keyword. It makes it easier than ever to look back and find the signal amongst the noise.
What do you dislike about the product?
At this moment, I can't think of any downfalls as it's access to information/ a more streamlined way of FINDING information that I didn't have before.
What problems is the product solving and how is that benefiting you?
Our sales team is able to systematically improve by giving their peers and leadership access to their calls, while on the product team we can quickly find conversations relating to specific problems/product areas we are focusing on.
Love it, room to expand
What do you like best about the product?
I am a huge promoter. I listen back to every customer call. I’ve learned how much room for improvement I have in listening. I use the transcript tool often. I love the speed adjuster to listen quicker. Like the analytics. Would love to see more analytics
What do you dislike about the product?
More analytics would be a very nice to have
What problems is the product solving and how is that benefiting you?
Details. I’m learning to pay attention to them!
Recommendations to others considering the product:
Use it. It is great.
Critical tool for any sales professional
What do you like best about the product?
I love how Gong starts recording any call we initiate with Zoom so there is no friction in setup or forgetting to "hit record".
Being able to share the recordings is awesome.
The ability to cut to certain parts of the call or listen to specific people only is rad.
Having the ability to leave comments and set conversation parameters is very useful.
Being able to share the recordings is awesome.
The ability to cut to certain parts of the call or listen to specific people only is rad.
Having the ability to leave comments and set conversation parameters is very useful.
What do you dislike about the product?
I don't dislike anything really. I do wish some new internal dashboard features were a little more baked before going GA which can cause the app to be sluggish at times but that is a minor thing.
What problems is the product solving and how is that benefiting you?
Sales reps and their positioning
Feedback from the market
Re-enforcing training
The main benefit of our organization using Gong is that provides an unfiltered view into sales and service conversations. We can see where there are skill gaps that may exist with each team member, measure fif training is effective, what type of objections are coming up, hear questions and feedback we may not have anticipated, and ultimately if we are solving the problems that we commit to.
Feedback from the market
Re-enforcing training
The main benefit of our organization using Gong is that provides an unfiltered view into sales and service conversations. We can see where there are skill gaps that may exist with each team member, measure fif training is effective, what type of objections are coming up, hear questions and feedback we may not have anticipated, and ultimately if we are solving the problems that we commit to.
Best in class sales call and recording platform
What do you like best about the product?
Super intuitive, easy to navigate, love the coaching and best practices. Also really appreciate the transcripts and the way it delineates and highlights the topics throughout a conversation - surprisingly accurate!
What do you dislike about the product?
Sometimes the search functionality when looking for calls is misleading or not intuitive.
What problems is the product solving and how is that benefiting you?
Sales call recordings, sales call coaching, allows geographically dispersed sales orgs to see, hear, and apply tactics used by other reps. Managers can use for support and coaching. Reps can use for call playback, reviews, and coaching.
Gong has been an amazing asset for me as an AE, especially during the on-boarding phase.
What do you like best about the product?
I love that I'm able to go back and listen to calls from more tenured and successful reps. I'm able to hear what they are saying and doing which allows me to level up and learn from the best. I'm a HUGE fan of Gong and absolutely love using the software.
What do you dislike about the product?
The one thing I'm not a huge fan of currently is not being able to listen to other reps calls without the call being forwarded to me. This is more of an internal thing versus an issue with Gong. Other than that, there really isn't a whole lot I dislike.
What problems is the product solving and how is that benefiting you?
Gong is helping me capture the conversation and with machine learning, it's analyzing the data and showing me where I can improve with certain parts of the sales process during meetings. I've been able to dramatically cut back on filler words being used which I rarely noticed before using Gong.
Recommendations to others considering the product:
If you do not have a tool in place or if you looking, I highly recommend using Gong. Not only is the technology amazing, but their people are also amazing as well. Make sure to check out their blog for all things sales as well as their YouTube channel. They truly do practice what they preach.
showing 4,841 - 4,850