Gong
Gong.ioExternal reviews
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GONG has been a game changer!
What do you like best about the product?
Gong doesn't just record calls for you and your team to review. It takes it to a whole new level by providing helpful insights into aspects like talk ratio, interactivity, and patience.
What do you dislike about the product?
Nothing at this time. It is a highly intuitive and well thought out product.
What problems is the product solving and how is that benefiting you?
In the start-up environment, we are often still learning what our best practices are. Gong allows us to track our closed-won deals from initial outreach to close and everything in between.
Recommendations to others considering the product:
Make the jump, Gong will absolutely pay for itself in the long run.
Review your calls and learn from your mistakes
What do you like best about the product?
I like being able to request feedback from your managers and get live feedback through their site. It helps me improve on my selling skills and talk tracks.
What do you dislike about the product?
Sometimes it takes a bit to load in Gong and I lose some of the calls that I was hoping to review.
What problems is the product solving and how is that benefiting you?
I have been able to learn from my mistakes on calls and work with my manager in order to solidify my talk tracks. Hearing your own voice on calls definitely makes you rethink the way you approach sales calls.
Sales PHD
What do you like best about the product?
Call analytics for different objections and best responses
What do you dislike about the product?
The automatic notification that its a call recording
What problems is the product solving and how is that benefiting you?
Improved ramp time for new sales reps and insights into common call trends
Gong has been a great tool for my sales development
What do you like best about the product?
The fact that I can go in and listen to the top performers calls to train myself and learn more about how to be successful. I also like the ability to listen back on my own calls to learn from my mistakes.
What do you dislike about the product?
Honestly, I don't have any complaints up till this point. It has helped me a lot in my development as I transitioned from a BDR to an AE.
What problems is the product solving and how is that benefiting you?
I've realized that I need to be more assertive in agenda and take control of the conversation more frequently and consistently.
Recommendations to others considering the product:
If you're looking for a tool to help you develop personally, or to help develop your entire sales / revenue team I can't think of a tool that is more valuable. It gives you the ability to analyze your top performers and understand the things that are repeatable and coachable. It helps teach people that are new to the roll, and it allows you to "study film" of those that are top performers, and those that struggle. This helps you train everyone and create best practices.
Awesome and practical
What do you like best about the product?
Calls are converted to script, makes it easier to search by keywords instead of having to read the entire call.
What do you dislike about the product?
that I have to type the phone number including the parenthesis, otherwise it doesn't show you the call
What problems is the product solving and how is that benefiting you?
our clients deny agreeing to things, with these recordings we keep proof if things were said or not.
Recommendations to others considering the product:
explore all the features that gong includes, it's the greatest call tracker system I've used.
Gong provides didactic opportunity for all
What do you like best about the product?
If you don't know the meaning of the word didactic then this is a didactic moment. It is a teaching/learning opportunity, and this is exactly what Gong provides. The ability of a program to help you enhance your skills while conducting calls is fantastic. Gong allows me to view my statistics for talk time, pauses, etc. I also have a pretty accurate transcript I can use to search for keywords and leverage them as follow up.
Once you have recorded more than 3 calls you will start to see further analysis and get a greater sense for where you may still need improvement or how well you are following Gong's suggestions.
Once you have recorded more than 3 calls you will start to see further analysis and get a greater sense for where you may still need improvement or how well you are following Gong's suggestions.
What do you dislike about the product?
I'm not a big fan of the entire interface. The UX is lacking since I feel it is not as intuitive as I'd like. There are too many clicks in certain areas, which I feel could be eliminated. I'm not sure I completely like the Zoom integration and it is confusing how to turn this feature on/off.
What problems is the product solving and how is that benefiting you?
Capturing what a client says can be tricky, especially if you are trying to run a meeting and take notes. By leveraging the recording I can go back and make sure I listen again to areas I may not have heard.
I also love that I can share this with others, both internal and external to my organization.
I also love that I can share this with others, both internal and external to my organization.
Recommendations to others considering the product:
A great tool to help you improve your speaking skills when interacting with folks on the phone.
Love my CSM
What do you like best about the product?
Finding and calling out trends that are good to review and get ahead of making needed adjustments to our sales process
What do you dislike about the product?
Being able to pull reports from the custom data and trackers that I pull. I have to take screenshots and manually input data into spreadsheets for reporting to my managers. If I could download the data It would be a huge time saver.
What problems is the product solving and how is that benefiting you?
Directs Manager/Rep conversations for coaching, able to review trends and educate as needed
Recommendations to others considering the product:
It's great for planning and coaching for next quarter and next fiscal year, and helping to focus on where improvements can be made
Review yourself, track your team trends
What do you like best about the product?
The best thing about Gong is being able to listen back on my own calls. Yes, my manager can listen in too, but I find self-reflection super important in sales. In order to learn, I have to have fast, exact feedback. I like to look at where and what I did in a sales call that can be improved.
What do you dislike about the product?
I dislike when Gong isn't on one of my calls. We've become so reliant on it - when we have an issue with calendar syncing it's tragic.
What problems is the product solving and how is that benefiting you?
Gong helps us Always Be Improving (a company value).
The best of the best!!
What do you like best about the product?
Incredible user experience. Easy to use and ridiculously powerful technology.
What do you dislike about the product?
The main log in page looks super confusing with children and a dog with science flasks. Looks like it’s an elementary school program and discounts how impressive the system really is. Don’t be fooled.
What problems is the product solving and how is that benefiting you?
Perfecting my sales skills more and more everyday.
Speeds up my note taking by copy and pasting the transcribed call into my SalesForce notes.
Speeds up my note taking by copy and pasting the transcribed call into my SalesForce notes.
Recommendations to others considering the product:
None
Gong Review
What do you like best about the product?
As a Sales manager, I get insights into how the reps are going through the calls. It gives me insight into how they position competition, it shows data on the ratio of how much the rep speaks vs the prospect. These are a few of many insights I get into the rep-customer interaction.
What do you dislike about the product?
This is a hard one, it mostly works really well. I do think the product as a whole could look at giving live tips to reps during the call. This is more of a postmortem of the calls. If Gong gave alerts to reps that they are speaking too much or any other such input, this would be phenomenal, but I know this is not the focus.
What problems is the product solving and how is that benefiting you?
The team is able to go back and capture anything they missed to take note of during the call. For me personally, it is the best way to coach my team on where they can improve.
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