Gong
Gong.ioExternal reviews
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Great for feedback!
What do you like best about the product?
I love using Gong because it records my Zoom conference calls. I can go back and review my call to remember how the conversation went, or critique myself for better delivery on my next call.
What do you dislike about the product?
There is nothing I dislike. I would appreciate a connection with Google Hangouts.
What problems is the product solving and how is that benefiting you?
As an SDR, I am also able to review my AEs and CS teams calls to have an extensive understanding of our product at Mixmax at my own pace. I do not have to rely on shadowing calls in person or moving around my work schedule to do so. I feel confident I can advance with this type of access to conversations.
Recommendations to others considering the product:
This is a great product for your team! Also when you are trying to advance in your role, Gong is great for learning the product. It helps for reviewing and shadowing at each persons own pace.
Great!
What do you like best about the product?
That it includes action items to break up the call. I like that I am able to share my calls with my manager so that she can help train me. Also my favorite is that I am able to listen to my peers calls so that I can grow on my own as well.
What do you dislike about the product?
Not much but wish there was a way to set reminders to listen to calls. However, it does seem invasive knowing that any of the sales individuals can access all my calls and listen to me. I think something that could be improved in order to help with company culture, is deleting that calls of individuals who no longer work at the company. This may be negative for new people.
What problems is the product solving and how is that benefiting you?
None! Having my manager listen to my call or being able to listen to other great reps' calls. It helped me when I was in training being able to take notes as well. Some things I am using for Gong is when I need to recapp my notes for a meeting that I set up, I can go back and listen to what I said because I generally am repeating what the customer is saying since we are unable to record the other side of the phone call.
Recommendations to others considering the product:
Keep it up! I love the tools that it allows me to grow and help others on the sales floor.
Gong review
What do you like best about the product?
I like the ability for reviewing the calls, remember exactly what was said and the right context. Good to check if you would buy what you are selling!
What do you dislike about the product?
Sometimes calls in Gong are not sync with the correct time they happen.
What problems is the product solving and how is that benefiting you?
I use Gong as a live document of what was said and agreed on a call, and also review customer feedback on Demos. Very useful to keep this kind of memory.
It helps me improve as a rep
What do you like best about the product?
I really like that it does a transcript of the call. I go back to catch notes that I missed and it's super helpful to not have to listen to the whole thing if I don't want to. I also love that it categorizes certain sections of the call depending on the keywords we discussed. It helps me know how long I talk about different things and can see how I've structured the call flow to improve.
What do you dislike about the product?
I can't think of anything that I don't like about it. Sometimes the search functionality is strange when I'm looking for specific calls.
What problems is the product solving and how is that benefiting you?
I'm learning how I manage call agendas, get better at asking good questions, identify patterns from clients I call, overall I get better as a rep. I send calls to other reps for examples and I send them to my managers to coach me. It's really helpful to have it recorded to go back and learn from and also catch details I missed. It's a great tool for me to be a better employee and have accountability.
Great tool for call reviews
What do you like best about the product?
It's really easy to use. I'm able to use it on my phone, which means I can listen to recorded calls on my commute. Love the transcription feature, as well as being able to search for specific calls easily by using search terms. I can also listen in while calls are being conducted live without interrupting the participants.
What do you dislike about the product?
Nothing. Everything works the way it should.
What problems is the product solving and how is that benefiting you?
- Getting feedback on my calls: my manager is able to give me feedback by commenting on a specific part
- Learning by listening to other recorded calls
- Learning by listening to other recorded calls
Recommendations to others considering the product:
Great tool if you're interested in investing in your sales team.
Still learning the best ways to incorporate Gong's features - but happy with it so far.
What do you like best about the product?
The email notification when a call is ready for review.
What do you dislike about the product?
At this time just the inability to directly integrate all of the current phone systems that we're using.
What problems is the product solving and how is that benefiting you?
My percentage of speaking time vs my prospect. Bullet pointing my to-do's and next steps.
Recommendations to others considering the product:
Dedicate time to reviewing your calls in detail. Speeding up the playback will save you time, but send calls to anyone open to critiquing and offering help
Great tool for meetings
What do you like best about the product?
Really helpful to be able to refer back to a meeting to listen to the tone and specifics that were discussed
What do you dislike about the product?
Have not found anything so far that I don't like
What problems is the product solving and how is that benefiting you?
Not sure exactly why our team purchased but we are able to understand how successful calls sound and are able to coach reps to enable better conversations
Love being able to Monitor my Teams Calls
What do you like best about the product?
I love the ability to see both my SDRs call and my Account Executives demos on Gong. I am able to review their work and help them and coach them on things that I feel that they can improve on.
What do you dislike about the product?
I would love to be able to filter calls based on objections that SDRs and AEs get. For example, if I were able to search by all objections to search demos and see how my team is responding.
What problems is the product solving and how is that benefiting you?
I have been able to hear my teams calls and coach them... Its like watching game film for a sports team and I am able to make adjustments on what they could improve and compliment them on what they are doing well.
Great tool for reviewing calls and details
What do you like best about the product?
If I miss the opportunity to jot down notes on a call - fast-talking person, walking through different screens, I don't feel panicked and know I have the recording to go back and listen to. It's also great to be able to pull the call up days + weeks later, to hear exactly what we talked about and the language the prospect used. The transcripts are also super helpful. The ability to send call clips to both prospects and internal team members is really smooth and helpful as well.
What do you dislike about the product?
I don't care for all the emails and details in the account record. Our Gong feeds into Salesforce, so gong can feel cluttered, and I always filter down to calls only.
What problems is the product solving and how is that benefiting you?
Not having to take meticulous notes in real-time, allows me to concentrate on the conversation when there's a lot going on/a higher number of participants on the call. It makes it much easier to work long sales cycle accounts bc I can go back and listen to everything, and not just rely on the notes I took.
Great way to track your progress
What do you like best about the product?
Gong is super easy to use, and it's a great way to go back and hear particular things you are looking for during a call as it tracks every word close to flawlessly.
What do you dislike about the product?
As time goes on I'd like for Gong to be able to disregard the background noise as it can disrupt the flow
What problems is the product solving and how is that benefiting you?
I like being able to know exactly at what point I said something so that I can easily go back to it
Recommendations to others considering the product:
Great way to stay organized and work on the way you communicate efficiently with others.
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