Gong
Gong.ioExternal reviews
6,568 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best Coaching tool
What do you like best about the product?
I love the feature where you can visually see the break down of how much my sales reps are talking and how much the prospect are talking. As we are trying to sell via consultative approach, if my reps are talking more than the prospect, we are in trouble.
What do you dislike about the product?
Over the course of the last year, I have experienced audio quality issues. Consistent quality!
What problems is the product solving and how is that benefiting you?
It is one of the best tools that we utilize to coach reps on how to navigate a sales call. I often use it to highlight objections with the entire sales team.
Recommendations to others considering the product:
I do not have any recommendations at this point
This is the way to go through calls
What do you like best about the product?
The seperation of the different speakers.
What do you dislike about the product?
Sometimes calls are impossible to find or just are hard to look for.
What problems is the product solving and how is that benefiting you?
I think the greastest way to improve is to go through the calls and find ways to improve.
Recommendations to others considering the product:
If you are recording calls and listening back to them, THEN YOU NEED GONG!
Very effective tool for Sales Calls/ Coaching
What do you like best about the product?
I love how it is easily utilized for coaching opportunities and trainings and how it breaks down the whole process of the call.
What do you dislike about the product?
Can't really say, I do feel like some calls for some reason do not log, but that may be because of the user.
What problems is the product solving and how is that benefiting you?
Holding people accountable, to how the call plays out and if they got the results that they wanted or that they say they got.
Only a single detail missing - mobile
What do you like best about the product?
I love having the transcripts and recordings of the vast majority of my meetings available for me, my manager, and my team to review. Not only does it enable a more effective feedback loop for training, but it helps me identify future questions, problems in my deals, and a more objective sense of what went well and how to improve. I've thoroughly enjoyed using Gong and it's definitely a tool I will continue to recommend wherever I work. It integrates well with our other applications and seems to constantly push for further improvement of the tool and what we need it to do. Additionally, it seems the ML/AI transcription is constantly improving.
What do you dislike about the product?
I just wish I could replicate the same experience with direct cell calls or face-to-face meetings. Only having this capability with my web meetings leads me to have more of those than is necessarily optimal.
What problems is the product solving and how is that benefiting you?
Constant improvement, deal review, better forecasting, and improved deal velocity have all been benefits of post-call review, better pre-call prep, and ongoing training.
Recommendations to others considering the product:
I think that without a doubt, Gong is the best option in the space. We evaluated multiple vendors as a team and Gong was the clear leader. Its ease-of-use, reliability, and adoption across the team has been phenomenal. If we had to go back and choose again, it would be Gong.io 10/10. It's been a pleasure to work with their team and to use their products. The only thing I'd like to see in the future is the availability of tracking non-conference calls.
I love this tool
What do you like best about the product?
It can be so hard to capture everything from a meeting. Instead of writing down every note from the meeting, I can stay present and realize Gong is capturing everything for me.
What do you dislike about the product?
The only downside is the time it takes to upload calls.
What problems is the product solving and how is that benefiting you?
Ability to capture everything from a call. Consistent feedback from my calls. Ability to listen and analyze the call for keyphrases I should be including.
Go with Gong!
What do you like best about the product?
The Transcript feature makes it easy to go back and look at conversations.
What do you dislike about the product?
Not all of my calls are recorded and sometimes it's difficult to track them down.
What problems is the product solving and how is that benefiting you?
Remembering what I talked about! I've realized I can focus my conversations more.
Best way to improve your calls
What do you like best about the product?
That I can listen on my phone. Very helpful!
What do you dislike about the product?
I need more help learning all the capabilities
What problems is the product solving and how is that benefiting you?
My professionalism on the call. It has improved drastically and I also can review questions and come up with better ones.
Great tool sales tool
What do you like best about the product?
The ability to review calls immediately after they are done and the added incentive of Gong breaking down your talk time stats and giving you recommendations to improve your sales. Also, love the mobile app to download calls ot listen to on my long commute to and from work every day
What do you dislike about the product?
I don't see any downsides to Gong as of yet
What problems is the product solving and how is that benefiting you?
By providing talk-time stats it's really helping me streamline my demo's and controlling how much time I speak but more importantly giving my prospects the time they deserve to talk during our calls as well
Recommendations to others considering the product:
Its a great software to use and I highly recommend it
A Marketer's Dream For Sales/Prospect Insight
What do you like best about the product?
It's the best call recording software on the market, in my opinion. I've tried a few and none have the search functionality, topic analysis, and ease-of-use that this tool does.
What do you dislike about the product?
Nothing to report as of yet, have been really pleased with the tool so far.
What problems is the product solving and how is that benefiting you?
While I've never actually recorded a call myself with Gong, I (Director of Marketing) use it to watch/listen in on sales calls each week, and I find it tremendously helpful—especially if I'm searching for specific questions/use cases to create marketing content around. Also, the accuracy of topics and the usage showing when different people are speaking help me get to the real "meat" of the conversation if I'm trying to sit through a dozen calls in an hour or so.
Recommendations to others considering the product:
For those looking for a collaboration tool between sales and marketing and to increase transparency and easily share and watch conversations, Gong is a fantastic tool.
Understanding how I can improve my sales calls
What do you like best about the product?
I like how many analytics it has and how you can comment on the calls
What do you dislike about the product?
Sometimes when im logged in it will automatically log me out
What problems is the product solving and how is that benefiting you?
I'm new to closing sales so it's helping me onboard more smoothly. I've realized that I can slow down when speaking.
Recommendations to others considering the product:
If you are looking to improve your sales calls then Gong is the best tool
showing 4,891 - 4,900